Villafound Shangri-La Womasto Resort

Villafound Shangri-La Womasto Resort Reviews

Villafound Shangri-La Womasto Resort

No.54 Gongbizu, Jiefang Village, Jiantang Town, Shangri-La, Yunnan, ChinaView Hotel Details
Villafound Shangri-La Womasto Resort
Villafound Shangri-La Womasto ResortVillafound Shangri-La Womasto ResortVillafound Shangri-La Womasto Resort
Check available rooms for your travel dates
We Price Match
1 night

Villafound Shangri-La Womasto Resort Guest Reviews

4.7/5
Outstanding
174 review
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All reviews(174)
Positive reviews(169)
Reviews with photos/video(97)
Loved the view(24)
Tasty dinner(18)
Large rooms(16)
Tasty restaurant(11)
Would stay again(9)
Perfect for kids(7)
Friendly front desk staff(7)
Well decorated(6)
Negative reviews(5)
Guest User
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on May 24, 2024
The hotel is located in proximity to the Napa lake, and with easy access. The staff was very welcoming, and made the experience great, they are very reactive and help with any inquires. The rooms are very clean and modern, and has oxygen supply. The food was also great, and local food is served for breakfast and dinner or lunch. The hotel facilities are beautiful, with a nice garden, traditional architecture and located in a very calm and relaxing area. We even received a little lunch bag for our travels with tea, water, and cookies. Pick up and drop off worked great, and was convenient for our travels. I would like to stay again, when I come back to ShangriLa. Thank you for your warm welcome and the wonderful stay.
Response from Property: We are very glad to receive your positive feedback. We feel very happy to receive such comments. Wish you a pleasant trip!
Yamthx
Stayed in Mar 2024
Couples
6 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Amazing stay🥹 posted more details on my Trip Moment about it. Thank you so much for taking care of us in the two days.
Response from Property: Dear guest: Hello! Thank you for choosing Shujia Ommacuo Manor. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of our service and look forward to your and your family's stay again! Tashi Delek!
Ronnie Tan
Stayed in Jul 2024
Couples
4 review
2.0/5
Posted on Jul 15, 2024
This resort is only rated as ok, not advise to stay there. Room is not very well maintained service very poor, have to remind them to clean up the room every day. Breakfast time (8.00a.m.) but food are not ready and not very hygenic at all as we know this is a new resort, need a lot more improvement to it as they have part time worker working only 1 or 2 months, very disappointed. Not going to recommend this resort.
Response from Property: Dear guests, thank you for your sincere expression of our serious problems, we value every guest's experience. With immediate effect, we will take strict measures to rectify the problems you have mentioned and the areas that may cause discomfort to our guests. We will arrange a person to supervise the results of the corrective action to avoid the recurrence of the same problem. We are committed to providing high-quality service and a warm and genuine sense of warmth to our guests at all times. We hope to see you again at the Manor so that you can see the changes we have made, Zahidullah 🙏
gil izhak
Rustic Luxury Family 2-Bedroom Suite (Whole House Heating + Oxygen Supply)
Stayed in Apr 2024
Family
13 review
4.7/5
Amazing
Posted on Jul 3, 2024
we stayed for one night , the staff is amazing , realy nice and welcoming... great room, nice dinner. it was realy windy ,so not much to do arround, but the hotel offered theier nice local exebition and local clothes so we had good time.
Response from Property: Your evaluation is very important to us, we will further improve our work on this basis, and we are sorry that some places are not satisfactory to you, looking forward to your next visit!❤️❤️
Guest User
Guestroom - Sea-View (Double Bed) (Terrace)
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Great experience. The manor is near Panahai, a 10-minute walk away. The room is large and clean, and the details are well done. In the evening, Zhuoma will also organize ******* experience activities, visit the ******* Cultural Center, make butter tea, etc. I will recommend it to my friends.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for choosing to stay at our villa Om Ma Cuo and sharing your stay experience with such sincere words. We will share your recognition of our service with our partners in various departments, and we will also optimize your suggestions. I hope to see you again soon. Tashi Delek
Guest User
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 23, 2024
******* architecture is worth experiencing. In the Napahai area, ******* guides were organized to pick matsutake mushrooms in the primeval forest. The children loved it, and the adults also saw a variety of mushrooms. The mushrooms we picked were brought back to the hotel and were just right for eating yak hotpot!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our villa Om Ma Cuo and sharing your stay experience with such sincere words. We will share your recognition of our service with our partners in various departments, and we will also optimize your suggestions. I hope to see you again soon. Tashi Delek
Guest User
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The hotel is of excellent quality! Very *******, with 3-story villas, a basic public tea and wine tasting area on the first floor, and a small courtyard. The bathrooms in the rooms are large, and the toiletries are of good quality. There is a tea tasting table and Kung Fu tea sets in the house, and the mountain view outside the room window is excellent. The hotel provides anti-altitude Rhodiola oral solution and glucose granules in each room, and oxygen is also sold at the front desk. The welcome fruits green apples and peaches taste excellent. The restaurant's yak hot pot and matsutake sashimi are top-quality, and the breakfast is excellent. The souvenirs are thoughtful, and they also ask guests whether they have arrived at the next stop safely. There are too many advantages, and I will recommend it to all my friends
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our Villa Om Matso and sharing your stay experience with such sincere words. We will share your recognition of our quality, catering, services and souvenirs with our partners in various departments. We will continue to maintain high-quality service standards for all guests staying in our manor. We hope to see you at the manor soon. , Tashi Deleh.
WuzebinSIBYL
Stayed in Aug 2024
Family
10 review
1.0/5
Posted on Aug 9, 2024
1. When we arrived on the first day, only one little girl came out to receive us. We had 6 luggage and we had to go up the stairs. The little girl was very active in carrying it, but one person was not enough! I can only help myself. I feel that there are not enough service staff. I walked around the hotel and didn’t see anyone; 2. There was no food for more than ten kilometers around the hotel, so I chose the hotel cafeteria. The cafeteria is not big as shown in the picture. When I went in to eat that night, there were four or five people at a table inside, lighting cigarettes, eating and drinking. The whole cafeteria was filled with smoke. It was small. The child coughed immediately and reported it to the clerk. The clerk just smiled. He had no choice but to go to the hotel to negotiate. The smoker listened to the advice, but in fact, the hotel just didn't care! 3. The breakfast is as shown in the picture. I can’t say it’s not good, but I feel sorry for the room price of two to three thousand! 4. On the second day of my stay, I developed a prickly heat around my neck and pillow. I reported it to the clerk, and then they gave me a wet tissue and told me to wipe it, and asked me to change the bed sheets for us. That was all. It was quite depressing. It is most definitely caused by unclean pillows; 5. The horse riding hotel gives you 280 per person. You can negotiate for 200 if you go to the horse farm yourself. It is only a few hundred meters away and the distance is much longer. Summary: The hardware environment of the hotel is okay. Near the Napa Sea, the Tibetans are also simple and have good attitudes. However, the service and management capabilities are seriously lagging behind. The sanitary conditions are very poor. It is the price of a five-star hotel and the service of an ordinary B&B!
Original TextTranslated by Google
Response from Property: Dear guest, hello. Thank you for choosing to stay at our Villa Ommacuo and being willing to share your stay experience with us. We are very sorry and upset that we did such a poor job during your stay. As a manager, we did not find out and make improvements in time. It was not until you checked out and wrote a sincere letter that we realized that we are very serious. We will adjust and improve every aspect of your experience to ensure that the above unpleasant situations do not happen again. We hope that you will give us a chance. When you come to the manor again in the future, we can provide you with better services, so that you can experience the hospitality that Villa Home insists on unique high quality and always delivers enthusiasm and true warmth.
Guest User
Guestroom (2 Beds)
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 7, 2024
I like it very much. My children love it very much. The environment is good, the scenery is beautiful, the service is good, and the breakfast is also great.
Original TextTranslated by Google
Xizhudaren
Guestroom - Sea-View (Double Bed) (Terrace)
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The hotel has everything, including food, drink, and entertainment. You can stay in the hotel without going out and completely relax. The accommodation is divided into the main building and several other small courtyards. The scenery of the small courtyards is excellent. There is also a small balcony with a relatively large space. Moreover, all the rooms in the hotel have a supply system, so you don’t have to worry about altitude sickness. Each room in the hotel is equipped with Rhodiola rosea. The hotel is close to Napahai. The hotel can arrange activities such as horse riding, picking matsutake, painting thangka, taking photos in ******* clothes, etc. There is no need to go to other places to order. Meals can be delivered to the room~ The hotel service is really good, and you will respond to any request. Just tell the housekeepers in the group. They will respond immediately.
Original TextTranslated by Google
6/7
Guest User
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The hotel environment is excellent, the staff service is particularly good, the hotel's food is very unique and tastes very, very good. I will recommend it to my friends in the future. I highly recommend it.
Original TextTranslated by Google
Guest User
Guestroom - Sea-View (Double Bed) (Terrace)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The service is very good, responsive, facilities and hygiene are perfect💯, there are also a lot of activities and explanations, even the bed flags are 100% wool, the restaurant is also delicious. The rental ******* clothes and the surrounding horse riding are also very nice, retaining the local characteristics! Especially the cheese in their afternoon tea is super delicious, but it’s a pity that I didn’t buy it!
Original TextTranslated by Google
Response from Property: Thank you for your recognition, I wish you a happy life, Tashi Delek!!!
Guest User
Guestroom - Sea-View (Double Bed) (Terrace)
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 2, 2024
I like this hotel very much. I will stay here again when I come to Shangri-La next time. From the environment to the service, everyone in the manor is very enthusiastic. We brought a lot of things with our children, and they helped us move them without getting tired. The food in the restaurant is also very delicious, especially the Xiaoqing spicy hot pot, which we ate twice. Next to it is the beautiful Napahai, and every place along the lake road is a unique scenery. You can also learn about ******* culture and visit the museum, which is spectacular. It was a very pleasant experience.
Original TextTranslated by Google
6/8
Guest User
Rustic Luxury Family 2-Bedroom Suite (Whole House Heating + Oxygen Supply)
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 22, 2024
I am very satisfied with the room. It is spacious and bright. Every aspect has been considered. The layout of the room is separated from sitting and sleeping. The clean bathroom supplies are elegant and smell good. There is a small courtyard, which is reasonably separated from other rooms by green plants, beautiful and private, and has the sound of gurgling water from the river. Every recommended dish in the restaurant is delicious, and the bright eyes of the restaurant girl are warm and heart-warming, and her positivity and enthusiasm warm up this journey. Ten minutes of grassland and sky gate, looking around there are wind, sparkling waves, horses bowing their heads and whispering to each other, white yaks, and Tibetans working. Quiet and beautiful
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Jul 18, 2024
The room is large, clean and sanitary. The best thing is that the oxygen is turned on when you check in and turned off when you check out, unlike those in Dukezong Ancient Town that are open at a fixed time. The ******* culture explanation and the making of crispy meat tea are very suitable for children to understand. The ******* clothing experience is very good, there is no time limit, but it’s a pity that the outdoor weather is not good, otherwise the photos will be more photogenic. The shuttle bus is a Mercedes-Benz seven-seater, which is very comfortable. Dinner can be ordered and delivered to the room, which is convenient and tastes good. The breakfast is simple but ok, the environment is very good, facing the barley field. The only drawback is that the location is too remote, except for the hotel, there are basically no activities and no dining options.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.