Echarm Hotels in Shanghai

I chose this hotel because I enjoy running along the Bund promenade in North Bund. The transportation is super convenient; it's about a 500-meter walk from Metro Line 12. Raffles City and Magnolia Plaza are also nearby. The streets outside the hotel are very quiet as well. The hygiene is good, the lobby is clean, and they even provide drinks, coffee, and snacks.

We booked several rooms for this family trip, and everyone was very satisfied with their stay. The rooms were comfortable, and the cleaning staff did a fantastic job keeping them spotless. The front desk service was also great; check-in and all our communications went smoothly. My family really enjoyed their time here. The only minor downside is that the sound of doors opening and closing was quite noticeable, even from inside our rooms. Improved soundproofing would definitely make a difference. Overall, it was still a very good experience. I just realized I completely forgot to take photos of the rooms – my apologies!

The room was pretty good, clean, and well-equipped. All the disposable amenities you could need were provided. However, this hotel claims to be the Hongqiao Railway Station branch, but it's actually quite far from the station. I dragged my luggage for 20 minutes! The roads around Hongqiao Railway Station are like a maze, and I was so frustrated trying to find my way. I couldn't find a bus stop, and a taxi ride would have cost over 30 yuan and involved a long detour. Originally, we had plans for the next day and intended to leave our luggage at the hotel and pick it up later, but I was so tired from the walk that I just didn't want to go back. I'd rather pay 80 yuan to store my luggage at the station.

The hotel has been newly renovated, and the facilities are all quite good. In terms of service, it feels like they are still in a debugging phase, but you can tell the staff genuinely care about customer feedback and experiences. Special shout-out to a young lady at the front desk who patiently asked for my opinion on the room, what I liked, and what could be improved. The lady responsible for room cleaning was also very sincere and enthusiastic about serving customers. I think the two male employees at the front desk could benefit from some additional training in communication skills. The upstairs hallway has thick carpet, so if you have large luggage, you might want to request a room closer to the elevator.