Villa · Jilaideng Selected Oxygen Supply Hotel (Shangri-La Dukezong Ancient City ) Reviews

Response from Property: Dear guest, thank you for staying at Menghuizangqing Villa·Jileden Select Hotel. I am glad to see your recognition and sharing of the hotel. We are 5 minutes’ walk from the center of the ancient city of Dukezong🌟][✈️10 minutes by car from the airport✈️][🚄10 minutes by car from the high-speed rail station🚄][🚉8 minutes by car from the bus station🚉], and many delicacies and local customs are gathered near the hotel~ Since the opening of our hotel, we have been committed to providing a warm and comfortable accommodation environment and striving to meet the guests' Shangri-La travel needs. In November, the hotel added a number of value-added supporting facilities and services [👚Self-service laundry room in Building C👚][💞Medical oxygen supply machine💞][🌇Free ******* clothing photo-taking and check-in🌇][☕24-hour self-service tea and freshly ground coffee supply☕][❤️Worry-free check-in items: branded skin care products, makeup remover, face towel, etc.❤️] We can also provide you with food/route planning to make your travel worry-free. Wake up in the morning and start your wonderful Shangri-La trip in the ancient city with smoke from cooking fires.

Response from Property: Dear Guest,Thank you so much for taking the time to provide feedback on your stay at our hotel. We value every piece of feedback you give us, and we are deeply sorry to hear that you encountered some issues with your accommodation and breakfast experience.Regarding the lighting in the room, we will immediately work on improving the lighting fixtures to ensure all rooms have adequate light and provide a more comfortable accommodation environment for our guests.Concerning the breakfast, we sincerely apologize. We acknowledge that the quality and presentation of the breakfast did not meet our standards, nor did it meet your expectations. The small portion sizes and the cleanliness of the tables are areas that we need to improve immediately. We will enhance the cleaning efforts in the breakfast area to ensure the tables are clean and free of stains. At the same time, we will redesign the breakfast menu and portion sizes to meet the needs of our guests.Regarding the messiness in the breakfast area, we will strengthen the management and maintenance of the breakfast area by our staff to ensure that the food is neatly arranged and the environment is clean and tidy.Your feedback is extremely important to us, as it helps us identify areas that need improvement. We promise to take immediate action to address the issues you raised and ensure that all our guests enjoy high-quality service and a comfortable accommodation experience.Thank you again for your feedback, and we hope that you will give us the opportunity to let you experience our improved services in the future.Wishing you a happy life!

Response from Property: [🌇The landmark prayer wheel is visible in the hotel🌇] [💞******* clothes are provided for free to take photos and check in💞] [✨One of the few indoor free parking lots in Dukezong Ancient City✨] The sky is blue and waiting for misty rain, and I am waiting for you. Thank you for your recognition of our Menghuizangqingvilla·Gileadeng Selected Oxygen Hotel. We are very happy to bring you a wonderful experience during your trip to Shangri-La. Satisfaction is only the starting point, and surprise and emotion are our ultimate goals. Target. Being able to get together is fate. We will continue to pay attention to every detail, making every room more warm and emotional, and making every scene and object have stories and culture. This is the direction we have been working hard and improving. Looking forward to coming home again! Wish you a happy journey~

Response from Property: 【🌇The landmark prayer wheel can be seen in the hotel🌇】【💞Free ******* clothing photo taking💞】【✨One of the few free indoor parking lots in the ancient city of Dukezong✨】The sky is blue and waiting for the rain, and I am waiting for you. Thank you for your recognition of our Dream Back to Zangqing Villa·Jileden Selected Oxygen Supply Hotel. I am very happy to bring you a wonderful experience in your trip to Shangri-La. Satisfaction is only the starting point, and surprise and touching are our ultimate goal. Being able to get together is fate. We will continue to do every detail with care, make every room more warm and emotional, and make every scene and object have stories and culture. This is the direction we have been working hard and improving. Looking forward to going home again! I wish you a pleasant journey~

Response from Property: [💞The quality has been greatly upgraded, and the bathroom is equipped with a bathroom heater so that you can take a bath in winter without getting cold💞] Dear guests, hello! Thank you for staying at Menghuizangqingvilla·Gileadeng Selected Oxygen Hotel. Our growth is inseparable from your hand in hand. If there is any deficiencies in the service, please remind us. We value the evaluation given by our guests. Every We will read every review with our heart, treat it with our heart, and respond with our heart. We will try our best to do better. Everything is just to get your approval and love. Flowers are speechless, but they exude fragrance. Spring rain is speechless, but they are nourishing. Dadi, we are silent, just to satisfy you and create better products and services for our customers. This is also the direction we have been working hard. We look forward to meeting you again and witnessing our growth. I wish you a happy journey!

Response from Property: Dear guest: Hello! Thank you very much for choosing Menghuizangqingvilla·Gileiden Selected Oxygen Hotel and taking the time to give us a 4-point rating and praise. Your recognition makes us feel honored and motivates us to continue working hard to provide you with better and more considerate services. We noticed that you had a good impression of our hotel, but it was one step away from a perfect score. In order to allow you to feel more satisfaction and surprise in your future stay experience, we would like to introduce to you several unique advantages of our hotel: Coffee time: Our hotel has a warm and comfortable coffee area, serving a variety of Selection of coffee and refreshments. Whether it's the first cup of coffee when you wake up in the morning, or the leisure time in the afternoon, we are dedicated to providing you with the best coffee experience. ******* clothing experience: In order to allow you to experience ******* culture more deeply, we specially provide ******* clothing trying-on services. You can choose your favorite ******* clothes, feel the strong ******* customs, and leave unforgettable memories. Convenient parking lot: Our hotel has a spacious parking lot to facilitate your self-driving travel. Whether you are traveling for business or leisure, we will provide you with ample parking space to make your trip more worry-free. We always put guest satisfaction first and are committed to providing you with more perfect and considerate services. I hope that in the future, you can choose Menghuizangqingvilla·Gilaiden Selected Oxygen Hotel again and enjoy more advantages and special services we provide. Thank you again for your support and trust! We look forward to providing you with a five-point service experience in the near future. All staff of Menghuizangqingvilla·Gilaiden Selected Oxygen Supply Hotel

Response from Property: Hello dear guest! All the employees in the store were very happy to see your review content, but they were very confused when they saw your rating. The girl at the front desk scratched her head and didn’t even think about it😭 Maybe it’s something the hotel didn’t do well. I hope you can point out our shortcomings, and we will strive to do better. Our attentive service allows every guest to feel the warmth of home. We hope that Menghuizangqingvilla·Gileadeng Selected Oxygen Hotel will provide You bring more surprises and touches, and I look forward to meeting you again~

Response from Property: We are very sorry to hear that you had such an unpleasant experience during your stay at the hotel, and we offer you our sincerest apologies. In response to your feedback, we immediately conducted an internal review and are determined to take the following measures to make improvements: Improve service quality: We will retrain all employees, especially on service attitude and the ability to respond to guest needs, to ensure that each employee They can provide guests with high-quality services with enthusiasm and patience. Updating facilities and environment: In response to the old facilities and environmental hygiene issues you mentioned, we will launch a comprehensive renovation plan as soon as possible, including updating guest room facilities, improving hygiene standards, and optimizing the layout and decoration of public areas to provide a more comfortable , clean accommodation environment. Strengthen internal management: We fully understand the key role of management in providing services. Therefore, we will strengthen the training and supervision of management to ensure that they can handle guests' complaints and problems in a reasonable and fair manner to avoid similar situations from happening again. Once again, we deeply apologize and thank you for your feedback. We know that it will take time and effort to regain your trust, but we promise to continue to work hard to improve our service quality and accommodation environment. If you are willing to give us a chance to make amends, we will do our best to provide you with a pleasant stay. At the same time, we also expect other guests to continue to supervise our work and jointly push us forward.

Response from Property: Thank you very much for your feedback. We are deeply sorry for the environmental hygiene issues and poor service attitude at the front desk you encountered during your stay. Regarding environmental hygiene, we have launched a comprehensive inspection and cleaning program to ensure that all guest rooms and public areas meet high standards of hygiene. We know that environmental hygiene is one of the important factors for guests to choose accommodation, and we will spare no effort to improve the service quality in this aspect. Regarding the service attitude at the front desk, we deeply regret and admit that this is a service error on our part. The front desk is the face of the hotel, and their attitude directly affects the guests' first impression of the hotel. We have dealt with the front desk staff involved seriously and will strengthen service awareness training for all employees, especially on how to handle guests' needs and complaints in a positive, patient and professional manner. We promise that every guest in the future will receive more thoughtful and enthusiastic services. Regarding the room change issue you mentioned, we acknowledge that the attitude and manner of the front desk staff when handling your needs was inappropriate. We have re-examined the relevant policies and clearly stipulated how to flexibly and reasonably handle issues such as room changes when guests have reasonable needs. We will ensure that similar situations do not happen again, so that every guest can feel our sincerity and care during their stay. Once again, we sincerely apologize and thank you for your valuable feedback. We will take this opportunity to continuously improve our service quality and accommodation environment, hoping to win your trust and satisfaction. If you are willing to choose our hotel again, we will do our best to provide you with better service and experience. At the same time, we also hope that other guests can continue to supervise our work and jointly push us forward.