Rachel
March 25, 2024
One elevator was broken and there is no internal access to the stairs from the lobby, so it was very inconvenient to get to our room, the wait was 15 mins for an elevator. The room smelled like mold and there was a strong draft coming in through the window making the room super cold. I was charged a bunch of restaurant charges, when I asked they said oh someone was using your room number, we fixed it. It’s concerning that just anyone can put your room number down!