Holiday Inn Express Shangri-la Reviews

First of all, this is the first time I give a bad review. I always think that the service industry is not easy. I put myself in other people's shoes, but this time it was really bad! Before booking the hotel, I thought that a newly opened hotel could not be any worse, but the facts proved that I thought it was simple... 1. There was no room when I checked in, and I was told to wait for a while. When I turned around, there was no one at the front desk... I came back after a while and was given a room. There was a building under renovation right outside the window. The whole room smelled like sewers... It was so smelly that I couldn't stay there... Because I was in a hurry to go out and play, I would not change rooms if I could stay there... 2. So I called to change rooms... I took my luggage to the front desk and told them to come back in the evening to check in... No hurry, just get a room without smell. I came back at 10 o'clock in the evening. There was only one person at the front desk answering the phone. I was thinking for the front desk, thinking that I would tell them to check in after they answered the phone... The luggage tag had just been placed on the table... The front desk pointed to the box and asked me to go to the counter to get it myself... I was so embarrassed... When I told him again that I still needed the room card... At this time, another employee came out. I was asked twice if I had registered my ID card... I answered that I had registered... I was asked again... Can't I see it myself? How did I get into the room without registering... The management is a mess... 3. After entering the room, the sink in the room was blocked and the blockage had to be pulled out before the water could flow. The pillow smelled bad. The blockage in the shower was placed outside. This is the first time I saw hand towels folded like this on the sink, and there was nothing underneath... The hygiene was so bad... The paper drawer was filled with napkins... It took me a long time to get each piece of paper... 4. When I checked out, I felt more and more speechless, so I told a duty manager about these experiences... There were a bunch of employees standing at the front desk... The duty manager didn't respond at all... If she just said... sorry... I would feel respected... I wouldn't spend time writing such a long review... Because many things cannot be changed by one or two employees... 5. I left my luggage at the front desk, and no one gave me a luggage storage slip... I thought I would ask after breakfast... The front desk was lying on the table... with his hands on his face... It seemed that it was normal to not need a luggage slip... Then I thought about giving the room card without checking the identity information yesterday... Safety issues should be taken seriously... 6. When picking up the luggage, people just arrived at the front desk... Before I could say anything... a man said to me, please check out on the right... I was speechless... 7. The breakfast service staff was very good... but there was still a hygiene issue... the table was filled with plastic tissues... In a word... it was really bad...