Gucun Park Area | 1.13km from Shanghai Bangde College
The hotel is located at Lane 69, Dayang Town Road, Baoshan District, Shanghai. The hotel is adjacent to: Shanghai University, Shangda International, Zunmuhui Shanghai Wood Culture Expo Park, Renji Hospital Baoshan Branch, etc. Close to Exit 3 of Main Road on Metro Line 7, there are many scenic spots nearby, including Gucun Park, Daning Tulip Park, Jing'an Temple, Shanghai Bund, etc. It is only a 30-minute drive from Hongqiao Airport and a 50-minute drive from Pudong Airport. The transportation is very convenient, making it a good choice for business negotiations, tourism, and leisure and entertainment. The hotel advocates a user-centered hotel lifestyle and provides guests with high-quality life experiences covering accommodation, e-commerce, tourism, finance and other fields, truly making you feel great value. The hotel carefully builds high-quality guest rooms [Sugui]; a restaurant [Xiangzhao] that provides rich local breakfasts and free late night snacks; a multi-functional conference room [Gongyu] that can accommodate a hundred people; and a book that can be read at any time and returned to another place. Bar [Bamboo House]; it also has a self-service laundry room [Chuchen]; a free gym open 24 hours a day [Sweat]; and a product selection area [Yado] that provides users with lifestyle products with modern aesthetic concepts. Planet]. The hotel adheres to the product philosophy of "humanity, warmth, and fun" to provide users with warm and comfortable services, a comfortable and relaxing living space to rest and recharge, which is a good choice for business travel and tourism.
GGuest User2024.09.14
The stay was excellent, and there were many small details that showed the hotel's human care. For example, as soon as I checked in at the front desk, I was immediately served warm lemon water; there was an automatic night light under the bed, which emitted a soft glow as soon as my feet touched the ground when I went to the bathroom; the network password was clearly displayed on the TV screen in the room; when I opened the door, I could see an arrow pointing to the elevator; the breakfast was also very good, and when I ordered noodles for a night, there was a small reminder to remind me that the noodles were ready... In fact, hotels now can meet people's basic accommodation needs, and the difference is reflected in the details.
Gucun Park Area | 3.42km from Shanghai Bangde College
Facilities: The hotel door is very small and very old, but it is better to enter the room.
Environment: The hotel has no breakfast, and there is no place to provide breakfast. The elevator shows a total of 7 floors, in fact, it is 6 floors, and the front desk is on the top floor. A small hotel.
Hygiene: Generally, everything visible to the naked eye is OK.
Environment: The smell of cigarettes is very heavy, the ventilation is not good, the corridor can be smelled, the room is also not scattered for a long time, although it is banned from smoking, but the room provides an ashtray, it is no wonder the air is so bad, hey.
Service: The room cleaning is OK, we stayed for a few days, the request is very simple, just change the garbage bag and consumables. Slippers, toiletries, aunts change every day.
There is a lot of food downstairs, which is very good. This price is cheap in Shanghai, and it is reasonable to have this level.
NNuyoahlvxingjishiben2024.07.19
Facilities: The hotel door is very small and very old, but it is better to enter the room.
Environment: The hotel has no breakfast, and there is no place to provide breakfast. The elevator shows a total of 7 floors, in fact, it is 6 floors, and the front desk is on the top floor. A small hotel.
Hygiene: Generally, everything visible to the naked eye is OK.
Environment: The smell of cigarettes is very heavy, the ventilation is not good, the corridor can be smelled, the room is also not scattered for a long time, although it is banned from smoking, but the room provides an ashtray, it is no wonder the air is so bad, hey.
Service: The room cleaning is OK, we stayed for a few days, the request is very simple, just change the garbage bag and consumables. Slippers, toiletries, aunts change every day.
There is a lot of food downstairs, which is very good. This price is cheap in Shanghai, and it is reasonable to have this level.
Gucun Park Area | 3.47km from Shanghai Bangde College
The Floral Lux Hotel· Shanghai Gu Village Resort Estate was recently opened in 2021, making it a fantastic choice for those staying in Shanghai. Nanxiang North Railway Station is located approximately 17km away and Shanghai Hongqiao International Airport around 22km away. Just a short walk from Gucun Park Metro Station, traveling to most city destinations is a breeze. Seeing Shanghai's sights from this hotel is easy with Baoshan International Folk Art Expo, Oriental Bird World and Gucun Park all close by. In their spare time, guests can explore the hotel's surroundings. This Shanghai hotel offers parking on site. Our guests consider this hotel to have excellent service. This hotel is particularly popular with those traveling with families.
KKKke!2024.10.06
Let me talk about the satisfaction first, the service! When booking, I made some room requirements and took into account. When the fireworks were set off at night, I would contact me in advance, so that I could pass the environment of the manor was really good. If it was sunny, bringing pets to play, it should be more interesting.
But there are also many details that can be improved. First of all, the floor in the corner of the room is not clean, and you can clearly see hair, shredding and so on. Secondly, the rooms are very concentrated, and the wooden floor is in the house, so the left and right sound insulation is not very good. The height of the projector is a bit high, and it is not particularly comfortable to watch on the bed.
Next time I will choose when the weather is good, come to ~
Outstanding
980 reviews
4.7/5
Price from
₹ 3,250
per night
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Gucun Park Area | 3.89km from Shanghai Bangde College
Thank you very much for upgrading me and delaying check-out. This hotel is at the entrance of Gate 2 of Gucun Park. The room is newly renovated, retro and generous, and the bed is soft and comfortable. The house is basically equipped with smart products. Although the price is affordable, the service is excellent, which makes me feel that it is worth the money. I will choose this hotel again when I come to Gucun next time, and I will recommend it to my friends.
GGuest User2024.04.28
Thank you very much for upgrading me and delaying check-out. This hotel is at the entrance of Gate 2 of Gucun Park. The room is newly renovated, retro and generous, and the bed is soft and comfortable. The house is basically equipped with smart products. Although the price is affordable, the service is excellent, which makes me feel that it is worth the money. I will choose this hotel again when I come to Gucun next time, and I will recommend it to my friends.
District of Hutai and Pengpu | 4.28km from Shanghai Bangde College
Room facilities: The facilities and equipment are not only complete but also very advanced (all smart systems in the room), the toilet is also smart, very good value for money
Parking is convenient and convenient. The parking lot is large and it is still expensive.
Service: The service is good. There is also a robot that can deliver food and takeout, which is very convenient. You don’t have to go down to get it yourself.
Environment: The environment is very good, the decoration style is very light and luxurious, unique, it is also very clean, tidy, comfortable and very good
GGuest User2024.08.19
Room facilities: The facilities and equipment are not only complete but also very advanced (all smart systems in the room), the toilet is also smart, very good value for money
Parking is convenient and convenient. The parking lot is large and it is still expensive.
Service: The service is good. There is also a robot that can deliver food and takeout, which is very convenient. You don’t have to go down to get it yourself.
Environment: The environment is very good, the decoration style is very light and luxurious, unique, it is also very clean, tidy, comfortable and very good
Gucun Park Area | 4.79km from Shanghai Bangde College
The Shanghai Yaofeng Hotel (Baoshan Gucun Industrial Park Branch) is a great choice for guests looking for accommodation in Shanghai, having been recently opened in 2021. Shanghai Railway Station and Shanghai Hongqiao International Airport are located 18km and 27km away respectively. There is no shortage of things to see in the area, with the Taiping Buddhist Temple, 3D Printing Culture Museum of China and Gucun Park Dinosaur World all nearby. When guests have some time on their hands they can make use of the onsite facilities. This Shanghai hotel features parking on site. Perfect for those working on the move, this hotel caters to a large number of business guests.
GGuest User2024.07.17
The room is clean and hygienic, the facilities are well-equipped and easy to use, the environment is quiet and elegant, the parking lot is spacious and convenient, the front desk lady is beautiful and gentle, the service is warm and thoughtful, very satisfied, next time I come to Shanghai, I will stay here!
District of Hutai and Pengpu | 5.17km from Shanghai Bangde College
Shanghai zhongjian rebeiten zhenxuan hotel (formerly Shanghai zhongjian PARKZOO hotel) is a special hotel integrating accommodation, catering, conference and entertainment. With perfect facilities and convenient transportation, it is the designated reception hotel of China construction group. The hotel is located in chang zhong lu, jing 'an district, Shanghai, adjacent to daning music plaza and shibei industrial park, wanda plaza, the entrance of Shanghai north-south elevated road and subway station line 1, and a number of ground bus routes, the transportation is very convenient. The hotel has complete supporting facilities, including starbucks, izakaya, fishway seafood, haidilao, xishuo, music bar, etc. The hotel is equipped with 7 conference rooms and high-tech video equipment, which can be used for 20 high-level meetings or 150 training sessions. The hotel also offers a free fitness center and free parking. Our aunt Rebecca will welcome and send the guests, care about the living needs of the guests, dedicated to provide each guest with warm and meticulous service as a family. The high-end design of the hotel is slightly cool, with high-quality bed products, in the design style of the natural theme, into the full of interesting biological elements. It is not only the rest of the body, but also the soul. Here, you can feel nature, art and living creatures, and you can also touch high-tech intelligent equipment. In your spare time, come to the lobby and order a cup of coffee or juice.
MMichael Max2024.09.24
I didn‘t miss anything. Although nobody understood english they were very friendly and helpful.
I also got breakfast which was a quite good buffet.
It‘s not in the very center of the town but really near to the center metro line 1.
District of Hutai and Pengpu | 5.2km from Shanghai Bangde College
Campanile Hotel Shanghai Baoshan Wanda Plaza store is located in Gongjiang road. It is about 1200m away from Tonghe new village station, entrance 2 of line 1. It is about 3km away from Shanghai Science Park and wisdom Bay science and technology innovation park. It is adjacent to Baoshan Wanda Plaza, Shanghai Circus City, Daning Green Park, Shibei Industrial Park and robot industrial park. The hotel is about 5 minutes' drive from the North-South viaduct. It can easily reach all urban areas Four places, S20 outer ring drive about 10 minutes, you can quickly arrive at Wusong wharf international cruise center.
GGuest User2023.06.27
The hotel has a good environment, the front desk is very NICE, and the rooms are nice. As soon as you enter, you can see a purifier working. It is said that it is a great deodorizer for the air. Even after my boyfriend smoked two cigarettes in front of it, the indoor air quality is still very good. Fighting is a bit interesting!
District of Hutai and Pengpu | 5.46km from Shanghai Bangde College
Located at 1218 Hutai Road, Jing'an District, Shanghai, the ATOUR Hotel in Jing'an Darongcheng is adjacent to the Shanghai Jing'an Darongcheng Shopping Center and is about a 10 minute walk from Shanghai Metro Line 7. The hotel has an excellent location and is surrounded by leisure and entertainment facilities such as Shanghai Daning Park, Daning Music Square, and Shanghai Circus. All leisure and entertainment facilities are readily available.
The hotel adopts a decoration style that combines new Chinese and modern elements, experiencing the humanistic and inclusive atmosphere of Ado. The hotel's high-quality room amenities and warm and meticulous service provide every guest with a unique home experience.
GGuest User2024.10.07
The service is very good, the room is very smart, the environment is quiet in a bustling city, and it is very convenient to travel. When you order takeout in the hotel, it is delivered to the room by a small robot, which has a high safety factor. It's great. The hotel can also be used as a temporary office, laundry, and fitness place. The room cleaning auntie cleans very carefully. I don't know about other floors. The 6th floor where I live will remind us of the weather conditions of the day when we go out every morning. They will take the initiative to ask if it needs to be cleaned, whether the water in the room has been used up, and whether it needs to be replenished. I have a little suggestion. When the hotel has breakfast, add some local Shanghai specialties such as shengjian, small glutinous rice balls, and small portions of pork ribs and rice cakes. Similar Shanghai specialties, because travelers may have a full itinerary and many local specialties cannot be eaten. If you can eat these at the hotel breakfast place, it will be a very good experience. In addition, I am very grateful to a fleshy lady at the front desk. Since we arrived early, the room we booked had not been cleaned up yet. In order not to affect our travel experience, she helped us upgrade the room for free. Thank you very much, sister. Our travel experience this time is very good.
District of Hutai and Pengpu | 5.47km from Shanghai Bangde College
The tang jun my home hotel provides a great place for travelers to relax after a busy day. The tang jun my home hotel is an ideal choice for travelers who want to take in the sights and sounds of Shanghai. Boasting a convenient location, the hotel is just 5km from Shanghai West Railway Station and 19km from Shanghai Hongqiao International Airport. Being just minutes away from Dahuasan Road Metro Station allows guests to explore the city with ease. With multiple attractions nearby including ShangHai QingShaoNian DongMan KePuGuan, Shanghai Circus World and Jing'an Sports Center, guests will find plenty to keep themselves occupied. After a long day of sightseeing, guests can retire to the comfort of the hotel. For those driving themselves, parking is provided on site. This hotel is a popular accommodation for guests traveling for business.
XXiaopanpanjiushiwo2023.08.29
A quiet hotel in a busy city. The location is very good. I came here on a business trip and found a hotel on short notice. I didn't expect the hotel to be so convenient. There are many places to eat outside the hotel. It's really suitable for foodies like me. There is a tea room in the hotel lobby. Many people drink tea there. I will try it next time I come. I was in a hurry this time. The room is also very clean. The lady at the front desk is very cute. Full star reviews. This price is definitely a conscientious business in Shanghai
Very Good
227 reviews
4.2/5
Price from
₹ 2,840
per night
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Latest Reviews for Shanghai hotels
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Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.8/5
Outstanding
PPenelopeWe just had an amazing stay at this hotel. The room was not only spotlessly clean, but also spacious and comfortable, offering everything one could need for a perfect rest. The location of the hotel is excellent, allowing easy access to various points of interest in the city.
The reception staff could not have been more friendly and helpful, always with a smile and willing to help with anything needed. The breakfast is first class, with an excellent variety that changes daily, making every morning a new culinary experience.
In addition, the hotel offers washing and drying machines, which is extremely convenient. We were provided with all the bottled water we needed and umbrellas were readily available. This is definitely a hotel we will return to - highly recommended!
RRiiyaaSummarize in short : they should keep this place only for Chinese speaker, not recommend for traveller with other languages.
Base from my true experiences, I booked here the night before traveling to Shanghai. Once I check out from hotel in Guangzhou, front desk lady help me called reception at Shanghai Novotel Hotel Chuansha to ask if they can pick me and my partner at Pudong Airport as they advertised for a complimentary shuttle bus.
The lady at Novotel cannot speak English so I passed to the front desk lady in Guangzhou and got to know that I have to book a shuttle bus a day ahead. I accepted this because I read info, just have hope if they could help customer with this, anyway I flew to Shanghai and went hotel by myself.
On the way to Shanghai, I still have hope that receptionist at NOVOTEL will be able to speak English. When I arrived there, I met 3 receptionists and NONE OF THEM CAN SPEAK ENGLISH. We had a tough time to communicate. I have my own language and English, also broken Chinese but we still not understand each other. I had to call a friend of mine in Taiwan to speak Chinese to them.
Again, I wanted to book a shuttle bus to Disney land for the next day and they ask me to have a Wechat app to see a detail and communicate. Since I do not have China mainland mobile number so I cannot make a Wechat work on my phone. My ********* friend still help me out with this.
At that time, another lady came, seem like she work for shuttle bus thing. I do understand that Chinese tone of voice always loud but I cannot see mercy on her face. She consisted that we still need a Wechat. One lady there said, I have to take a taxi without Wechat even though the hotel provided us a free shuttle bus to Disneyland. At this point I a little upset as there is no choice that they can call or set me a time for my travel, _ucking asked me to take a taxi. I do not mind to pay for taxi but we have never been here so we worry about other unexpected factor could happen.
Further more, I went there on my girlfriend birthday to celebrate her birthday. I decided to take it here a last minute and I asked if they could have a card written Happy Birthday to her. Only I know is ”NO CARD, NO CARD!!!! bad service mind ever, disappointed and felt give up with Novotel
Yes, I picked NOVOTEL because I really hope they provided international services. I was a member of ACCOR PLUS and experienced such good services but since I experienced here, I am a failure.
I actually have 2 more nights in Shanghai after 2nights here. I was thinking to move out all the time because me and my partner felt suffocate with a service. I do not talk to them anymore as it is useless T___T
I even tried with my broken Chinese but I cannot feel that they put an effort to serve their guesses. No bellboy, air-conditioning at public area is pretty warm.
To be honest, the place is good, bed is comfy and we tired from playing things in Disney land park so I extended to book for one more night then I do not need to rush for checking out. I went reception floor, this time a girl with glasses, seem kind and she is fluent in English help me check in for my last night here :)
Whole time staying here I kept my mouse shut because don't want to feel unpleasant anymore and I feel like the robot that delivery food downstairs is working better than human lol.
Eventually, I did tried until I can log into Wechat to found that the text were written in Chinese only. I still can travel with a hotel shuttle bus even I do not read thing on Wechat (我看不懂) 😔 I definitely won't be back here even things are good.
Hotel is providing everything we needed which is good but they should hire people who able to speak English or people who able to use translate on google and else to communicate as they open for the whole world guess. Not only Chinese on earth but also another language exists. Last thing, key of hospitality is ”SERVICE MIND”
GGuest Useryou get what you pay for! There’s a reason why it’s expensive! I have stayed in many super five-star hotels in Shanghai! Bulgari is indeed the best here! Details matter! Bulgari reflects it!
First of all, in the first few days of our stay, Miss Vicky, the director of the guest relations department, took the initiative to contact us, added her contact information, and asked us about our check-in time, any needs, etc.! And upgraded our room type for free! The service is very considerate!
After checking in on the day of check-in, he took the initiative to introduce us to the hotel and the room, and thoughtfully prepared welcome fruits, tea and desserts for us! Welcome sign, and luggage tag with our own names...
The room facilities are all very high-end! Very clean! The service is also very good! Good looking, warm and friendly, they made us feel like home!
Breakfast can be delivered to our room, it is delicious and unique!
The gym is very large, and there are dedicated staff to provide water, towels and cut fruits!
In addition, the afternoon tea is delicious! The view from the top terrace is beautiful!
Finally, considering our flight, they also provided us with a late check-out for free! They gave us valuable chocolates and candies before leaving! All in all, I am very satisfied with this experience. I will come to Shanghai again during the Qingming Festival and will continue to stay at Bulgari!
AASLSEnjoyed my stay here very much. The location is very nice and about 20 minutes walk from South Sha'anxi Road metro station. Very bustling area with lots of interesting shops and large malls nearby. Room was a bit small but had everything I needed and was clean with a comfortable shower and bathroom. Staff was very nice and helpful, and could also speak some English. Overall enjoyed my stay and worth the price, and I'd stay here again next time! Thanks!!
CcamiespinosaWe loved our stay in the hotel, staff was very friendly and helpful, Amanda in the front desk was really nice and helped us with everything. They gave us an extra coupon to use in the SPA which we also recommend. Overall it was great, will go back again!
Hongqiao Airport/National Exhibition and Convention Center, Shanghai
Price per night from: INR 6312
4.7/5
Outstanding
GGuest User+ It´s comfortable because it´s on Line 2, where you can go to the Bund, and to both airports.
On the airport are also many restaurants and a convenient store.
The rooms are big and comfortable.
The breakfast is big and very tasty.
The TV has CNN and HBO, so it´s possible to watch TV in English too.
- My room was a non-smoking room but it smelled a lot like cigarettes unfortunately, which was quiet annoying.
Some design things (like window frame, shower,...) are dirty or rusty, but that´s normal in China as far as I know.
The Wi-Fi is okay, just a little bit slow.
The heater is central, so it feels a little bit cool in the room, you can turn on the ”heater” but it just blows out cold air, even on heating mode.
Hongqiao Airport/National Exhibition and Convention Center, Shanghai
Price per night from: INR 5085
4.6/5
Outstanding
HhannahbananahI love Yiqinyuan for the calm and peaceful forest, I walked by myself during the last day and if you do visit, try to do it without any gadget. Just bring your keycard. Walk through the tall trees, hear the birds, feel the sun and inhale fresh air.
It is very sad that I have a non-refundable ticket that made me not enjoy the accomodation I booked. Since it was the coldest day of the year they decided to move all guests who stays in the container van rooms to their building rooms. To move In their main building I need to add more payment and we were relocated to building 5. It was also an advantage since the Foresta Cafe was there and the playroom (not so much in there but still worth the visit). However, the room we were in was so dusty, the aircon was blowing some dusty air and the carpet was so dirty. It ruined the whole trip and even of they were able to change the beddings and vacuum the carpet it was still tickling our noses. We were really looking forward to a nice Christmas trip but yeah. I booked 3 nights because we really love the place. 😭 The next day I asked again to be moved to a different room, they said they were fully booked but alas there was an available room next to us. The first room was so inconvenient because whenever we turn the lights off the WIFI also goes off. The fridge was not working well, the temperature outside was much better. The second room was better than the first room but the exhaust fan wasn't working.
The breakfast was only located in the main restaurant which was 15 mins (waiting for the electric car) away from our building. It was a race to get to breakfast and the seating was not enough to be near the buffet. Time is running and you have Marathon between your table and the buffet table. Food was great though they alternate between the dates. Dinner was also good and had great service but not so much choice of small dished for a small family. Local food at it's best!
La Foresta Cafe was interesting. They helped us keep our Christmas pies in their fridge. The only way to order was via the QR on the table but the catch was you have to pay right away for your order to go through which waa different from the main restaurant. So there we were waiting for our food but they didn't really get through and had to end up sitting and waiting for an hour. The next day it took 30 mins. for the food to come. The taste was good serving was big, can share.
The electric cars were very prompt and the drivers were very kind and polite.
The food again was really yummy!
The staff were friendly too.
You can buy swan/duck feed at 5rmb/2 packs at the coffee shop at the reception.
They were giving away eyemask and heatpacks.
The bottles water was also free. The snack at the room was cheaper than the vending machine.
It is far from the town so make sure you have what you need before heading to the resort.
They have hangers and iron in every room at building 5 where we stayed.
Not a lot of English speaking staff so bring some Mandarin phrases or get ready with a translator APP.
After a long mixed review I just wish that the resort informed us ahead that the accomodation will not be available and made an option for rebooking or ensure better accomodation it was really a hassle.
Chongming Island, Changxing Island, Hengsha Island, Shanghai
Price per night from: INR 5587
4.5/5
Excellent
CChanel 香香Very impressed and will definitely stay there again !!!
Great view from my room can even see the Jing’an temple from my window.
Great service and enjoyed the indoor swimming pool .
A guy name Gordan even did an amazing job with nails
XXiaolumengbaoThe little brother who drinks and checks in is also the big 🌞 Tai Xiaoyang, hahahaha, it will make people happy. I'm also very good at playing with stalkers and humorous. I have to say that he is still a glutton👻. This person is really good. When he checked in, he really made me laugh.
I said I wanted to eat McDonald's and hamburgers. Xiao M will help me find something to eat immediately... The little clever ghost is also very considerate.
Then the layout of the hotel. THE LOBBY IS VERY LARGE, WITH AN AREA OF SEVERAL THREE BEDROOMS AND ONE LIVING ROOM. THERE ARE THREE ROBOTS RUBBISH🤖, AND YOU CAN SEE THE THREE-PIECE SET OF THE BUND...
The hotel's WIFI, Tai Xiaoyang 🌞, also enthusiastically taught me again and again, and was warmed up.
I also went to the Bund in the evening, and this hotel is also very close to the Bund. It's good.
The style of the hotel is good. Yes, the magic capital at night is very beautiful, and the night cruise ship Huangpu River is also very good.
The hotel seems to be carefully managed, haha, the front desk service training is also very good...
The guest room aunt is also very good. It looks very hard, and there is also a zither, which is growing in Shanghai.
Very good, not bad 👍, special 🎉
YyI_xXThe service attitude of the staff in this hotel is obviously polarizing.
Check-in was in the evening, and a young female staff member chatted with us while we were waiting, introduced the design of the hotel, and took the initiative to take photos of the family. The lobby was empty, and there was no place for the elderly people traveling with me to sit while they waited for me to check in. Kody assisted us in checking in that night. His service attitude was very friendly and polite. Although he was a little unskilled in paying the deposit with a Visa card, another female staff member finally stepped in to complete the transaction. When Kody sent us to the room, he enthusiastically introduced the design of the hotel and the bar on the top floor. We were very impressed with the doorman that night and several staff at the front desk, including Kody.
After entering the room, what comes into view is another building of the hotel, which has a strong visual impact. Only by walking to the bedside position by the window can we see the view of the Oriental Pearl Tower we booked. The unobstructed panoramic view is very beautiful! The decoration in the room smells rather pungent. I called the switchboard to request a purifier. Monica who answered the phone had a cold but polite attitude and introduced herself. Later, we found that the air conditioner could not be turned on, so we called Monica and asked Monica to arrange repairs. When she called for the third time, Monica seemed a little impatient when she answered the phone. Isn’t it her job to understand customer needs? Why do you show impatience? I'm confused about this.
At around 11 o'clock in the evening, when I was waiting for my friend to pick me up on the right side of the door, I saw several male employees wearing hotel uniforms gathering together to chat and smoke. Doesn’t the hotel have a designated smoking area for employees that is not visible to guests? Their attire represents the image of the hotel and this behavior is really disappointing.
We visited the bar on the top floor of the hotel that night and saw the stunning view of the Oriental Pearl Tower and the Bund. The photos are attached here. The price of a cocktail is 108, which is a reasonable price for such a beautiful view.
The air quality seemed to have improved upon returning to the room from the bar. However, after a night's sleep, I woke up with a headache, thirst, and stinging eyes. We originally booked two nights, but after negotiating with the hotel through Ctrip, they agreed to check out one day early. After handling the communication issues, I hurried to the public area downstairs to get some fresh air and enjoy the breakfast provided by the hotel. Breakfast is a semi-buffet style, the food tastes good, and the restaurant staff are also very active and enthusiastic.
When we returned to the room after breakfast, a staff member went to the wrong door and asked to help us close the window. Only then did we discover that the originally closed window could be opened.
When I checked out, I saw a linen cart pulling a load of pillows in the passenger elevator. I was shocked... I have never experienced having to squeeze into an elevator with a linen cart. I asked in disbelief: ”Is this a pillow?” The other party replied naturally: ”Yes.” During this period, there was another linen truck on the lower floor that wanted to come in, but saw that the elevator was full and had to give up.
When I checked out, I saw the police talking to the hotel staff. Several people were standing right in front of the check-out counter, blocking my way. I asked: ”Did something happen to your hotel?” Vincent at the front desk looked shocked and answered me: ”Nothing happened.” Later, a female staff member from Macau explained to me that there was an important meeting nearby. So the police came to inquire about the situation. I suggested that they could direct the police to a more appropriate location to communicate instead of blocking the front desk. However, they still didn't move. Vincent then asked me my name. There were several people standing closely next to me. For the sake of protecting privacy, I asked Vincent why he asked for my name while holding my room card holder. After all, I had already told him my room number. He looked shocked again... Then Yiko intervened and kindly told me that the computer system was faulty, so I needed to ask my name for a manual match. During this period, the girl at the front desk asked Vincent to stand aside. I sincerely thank this considerate young lady😅
Yiko asked me about my stay experience and I told the truth. He said that he would follow up and improve the problem with the linen truck, saying that this was something that should not be done, and took the initiative to add my WeChat account, expressing his hope that he can provide me with the best service next time. However, I didn't receive any messages after adding it.
While waiting for the taxi, the previously mentioned female staff member from Macau stayed with us, heard that we were from Hong Kong, and spoke to us kindly in Cantonese. The staff's patience and thoughtfulness greatly increased our favorable impression of the hotel.
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