Shangri-La Songjianyunyue Designer Homestay Reviews

One of the best hotel we have stayed in Yunnan. Great host and great variety of services like free scooter, fetching services from station, breakfast and etc.

Which hotel is the best to stay in Shangri-La, Yunnan? Songjian Yunyue is the best. The service is good, there is breakfast, and the electronic equipment in the room is also complete. You almost don’t have to operate it yourself. All is done with a word of Xiaodou. Free pick-up and drop-off at 🚅 🚁 stations. The boss is also very enthusiastic. It’s just a little cold in the morning and evening. Friends who come here remember to bring more thin and thick coats. Highly recommended⛳️

After struggling for a long time, I still want to tell you about my experience of staying here! I hope it will be helpful to those who are choosing a room, and it is also a warning to the store. I hope you will be honest and trustworthy and focus on service. The thing is, in order to live in this room, I begged for help from the store for several hours. I booked this room long before my trip, and arrived at Shangri-La happily. From the time I entered the store and waited for the room, the housekeeper never told me that my room was extended by the previous guest until 4:30 in the afternoon when we were too tired to play and decided to come back. When I arrived at the store, the housekeeper gave me the room card without expression. After I entered the room, I saw that it was not the room I booked (I was given a cheap and ordinary room. The room price was reduced by more than 500 ordinary price rooms), and then I ran downstairs to tell the housekeeper that the room was different from what I ordered. Then the housekeeper said, "If you are not satisfied, you can return!" This kind of service attitude has never been seen before. My group of people came to this actually quite remote location without knowing the place. He suddenly asked me to return. I then asked why I wanted to return? The room you gave me was not the one I booked, so why should I cancel it? This is false advertising. Then the housekeeper said that my room was extended by the previous guest! So he gave me another room. If I don't stay, he asked me to cancel it. I said I need to contact your landlord. He gave me the landlord's phone number and said that I will not cancel it. If you force me to cancel it, then you will refund one and compensate three. I told the landlord about the situation, and the landlord said that she would ask the housekeeper. As a result, when my family was waiting in the lobby, they heard the housekeeper and the landlord talking on the phone, and they said bad things about me. I was outside the store to negotiate on the phone the whole time. I didn't want to have any conflicts in his store. After a few minutes, the landlord came. I thought she would come over to explain to me. She looked at me and went straight into the store without saying anything. After a long time, she came out and told me that the guest who was staying there didn't want to change the room. Let me change. I really think it's strange. I booked the room in advance, and I can't check in normally. Then I emphasized to the landlord that if the problem is not solved, I will complain to the relevant departments or even call the police. Then she ran in again immediately. After walking for more than an hour, I was blowing the cold wind at the door of the store and complained to Ctrip. The landlord finally came out and said that I would refund a few hundred yuan and change the room. When I heard that, I was really angry. I said no. I must stay today. She ran in again and came out half an hour later to tell me that it was okay. Maybe Ctrip officials put pressure on her. She said that I could move in after they cleaned it. As a result, we waited for about an hour and a half. During this period, I kept asking her. She kept saying immediately. It was not until nearly 8 o'clock in the evening that we officially entered the room. During this period, the housekeeper had a black face. He ignored me when I asked him. At night, my child had altitude sickness, so I took a taxi to the hospital. At the hospital, the doctor asked me to call to confirm whether the homestay had an oxygen machine, because the doctor said that in this case, oxygen must be inhaled all night. I called the landlord and the landlord repeatedly replied that there was. I told the landlord to take the oxygen tube into our room and teach the people in our room how to use it. I would go back too late by then to save them trouble. After I got back, I asked my family, did the housekeeper come in to teach you? My family was confused. They said no one had ever come up. No one had brought the oxygen tube up. I went downstairs to ask the landlord for it. When I went downstairs, I found that the landlord was rummaging through the boxes. She said that the oxygen tube was gone. ! ! ! ! She then asked me what to do. You have read this, can you imagine how angry I was at that time? 😡 I was really furious at that time! I said you should borrow it from the hotel next door! You didn’t tell me that you didn’t have the tube earlier, and I had to drive back. You told me that you didn’t have it. You played a trick on me. I was very angry at that time, and the child had a headache and vomited continuously due to altitude sickness. I said, are you happy only if someone died? Then she continued to ask me what to do!!! I was really furious with them. I said, don’t you understand that you should go out and buy it now? She suddenly realized and asked the housekeeper to buy it. After a long time, they finally bought it back. I was played with by them on the first day I arrived at Shangri-La. To be honest, the service is terrible. Especially after reading everyone's comments just now, I found that everyone thinks that the male butler and the female landlord are unprofessional and have poor service attitude. The soundproofing of the room is even more worrying. The gap under the door is 3.4 cm. Some of the lights in the room don't even have bulbs. There are yellow corners in the bathroom. And the slide, it's funny, how can it be a slide? As a "designer" homestay, don't they know the slope of the slide? The child fell directly down. It pinched the buttocks again. The curtains are not light-proof. Is this really a designer homestay? Don't designers even understand this? In the end, the landlord apologized normally after we left the store. There is also a point that I missed. During the negotiation with them, from entering the store to waiting, no one poured water or told me where to drink water. The male butler kept a sour face. The whole incident was a very unforgettable experience. A few days after Shangri-La. I changed several homestays to stay, and each one was very professional, friendly and enthusiastic.

We just finished hiking from Yubeng. At the hotel near the Shangri-La bus station, Songjian Yunyue provided a pick-up service and sent us to their homestay. The next day, they sent us to Shangri-La Airport. The service was very good. On the way, they introduced us a lot about Shangri-La and answered all our questions. As soon as we checked in, we received a welcome fruit plate, fresh green apples and plums. The accommodation facilities are very modern, with smart toilets, Xiaodu Xiaodu smart operation of curtains, music and lights, very good sanitary conditions, good lighting in the room, you can see Napahai (Napahai is across the road), the room also has a large bathtub, and the toiletries are of relatively good quality. If you book a room, you can use the electric donkey for free to travel around the lake. After checking out, there is also a souvenir: beef jerky, which is a surprise. Overall very satisfied. Highly recommended.

The boss is very nice. I wanted to eat fresh yak beef, so he drove me to the farmer's market in the ancient city to buy it. He helped me process it and grilled it in his yurt. The room was also perfect. A very satisfying stay. Full marks

The layout of the room is very, very good. We booked a special room and thought it was ordinary, but it exceeded our expectations. The service was super good, too good. The room has a strong sense of design, the yard is super large and parking is convenient, and the view from the roof is really good. It's super enjoyable, and you can also see the stars.

The room is super big and very clean. There is floor heating and oxygen supply in the room, as well as a super large projector. It is very comfortable to stay in and I don't want to go out. The view outside the window is also very beautiful. The service is excellent. It is really good and worth recommending. The super large parking lot is very quiet at night!

We stayed in the Pillow Sea Twin Room, which has a great design and a very good environment. Shangri-La Napahai is really beautiful in this season. The service is super good. The hotel also has foot bath buckets and foot bath bags. The welcome fruit is very fresh. Free pick-up and drop-off are in place. I will choose it again next time I go.

The scenery in June is really amazing. Living here is really relaxing for the body and mind. The environment is great, the front desk staff are very enthusiastic, the room design is full, the facilities are very complete, I don’t want to go out here, there is free pick-up and drop-off service, the breakfast is also very rich, the key is that you can also barbecue by yourself in the big tent, in short, it’s a great experience!

This homestay is really awesome! The room is super big, and there is a large green lawn outside the window. It is a paradise for vacation😍. The equipment in the room is also super modern. I especially like their smart projector. It is so cool to watch movies at night! The service is also super considerate, and there is free pick-up and drop-off service, which saves a lot of trouble🚗. The breakfast is very rich, with a lot of local specialties, especially their soy milk and butter tea, which tastes amazing! The most interesting thing is that they have pets🐶! Those little cuties are super friendly, and it is so healing to play with them! In short, this place is really highly recommended, and I want to come again next time!

It is very close to the high-speed rail station and very convenient. The service provided is simply meticulous, such as face towels, facial cleansers, laundry detergents, etc. The scenery outside the window is also very good. The room is large and the price-performance ratio is very high. Specialties were also given when leaving. Highly recommended! !

Good house🏠 What attracts you first is the environment🌅 What impresses you is the value🎉 Leave your thoughts on "Give it a try" to pick up and drop off at Shangri-La Airport, High-speed Railway Station and Passenger Terminal,  the service is very considerate, the room is large, the decoration design is very elegant, the equipment is complete, there is floor heating, oxygen concentrator, it is worth recommending

Overall, I am very satisfied with this B&B. The service is very thoughtful. The room is clean and tidy, with complete facilities, including air conditioning, TV, free Wi-Fi, laundry service, etc. The bed is comfortable, which gave me a good rest during the trip. Breakfast is also provided. In addition, the location of the B&B is also very good, the environment is very comfortable, and it can make people feel very relaxed. In short, this stay experience is very pleasant, and I will recommend this B&B to my friends.

The housekeeper called us in advance to see if we needed to be picked up from the airport, which was very heartwarming. We drove there by ourselves this time, and next time we fly to Shangri-La, we can experience the airport pick-up service. After arriving at the store, the owner greeted us very warmly. Since we arrived early, the reserved room was not ready yet, so the housekeeper helped us upgrade to a suite. The room facilities were very new, and the view outside the window was also beautiful. The cafe on the 4th floor was suitable for blowing the wind and relaxing. If the weather was good, you could see the beautiful sunrise upstairs. This time, the time in Shangri-La was limited, otherwise I would definitely stay two more nights.