Aruo Qiong Homestay (Shangri-La Dukezong Ancient City Branch) Reviews
Aruo Qiong Homestay (Shangri-La Dukezong Ancient City Branch)
Gubolang No.6, Dukezong Ancient City, Jiantang Town, Shangri-La, Yunnan, ChinaView Hotel Details
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Aruo Qiong Homestay (Shangri-La Dukezong Ancient City Branch) Guest Reviews
4.6/5
Very Good
115 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(115)
Positive reviews(112)
Reviews with photos/video(62)
Great service(57)
Awesome rooms(26)
Classy environment(16)
Great location(14)
Convenient location(10)
Well designed(9)
Great value for money(8)
Has facilities for children(6)
Negative reviews(3)
Yina
Tatami Double Room
Stayed in Jun 2024
Couples
4 review
Outstanding
Posted on Jun 17, 2024
Great location, walking distance to tourist spots and many food places too. Great service from the boss as well👍🏻
Response from Property: Thank you for your praise and compliments. We will continue to work hard to maintain high standards of hotel services. I hope you will choose us again on your next trip, and we will serve you wholeheartedly. I wish you a pleasant journey, all your wishes come true, and all the best!
YIT YING
Tibetan-Style Room
Stayed in Apr 2024
Family
4 review
Posted on Apr 8, 2024
Near to ancient city, but don't seems newly open.cafe & restaurants nearby. Walking distance to ancient city. Room with heat electric blanket which is nice. Taxi can arrive and bring u anywhere
Response from Property: Thank you for your review and wish you a pleasant journey, Tashi Delek!
Guest User
Tibetan-Style Room
Stayed in Mar 2024
Travel with friends
5 review
Posted on Apr 2, 2024
Can improve further, TV not working, no hot water in the morning. Room is clean. Staffs are reasonably polite. The place is within the ancient city and walking distance of 10 minutes to the square.
Guest User
Tatami Double Room
Stayed in Oct 2023
Solo travelers
1 review
Outstanding
Posted on Nov 1, 2023
very good啊
Response from Property: Thank you for your presence and recognition. We will work harder and do better. We hope to see you again next time. I wish you a pleasant journey!
Guest User
Honeymoon Scenic Balcony Double Bed Room (Humidifier)
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Jul 17, 2024
For us coming from afar, everything is very novel. The room is big enough and the ******* color scheme is comfortable. The bathroom is large and comfortable in style, separated from the sleeping area by a curtain. ******* style rooms are not very bright. Facing the main street. Rent a car across the street for 60rmb a day. The aunt is very nice and the deposit is 200rmb.
Original TextTranslated by Google
Response from Property: Thank you for your five-star review, I wish you a happy life and good health❤️
Guest User
Tibetan-Style Room
Stayed in Jul 2024
Couples
8 review
Great
Posted on Jul 12, 2024
The boss is very nice and welcoming. There are swings and sofas in the yard, which are very comfortable to sit on. However, the room facilities are not very good. The toilet, door and hair dryer are not very good. The room is also relatively small
Original TextTranslated by Google
Response from Property: Thank you for your kind comments, and thank you for your valuable suggestions for our homestay. We will correct the shortcomings in time and do our best. We will continue to work hard with the purpose of serving our guests. I hope you will have the opportunity to come to Shangri-La again and wish you a happy life🌹
Guest User
Tibetan-Style Room
Stayed in Jun 2024
Travel with friends
2 review
Outstanding
Posted on Jun 30, 2024
The homestay is very ethnic, and there are swings. I would sit in the lobby every day after going out. The boss is very nice! He picked us up and took us to Zaya Tusi Feast, which is cheaper than other homestay owners, and gave us a first-row seat! The Tusi Feast is very interesting and unique! I will come again next time if I have the chance!!!
Original TextTranslated by Google
Response from Property: Thank you for your positive review. The hotel will continue to work hard to bring you a better stay experience! Looking forward to your visit again, I wish you a pleasant journey and all your wishes come true, Tashi Delek
Guest User
Tatami Double Room
Stayed in Jun 2024
Travel with friends
2 review
Outstanding
Posted on Jul 4, 2024
The room is very clean and the boss is very friendly~🥹🥹🥹🥹
The store is also very beautiful
It was taken at night, so the lighting may be a bit poor. Sorry, hahaha
Original TextTranslated by Google
Response from Property: Thank you for your thoughtful review, which is the greatest affirmation of our B&B. We look forward to meeting you next time. I wish you a happy trip and all the best🌹
Guest User
Deluxe Family Double Bed Room (Humidifier)
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 22, 2024
The room was very big, very unique, very clean and hygienic. The host was very welcoming and even drove us to the airport when we left. It was very nice and a very good stay experience.
Original TextTranslated by Google
Response from Property: We are extremely pleased and touched to see your positive comments. Thank you for your support and encouragement, we will continue to maintain this good service standard. Have a nice trip, Tashi Delek!
Guest User
Tatami Double Room
Stayed in Jun 2024
Other
3 review
Posted on Jun 22, 2024
First of all, the room is very small, which is a false advertisement. When booking, it was written as 35 square meters, but in fact it is less than 20. The sanitation of the room is very bad. There are cigarette ashes on the tissue box, and there are many dirty marks on the tablecloth. Secondly, the sound insulation of the room is very, very poor. You can hear the sound of brushing next door, which greatly affects the rest of customers. There is still construction less than 3m away from the room. It started rumbling and noisy at more than 7 o'clock in the morning. I reported the situation to the boss, but the boss replied that it cannot be solved. Since you provide a place for tourists to rest, how can you guarantee the quality of rest for tourists with such a bad environment around? It is written that it will be cleaned once a day, but I didn't see anyone after staying for two days. I had to ask the boss for mineral water before I got it. At the same time, when I checked in to the hotel, they started to promote various tourist bus charter services. Not only are the charges expensive, but they didn't provide any paper information. Which travel agency doesn't have to sign a contract? They said they would help customers buy insurance, but there was no paper or even electronic proof of insurance. The bus was the kind that could hold 20 to 30 people, and the fare was about the same as taking a taxi. They were really unscrupulous. I think there is no need to work in the B&B industry. I don't even know if those good reviews are true. I don't believe anyone is willing to spend money to stay in a B&B with such conditions.
Original TextTranslated by Google
Response from Property: First of all: the area of the room is not small just because you say it is small. In fact, you have not really measured it. How do you know that it is less than 20? First: You said that the sanitary conditions are very bad. Can you provide us with relevant evidence and pictures? Third: If you stay in a ******* homestay with solid wood ******* architecture in the ancient city of Shangri-La, the sound insulation of ******* homestays is not good, not just ours. Fourth: We really can't say anything about the construction near the homestay. 8 am to 5:30 pm is also within the normal working hours, and we have no right to interfere with other people's work. Fifth: Regarding the daily cleaning, when the guests who extend their stay tell us in advance to help clean and give the room card to our cleaning staff, we will go in to clean. It is not convenient for us to have all your things in the room, and we dare not open the door directly to clean. In case you lose important items, we can't afford to compensate, and you didn't tell us to help clean the sanitation. Sixth: Because of some guests' needs, we will introduce guests to the fun attractions and local characteristics of Shangri-La, but we have never forced sales or false propaganda. We introduced that whether to go or not depends on the guests' wishes and we respect the guests' choices (Regarding your Meili Snow Mountain trip, we told you in advance before booking a seat that you should think carefully and that you cannot refund once you book the ticket. Your reply to us was that you were sure to go, but the next day one of you did not go because you were not feeling well. Logically, you cannot refund once you book the ticket. We also helped you communicate with the driver and finally refunded half of the money)
We refunded your money, but you said we were black-hearted.
Did we rob you of your money or verbally abuse you? We are people of faith and we will never be black-hearted to our own guests.
Seventh: There is hypocrisy in the positive reviews of the stay experience. We always believe that the good reviews of guests are the best proof of us.
Finally, the guest's malicious comments on our homestay are without evidence and fabricated facts. What we said above are all facts with evidence.
Guest User
Tibetan-Style Room
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Jun 19, 2024
I like this homestay very much. It has a very ******* style. The room is very clean and tidy, and the bedding is very comfortable. The boss is also very enthusiastic and kind. I will stay here again next time!!! I also saw the Rizhao Jinshan Mountain. In short, I highly recommend everyone to stay here!
Original TextTranslated by Google
Response from Property: Thank you very much for your good review of our hotel. We are glad that you think our room is clean, well-equipped and overall good value for money. We will continue to work hard to improve the quality of our service and provide you with a more comfortable accommodation experience. Thank you again for your support and good review! I wish you a pleasant journey, all your wishes come true, and all the best!
Guest User
Room - Triple Occupancy (Tatami)
Stayed in May 2024
Travel with friends
8 review
Outstanding
Posted on May 20, 2024
The ethnic characteristics of the B&B are very strong, and the owner is very enthusiastic. He entertained us to drink butter tea and butter cake. We also asked the owner to help us heat the leftovers. The owner is very nice and easy to communicate with. Most of the sanitary products are disposable and very hygienic. , the mattress is comfortable, the water is very big, but the water temperature is unstable, the boss changed the sheets and quilt covers, safety🉑comfort🉑feel the national atmosphere🉑
Original TextTranslated by Google
Response from Property: Thank you for your praise and recognition of our B&B in all aspects. Everything we do is to provide every guest with a satisfactory stay experience. We will continue to work hard and look forward to your visit again. I wish you a pleasant journey.
馨怡
Room - Triple Occupancy (Tatami)
Stayed in May 2024
Travel with friends
5 review
Outstanding
Posted on May 25, 2024
The owner of the B&B was very enthusiastic and helped us carry our heavy luggage upstairs. There was a heater in the room and a heating pad on the bed. The B&B has very ethnic characteristics. I like it very much. It's not far from the prayer wheel, which is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for your five-star review. We will continue to work hard and look forward to meeting you next time. I wish you a pleasant journey.
Guest User
Tatami Double Room
Stayed in Jun 2024
Solo travelers
1 review
Outstanding
Posted on Jun 10, 2024
I’m not asking for help, the B&B is super beautiful! The boss is also super nice!
Original TextTranslated by Google
Response from Property: Thank you very much for your overall evaluation of our B&B. We also look forward to you choosing our B&B again so that we can have the opportunity to provide you with a more perfect accommodation experience🌹
Guest User
Tatami Double Room
Stayed in May 2024
Solo travelers
6 review
Outstanding
Posted on May 13, 2024
The stay was very good. I met a lot of friends here. The boss is very nice. Every day we would sit together to drink tea, warm ourselves by the fire, and drink together. The boss would also recommend attractions to us. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Thank you for your praise. We will continue to work hard and look forward to meeting you next time. May everything go well for you❤️