Numa | Molina Apartments

I book this place last minute the price for 2 nights was 280 euro the apartment was 01 on the ground floor the building looks great from the outside and inside the location is perfect but the apartment smell like escarpment literally the bathroom down stairs the minute we open the water on the bathroom down stairs the shower got flooded with escarpment coming out from the shower we call them to change room they say they didn’t have anything so we were stuck with the smal and we cold not shower . They send someone the next day that spray some Perfume Not working for us . Waist of money and day of stress. If I could give 0 I would

We booked two apartments and were really impressed with the space, design and cleanliness. Everything you needed was provided for, and the details were carefully thought of. The check in and check out were contactless, but the staff were very responsive to our emails and whatsapp messages whenever we needed to ask something. And the location was literally steps away from countless restaurants and shops and was also very near the Cathedral. We will definitely stay here again when we come back to Seville.

The location and the building are amazing and so is the apartment. The staff are very responsive in “what’s up” of you need anything. Rooms are massive and nicely furnished. We were all very comfortable. The staff leave all the necessities for your stay and apartment has everything needed.

Avoid at all costs if you want an apartment that matches the photographs on Numa’s website. Abhorrent customer service when you attempt to resolve the issue. I booked a ‘Deluxe 3 bedroom / Family Living apartment’ directly with Numa which clearly displays a photograph of each of the bedrooms with balconies and city views, with a double balcony provided to the master bedroom. Upon check in however I was given an apartment with only one of the bedrooms having a single balcony, and the remaining two bedrooms having no balcony or outlook / view whatsoever, with these only provided with velux windows to the roof. On speaking with the manager immediately after check in I was advised whilst different from the photos on the website, the apartment still falls within the parameters of the description on their website, and therefore on that basis they were refusing to refund the cost of my stay, preventing me booking elsewhere. Terrible customer service, false advertising and has now left me having to claim a refund via my solicitor.