Rezen Select (Shangri-La Dukezong Ancient City) Reviews
Rezen Select (Shangri-La Dukezong Ancient City)
161 Kangzhu Avenue, Jiantang Town, Shangri-La, Yunnan, ChinaView Hotel Details
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Rezen Select (Shangri-La Dukezong Ancient City) Guest Reviews
4.6/5
Very Good
797 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(797)
Positive reviews(771)
Reviews with photos/video(155)
Delicious breakfast(91)
Convenient location(70)
Friendly front desk staff(61)
Convenient parking(60)
Would stay again(28)
Offers pick-up/drop-offs(23)
Average sound insulation(21)
Negative reviews(26)
Sadiwala
Guestroom (2 Beds)
Stayed in Apr 2024
Solo travelers
23 review
5.0/5
Outstanding
Posted on 20 Mei 2024
The location was amazing, walking distance to the old town. Staff was friendly and helpful. The room was clean and really enjoyed the floor heating. Water pressure in the shower was superb! Would stay here again!
Response from Property: Dear guests, your praise is like bright sunshine, warm our hearts! Thank you for your enthusiasm and professional praise of our hotel, the hardware has been recognized by you, we have a sense of accomplishment! Next visit, more surprises waiting for you oh, thank you again, than heart ~
George
Standard Queen Room
Stayed in Apr 2024
Solo travelers
31 review
5.0/5
Outstanding
Posted on 1 Mei 2024
Great value for money and very help staff at the front desk - recommended!
Response from Property: Thank you very much for your feedback. Looking forward to your next visit
Taikulaminixiaoxiaoyu
Discount Twin Room
Stayed in Ogo 2024
Couples
12 review
4.7/5
Amazing
Posted on 29 Ogo 2024
Good service, convenient parking, rich and delicious breakfast, affordable price, not too far from Dukezong Ancient Town. The only drawback is that there is no air conditioning, the quilt is a bit thick, and I woke up from the heat at night.
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Response from Property: Thank you for your visit, and also sincerely thank you for your continued love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We are grateful to have you We are deeply honored by your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!
Guest User
Discount Twin Room
Stayed in Ogo 2024
Family
2 review
1.0/5
Posted on 7 Ogo 2024
When we checked in, the hotel said the parking lot was full and asked us to park at the door, but we had to move to their parking lot before 8am. We parked in the hotel parking lot at 8am as they asked us to. The so-called parking lot was still under construction, and the hotel's cars were parked there in a mess, which was very difficult to park. Later, we found that our car was scratched, and asked the hotel to provide surveillance. The hotel said that their parking lot did not have surveillance! ! ? ? ! ! They said there was no evidence, and then they did not deal with it. As a hotel, you said that the parking lot did not have surveillance? What kind of hotel are you? Not providing surveillance is already a trick! I suggest that those who drive by themselves should think about it. Their parking lot does not have surveillance. If there is a problem, the hotel will say "no surveillance, no evidence" and will not cooperate or deal with it.
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Response from Property: The hotel has been actively cooperating with the situation and wishes you a happy life!
Guest User
Triple Room
Stayed in Jul 2024
Family
3 review
3.8/5
Good
Posted on 30 Jul 2024
The location and environment of this hotel are pretty good, but the biggest problem is that the plastic packaging of our three mattresses was not removed. I reported this to the hotel and the waiter said they could help me remove it, but the smell of removing a new mattress on site must be very strong, so I could only endure the plastic noise of myself and others turning over. I can understand the hotel's original intention to protect the mattress, but the accommodation experience is not very good, and because it is wrapped in plastic, it is not breathable and very uncomfortable.
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Response from Property: Dear guest, thank you for your detailed and professional review. We will improve and improve every point you mentioned. We hope to provide you with more satisfactory services for your next trip ~
WoxingwoshudeWinny
Special Queen Room
Stayed in Jul 2024
Other
109 review
4.0/5
Very Good
Posted on 25 Jul 2024
The room is spacious and bright, and the decoration is simple, especially in the bathroom, where toilet paper can only be placed on the toilet tank cover. The hotel is relatively new and the hygiene is good.
The breakfast is OK, well-matched and tastes good.
There is a free pick-up station, which is very convenient. The service is satisfactory.
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Response from Property: Dear guests, thank you very much for staying with us and sharing your experience. We will continue to improve the quality of our services and facilities, hoping to provide a warm living environment for every guest. We look forward to your next stay and wish you good things every day!
Guest User
Discount Twin Room
Stayed in Jul 2024
Other
72 review
5.0/5
Outstanding
Posted on 21 Jul 2024
The hotel is located about ten minutes' walk from Dukezong Ancient Town. There are many restaurants in the ancient town. You can eat and rest when you are tired. The hotel facilities are complete. The room is clean and service-minded. The parking lot is in the backyard of the hotel. It is suitable for self-driving. The breakfast is average, but it is acceptable. The evaluation is five points
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Response from Property: Dear guest, thank you for your review of this stay. We are glad that you are very satisfied with your stay and highly recognize the hotel. We will continue to provide you with efficient service, clean space and comfortable rooms, so that you can enjoy a better stay experience. Thank you again! We look forward to your patronage again!
Teyiangtang
Triple Room
Stayed in Jul 2024
Family
6 review
4.6/5
Great
Posted on 15 Jul 2024
I stayed here when I visited the ancient city. The service attitude was very good. They were all local girls and boys, very enthusiastic. The hotel is a certain distance from the ancient city, but it's okay. Overall it's okay.
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Response from Property: Dear guest, thank you for staying at Lichen Ruixuan Hotel. Your satisfaction is our unremitting pursuit and we look forward to your visit again.
Guest User
Discount Twin Room
Stayed in Jul 2024
Solo travelers
15 review
4.7/5
Amazing
Posted on 5 Jul 2024
Overall it's good. It's also close to Dukezong. The hotel has limited breakfast options.
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6/9
Response from Property: Dear guests, hello! Thank you for choosing to stay at Lichen Ruixuan Hotel and leaving your review. I'm glad to see your attention and comments about the hotel's breakfast. Your evaluation will help us better improve our services and enhance guest experience. We sincerely look forward to your visit again and we will continue to serve you wholeheartedly.
Yanrujue
Discount Twin Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on 14 Jun 2024
The hotel is very good, comfortable, good environment, clean, and free breakfast. The rice noodles are delicious. The service attitude is very attentive, the room temperature is very comfortable, and the mountain outside the window is very beautiful.
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Guest User
Standard Queen Room
Stayed in Jun 2024
Family
25 review
5.0/5
Outstanding
Posted on 9 Jun 2024
The hotel is in a good location, close to Dukezong Ancient Town and Moonlight Square. The front desk staff is hospitable and polite. The hotel rooms are spacious, bright, clean and tidy, the bathrooms are separated into dry and wet areas, the breakfast is rich, and the overall cost performance is high. Great!
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Response from Property: Dear guest, hello! Thank you for choosing to stay at Licheng Ruixuan and giving us your comments. We are glad to see your concern and comments on the hotel environment. Your comments will help us to better improve our services and enhance the guest experience. We sincerely look forward to your visit again and we will continue to serve you wholeheartedly.
Guest User
Discount Twin Room
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on 9 Jun 2024
The hotel facilities are very complete and there is a delicious breakfast. The oxygen concentrator has improved my altitude sickness. The intelligent room is also suitable for lazy people. The hygiene is clean and tidy, the room is spacious, the front desk staff is enthusiastic, and the overall feeling is good and the cost performance is high. Half of the beautiful scenery in Yunnan is in Shangri-La, it is really worth the trip!
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Response from Property: I am touched by the genuine love you expressed in your words. Your recognition and praise are the best encouragement to us. Serving every guest staying in Licheng Ruixuan Hotel is the spirit of our hotel. Your convenience, your happiness and your satisfaction are our pursuit. Please remember to come back often when you have time.
Yuanyuegongzi
Special Queen Room
Stayed in Jun 2024
Business travelers
8 review
1.5/5
Posted on 6 Jun 2024
It should not be a chain hotel. It was very cold at night. There was no air conditioning or floor heating (it looked like there was a remote control, but it didn't work after pressing it several times). For hygiene, you can check the pictures. There was a stain on the quilt, and I don't know how many times it was washed. The floor was like this. Every ten minutes or so at night, I heard a sound like branches breaking, and it sounded like mice gnawing on something. It kept repeating all night. I was so scared that I couldn't sleep well most of the night.
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Response from Property: Dear customer, we are very sorry that we have brought you some bad check-in experience. We are also very grateful that you took the time to leave a review for our hotel. We will continue to work hard to improve various services and facilities to provide you with a more comfortable and enjoyable stay. Regarding your question, we would like to give you some explanations. Our hotel does not have air conditioning, but we have floor heating. It may be because you turned on the floor heating in a wrong way and the temperature did not rise. The floor makes noise because when the floor heating increases the temperature, the floor will make noise due to thermal expansion and contraction. I'm really sorry.
Dongjingzhijiank
Discount Twin Room
Stayed in Jun 2024
Couples
37 review
5.0/5
Outstanding
Posted on 5 Jun 2024
The hotel facilities are very good, with its own parking lot. The room is spacious, bright, clean and sanitary. It is very quiet to rest at night. The staff has a good service attitude. I highly recommend this hotel.
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Response from Property: Dear guest, thank you for sharing your stay experience with us despite your busy schedule. We are very happy to receive your praise for us and very happy that you spent a wonderful holiday in our hotel. All hotel staff will do their best to provide the most considerate and thoughtful service to all guests. Thank you again for choosing to stay in our hotel, and we sincerely look forward to seeing you again!
Meinvxiao7
Special Queen Room
Stayed in Mei 2024
Solo travelers
16 review
1.0/5
Posted on 27 Mei 2024
When I checked in, I was told that I could upgrade my room type. The staff said that the rooms were full and I couldn't upgrade. Then how can I book other room types on the platform? It's not even close to the Licheng in Kunming. When I entered the room, I thought I had booked a hostel for a few dozen yuan. Didn't it say that it was a four-star hotel? The environment is terrible. It also says that it was renovated in 2023. The toilet was very loud all night and I couldn't sleep at all. The water was hot and cold when I took a shower. The water temperature was unstable. It was very noisy near the street. I have stayed in so many star-rated hotels, but Shangri-La is the worst, no doubt about it. I don't understand how the same group and the same hotel can be so different.
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Response from Property: Dear guest, thank you for choosing Lichen Ruixuan Hotel. We are very sorry that your stay did not meet all your expectations. The room you booked is a comfortable double bed room. When you checked in, the double bed room was no longer available. We have fed back your question to the relevant hotel department for investigation and follow-up. At the same time, our hotel will also speed up the pace of updates, aiming to Give guests a better and more comfortable stay. I hope you can stay at our hotel again next time and see our progress. wish you a happy life!