To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.4
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All reviews(116)
Positive reviews(109)
Reviews with photos/video(46)
Awesome rooms(38)
Classy environment(14)
Delicious breakfast(11)
Convenient location(9)
Great location(6)
Friendly front desk staff(4)
Well designed(2)
Easy to call taxis(2)
Negative reviews(6)
Guest User
Budget Double Bed Room With Oxygen Supply, Floor Heating And Hydrothermal Mattress
Stayed in Jan 2024
Family
4 review
3.7/5
Posted on Feb 18, 2024
Very near the main road, and few minutes' walk to the old town, shops and eateries. Very convenient. Room was cozy, clean and with good heating. Very friendly staff.
Response from Property: Dear guest, hello! Thank you very much for writing us a review in your busy schedule. It is our aim to make every guest feel comfortable and satisfied. We will work hard to do better in the future! Welcome to stay in our hotel again! I wish you a pleasant journey! Zhaxi Delek!
Jennifer
Street-View Oxygen-Enriched Family Suite With Wall Heating, Oxygen Supply, And Hydrothermal Mattress
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 4, 2023
Two male owners very sweet and laid back. Perfect adjoining room for family of 4, with the most comfortable beds I’ve slept in since I can remember. Heated walls and beds, beautiful old and not ostentatious place with easy access to all of beautiful old town.
Response from Property: Dear guest, hello! Thank you very much for writing us a review in your busy schedule. It is our aim to make every guest feel comfortable and satisfied. We will work hard to do better in the future! Welcome to stay in our hotel again! I wish you a pleasant journey! Zhaxi Delek!
Benedikt
Courtyard Oxygen-Enriched Triple Bed Room With Oxygen Supply, Floor Heating, And Hydrothermal Mattress
Stayed in Mar 2023
Travel with friends
15 review
4.2/5
Very Good
Posted on Mar 30, 2023
The place is located at the border of the ancient city. Therefore it’s easy to reach all places by feet or taxi and plenty of restaurants are around. Even by minus degrees you will not feel cold in the rooms and the shower water is close to steam… - breakfast was included and is a simplified Chinese breakfast. Coffee is basically not available. Cleaning could be better especially in bathroom. The place is led by young couples and they are helpful for any organization needed, even though just with translation. Overall it’s a good option in Shangri-La for which you should not plan more than one day & night visit.
Response from Property: Dear distinguished guest! Thank you for choosing Tree Space and your kindness! Thank you very much for sharing your stay experience. We will definitely make improvements to any shortcomings! I wish you a happy life, Zhaxi Delek!
Guest User
Courtyard Oxygen-Enriched Family Room With Floor Heating, Oxygen Supply, And Hydrothermal Mattress
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
great support
Lucas en China
Budget Double Bed Room With Oxygen Supply, Floor Heating And Hydrothermal Mattress
Stayed in Oct 2021
Couples
20 review
4.0/5
Very Good
Posted on Oct 11, 2021
The owner of the hotel is super kind and helpful, I totally recommend this hotel is excellent for the value.
Response from Property: Dear guests, thank you for your praise, your satisfaction is our biggest reward, looking forward to providing you with service again, I wish you a happy journey, zaxidler!
Guest User
Street-View Oxygen-Enriched Family Suite With Wall Heating, Oxygen Supply, And Hydrothermal Mattress
Stayed in Mar 2022
Family
6 review
2.7/5
Posted on Mar 25, 2022
The owner was nice and kind, but the room wasn’t cleaned and really cold! The dog was barking the whole night. So sorry to say, but I can’t recommend that hotel.
Response from Property: Distinguished guests! We are deeply sorry for not giving you a good check-in experience! Have a nice trip!
Guest User
Budget Double Bed Room With Oxygen Supply, Floor Heating And Hydrothermal Mattress
Stayed in Jan 2022
Solo travelers
6 review
4.5/5
Great
Posted on Feb 3, 2022
Nice little hotel. Owner very helpful. Offered New Year dinner to all guest. Won’t mind staying there again.
Response from Property: Dear guests: Thank you for choosing to stay in our tree space hotel, we are very honored to serve you! Hope to stay at our hotel again when you come to Shangri-La next time, I wish you a pleasant journey! Tashi Delek!
LShero93
Budget Double Bed Room With Oxygen Supply, Floor Heating And Hydrothermal Mattress
Stayed in Jan 2022
Couples
7 review
4.2/5
Very Good
Posted on Feb 2, 2022
Very nice place, the rooms are very cosy with underfloor heating and electric blankets! -- The owners are extremely helpful. Only problem was we came in January and the hot water was only available in the morning
Response from Property: Dear guest! Thank you very much for choosing to stay in Tree Space. Due to the complex and changeable climate in Shangri-La, the outdoor temperature plummeted to minus 10 degrees at night, and the water pipes were frozen, which caused some floors to be unable to supply water normally. Now we have solved the anti-freeze problem and can't give you a good one this time. We are very sorry for your stay experience! Welcome to Shangri-La next time and wish you a happy journey! Tashi Delek!
Van Den Bergh
Street-View Double Bed Room With Oxygen Supply, Wall Heating, And Hydrothermal Mattress
Stayed in Dec 2021
Travel with friends
19 review
4.5/5
Great
Posted on Jan 5, 2022
The service was great. When I arrived they gave me a free upgrade. They were also able to assist me with my travel arrangements between Shangri-La and Lijiang. Would recommend 100%.
Response from Property: Hello, distinguished guest! Thank you very much for choosing to stay in the tree space and giving a good review! Your satisfaction is our best affirmation and encouragement. We are committed to providing you with a cordial and thoughtful stay experience, and sincerely look forward to your visit again!
Guest User
Street-View Double Bed Room With Oxygen Supply, Wall Heating, And Hydrothermal Mattress
Stayed in Oct 2021
Solo travelers
22 review
4.7/5
Amazing
Posted on Oct 17, 2021
Great location, very helpful owner and amazing rooms, super clean and comfortable my only suggestion will be if they can improve a bit the breakfast
Response from Property: Dear guest, hello! Thank you for not forgetting us during your busy journey and taking the time to share your staying experience. We will improve our shortcomings! For your next visit, I can have a better experience and work hard. I wish you a pleasant journey and a happy family, Tashid!
RichH2811
Courtyard Oxygen-Enriched Double Bed Room With Floor Heating, Oxygen Supply, And Hydrothermal Mattress
Stayed in Oct 2021
Couples
5 review
5.0/5
Outstanding
Posted on Oct 16, 2021
The hotel experience from Tree Space was great from start to finish. The place was easy to find, right off the town road and it’s just a few moments walk on the same street as the hotel and you are right in the heart of the old town. Everything you might need is right around the hotel and the small BBQ place across is great!
The things that really stands out is the service of the staff. From the moment our car pulled up to the second we departed, we were very well looked after. On the first night my partner also felt a little unwell and the staff came up to our room, checked our oxygen unit was working, and gave her some local medicine which really helped out. This was late into the night and is just one of many ways the staff here go above and beyond the make your stay in Shangri La comfortable.
On our final night we had an early pick up but breakfast was arranged for us to take with us. Also great! The rooms are clean and comfortable, and everything has a crisp feel about it. Chic and modern but remaining within local culture, great hotel experience. Thanks for the great stay!
Ulrich
Snow Mountain Oxygen-Enriched Scenic View Room (with Distant View) With Floor Heating, Oxygen Supply, And Hydrothermal Mattress
Stayed in Oct 2021
Family
5 review
1.0/5
Posted on Oct 9, 2021
We were disappointed by seeing the reality of this hotel compared to the pictures. Not very clean. You cannot darken the rooms plus the stairway passes by your bed. We chooses to change hotel but the hotel was not willing to accept the cancellation. The manager rather chose to scream aggressively against us and our translator. At all it was a very unpleasant atmosphere. Also Trip.vom could not help us. We will never recommend this place.
Response from Property: You have been brainwashed by the tour guide. Your reaction is very unreal. When I checked in at 4 o'clock in the afternoon, the tour guide asked me for a rebate. I refused her. Any request that the tour guide arrives at the door at 9:00 p.m., when you come back, you say you want to check out. According to the regulations, you can refund the room. The hotel has been used by you. Use your brain more when you go out!
Guest User
Courtyard Oxygen-Enriched Family Room With Floor Heating, Oxygen Supply, And Hydrothermal Mattress
Stayed in Jan 2022
Travel with friends
26 review
5.0/5
Outstanding
Posted on Jan 30, 2022
Staff are amazing! They helped us with everything!!
Guest User
Budget Double Bed Room With Oxygen Supply, Floor Heating And Hydrothermal Mattress
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 24, 2024
The boss is welcoming, the room is nice, the location is good, the room facilities are very good, the hygiene is very clean, and the service is first-class. I like it. It is really good. I recommend it to friends who go to Shangri-La. You must come to Tree Space when you come.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for writing us a review in your busy schedule. It is our aim to make every guest feel comfortable and satisfied. We will work hard to do better in the future! Welcome to stay in our hotel again! I wish you a pleasant journey! Zhaxi Delek!
Ballchichi
Budget Double Bed Room With Oxygen Supply, Floor Heating And Hydrothermal Mattress
Stayed in Oct 2023
Couples
14 review
2.7/5
Posted on Jan 6, 2024
Due to a change in my itinerary, I arrived at Shangri-La early. I originally wanted to check into the reserved room in advance, but the hotel was very busy and was already fully booked. I found this room temporarily and the service was good. However, the room we stayed in looked down on the back alley and was not a clean one. However, the shower window and door in our room did not close tightly. After closing, there was still a 7 to 8 cm gap. I was worried about mice entering the room all night long. But putting this aside, its price/performance ratio is still acceptable.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for taking the time to write us a review. It is our aim to make every guest comfortable and satisfied. We will try to do better in the future! Welcome to stay in our hotel again! I wish you a pleasant journey! Tashi Delek!