Shenqu Hotel Reviews
Shenqu Hotel
Xiangbala Avenue, Shangri-La, Yunnan, 674400, ChinaView Hotel Details
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Shenqu Hotel Guest Reviews
4.1/5
73 review
Verified reviewsLocation4.1
Amenities4.0
Service4.2
Cleanliness4.1
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All reviews(73)
Positive reviews(63)
Reviews with photos/video(10)
Great location(15)
Friendly owner(14)
Convenient location(11)
Amenities were average(8)
Awesome stay(7)
Large rooms(6)
Great value for money(4)
Convenient parking(3)
Negative reviews(10)
OLGA_GH
Standard Queen Room
Stayed in Jul 2022
Business travelers
12 review
Outstanding
Posted on Aug 13, 2022
Nice clean hotel just in front of the Anciwnt town!
Response from Property: Nice clean hotel just in front of the Anciwnt town!
Guest User
Standard Double Room
Stayed in Sep 2024
Solo travelers
2 review
Very Good
Posted on Oct 7, 2024
The room is large, and the toiletries provided are disposable, but it feels like the floor has not been cleaned much and the carpet is not clean. The location is opposite the ancient city and the transportation is very convenient. The attitude of the front desk staff was also very good.
But during the day, I didn’t know whether it was the sound of the water pump or the machine. The sound was very noisy and vibrating, which was uncomfortable to listen to. The room will be a bit cold without air conditioning, but fortunately there is an electric blanket on the bed. The water flow and temperature of the shower head are very unstable. Sometimes the water flow is very small, and sometimes it is cold and sometimes hot, making bathing uncomfortable.
Original TextTranslated by Google
Response from Property: Thank you for your positive review. We will continue to work hard to give you a better stay experience.
Guranqi&
Cozy 2-bed Room
Stayed in Sep 2024
Travel with friends
20 review
Posted on Oct 12, 2024
It is completely different from the pictures on the Internet. The environment is poor, the kettle is broken, and the Internet is not available. The experience of moving in is not good at all. I do not recommend it.
Original TextTranslated by Google
Response from Property: Hello, after seeing your comments, the first thing we thought about was whether we failed to meet your requirements during the check-in process. However, we can now answer your questions. First of all, our photos are indeed different from reality. We took rough shots and did not retouch them. All real rooms will be better; secondly, we don’t know which corner of our hygiene was not handled well and left a bad impression on you. I am really sorry. , we will continue to strengthen; the kettles are put into the room for use only after they can be used normally. My dear, it should be that the power switch is not turned on. You can contact the front desk to get it for you next time. Our front desk is open 24 hours a day. As long as you need it, we are always there; of course, the room network is also normal; it should be that the main switch at the bedside is not turned on, or the wireless network is not plugged in. For these problems, you can call the front desk, and we will solve it. I would like to help you feel that you are welcome to visit our hotel next time. Remember to call the front desk if you have anything.
Liubangxing
Standard Double Room
Stayed in Aug 2024
Travel with friends
28 review
Outstanding
Posted on Sep 24, 2024
The boss's service attitude is very good and parking is free. Very close to the ancient city of Dukezong.
Original TextTranslated by Google
Response from Property: Thank you very much for your honest review. All our staff will continue to work hard to provide warm service to all hotel guests!
Guest User
Standard Queen Room
Stayed in Jul 2024
Solo travelers
6 review
Outstanding
Posted on Aug 17, 2024
After checking into the hotel, I was pleasantly surprised. The price/performance ratio is very good and the location is great. It is close to the East Gate and the transportation and life are very convenient. The room is very spacious. Although the facilities are a bit old, there is nothing wrong with it. Especially the mattress is of good quality and very comfortable to sleep on! The sanitary environment is clean and comfortable. The girl at the front desk has a strong sense of service and is very satisfied. Personal suggestion: Screen windows should be installed in the room to prevent flies and insects from entering the house after opening the window. At the same time, the quality of the canteen needs to be improved.
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Response from Property: Thank you for your support and suggestions. We will adopt your suggestions and let all departments continue to improve to provide you with better and more perfect services. Our kitchen here has been rectifying and we look forward to your next visit~
Guest User
Simple Triple Room
Stayed in Jul 2024
Family
5 review
Posted on Aug 13, 2024
The room was relatively old, the bedding was yellowed, and the toilet was broken. I called the front desk and said it would be taken care of immediately, but no one was there until check-out.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry that you are not satisfied. All the bed sheets and quilt covers in our hotel are changed every day. They are all clean bed sheets and quilt covers. Although we are strangers when we are away from home, if you find that there is something wrong with the bed sheets and quilt covers, you can fix it at that time. Just give us feedback and we will deal with it in time. These are what our hotel should do. Regarding the toilet problem, first of all, I'm sorry. We had something to do at home on the day of the project, and we didn't know what time we would be back that day. Then we have been helping you find a solution at the front desk. We didn't mean not to go or say we wouldn't handle it for you. The front desk was a bit busy that day. , can't leave. We have been thinking of ways to deal with your feedback. We are really sorry for giving you a bad check-in experience that day. If you come to check in next time, you can contact us in advance. We will arrange a room for you in every aspect. I'm really sorry this time, I hope you can understand
Guest User
Standard Double Room
Stayed in Jul 2024
Other
18 review
Great
Posted on Oct 6, 2024
The hotel has a good location and is very convenient for traveling. Breakfast was ok.
Original TextTranslated by Google
Response from Property: Thank you for your positive review. We will continue to work hard to give you a better stay experience.
gongchen1
Standard Double Room
Stayed in Jul 2024
Family
32 review
Outstanding
Posted on Aug 14, 2024
The room was large, the location was great, and the breakfast was good.
Original TextTranslated by Google
Response from Property: We are honored by your high evaluation and we will continue to work hard to do better
Guest User
Cozy 2-bed Room
Stayed in Aug 2024
Business travelers
11 review
Posted on Oct 3, 2024
Facilities: General
Hygiene: average
Environment: General
Original TextTranslated by Google
Response from Property: Sorry, I'm really sorry. So many guests are very satisfied with their stay. Maybe we haven't done a good enough job. However, we will take any negative review very seriously. We are sorry for bringing you a bad stay experience and we will actively improve it. , welcome your next visit
Anonymous User
Standard Double Room
Stayed in Jul 2023
Family
12 review
Posted on Aug 12, 2023
Spring bed + thin layer, should the hotel management ask themselves to sleep on how hard it is? ? Cleanliness is very poor, the carpet is full of small garbage. No tissue paper or disposable slippers. Advantages: There is a small parking lot right at the entrance of the ancient town.
Original TextTranslated by Google
Response from Property: I'm so sorry.
Guest User
Standard Queen Room
Stayed in Sep 2024
Other
3 review
Posted on Oct 6, 2024
Very close to attractions.
Original TextTranslated by Google
Response from Property: Thank you for your positive review. We will continue to work hard to give you a better stay experience.
Guest User
Standard Double Room
Stayed in Jul 2024
Couples
4 review
Outstanding
Posted on Aug 17, 2024
Very close to the ancient city.
Original TextTranslated by Google
Response from Property: Thank you for your support and recognition. We look forward to your next visit.
Guest User
Standard Double Room
Stayed in Jul 2024
Couples
3 review
Very Good
Posted on Aug 14, 2024
satisfy! Neat and tidy!
Original TextTranslated by Google
Response from Property: Thank you for your favorable review of our hotel. Your satisfaction is our greatest motivation and we look forward to your next visit!
Guest User
Standard Queen Room
Stayed in Jul 2023
Business travelers
3 review
Outstanding
Posted on Aug 27, 2023
The room facilities are a bit old, but everything else is fine
Original TextTranslated by Google
Response from Property: Thank you for your valuable opinion!
Anonymous User
Standard Double Room
Stayed in Jul 2023
Travel with friends
3 review
Posted on Aug 19, 2023
The location is OK and the environment is average!
Original TextTranslated by Google
Response from Property: It has been renovated and refurbished. Thank you!