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5 star

Crowne Plaza Shenzhen Futian
4.7/53529 Reviews

Crowne Plaza Shenzhen Futian

Shenzhen Convention & Exhibition Center Shenzhen|0.38km from Futian Railway Station
Excellent in many many ways with a big thank you Joyce Bao and Kayle (aka Xiao Bao and Xiao Li 小包 小李 ) who helped us with our luggage and sent us off. Besides being very clean and well located here are some other areas that were well done: 1. Take away breakfast available 2. Bell boy proactively looked for extra staff so we could check in quickly 3. Good infrastructure like: good plumbing (no weird smells) faucets, sinks, toilets are all brand name (kosher etc) 4. Pilates class by Kelly was professional 5. Pool was warm and lifeguard did try to ask smokers to move to the sides (as opposed to let them continue soaking) 6. Gym was new, well maintained and changing room bathroom had real paper toilet seat liners that worked, and bags for wet bathing suits. Hair dryers were new. 7. Room had large windows, charging ports at bedside, bathrobe and slippers were thick, fluffy and good quality. Toilet paper was thick 2 ply with good perforations. Borghese soap shampoo etc and mini mouthwash provided 8. Breakfast had good omelettes, and pastry/croissants were well made and buttery. They even had ice cream. Fresh squeezed cucumber, celery and carrot juice made in the spot with juicer. When I asked why they didn’t have anymore hash browns they looked into it. 9. App for Visitor to Shenzhen also provided good information. 10. Sheets, pillows, mattress and duvet were all good quality, fluffy and soft 11. Info available if you need to mail a parcel. 12. Staff are generally well trained and managed and seem to know what they are supposed to do, and can answer questions. They could be further trained in hospitality so they’re passionate about it so it’s more natural. 13. Despite rainstorm everything was dry, no leaks, no mold, no damp smell, hotel wasn’t run down. Areas are generally properly organised. 14. Management seem to supervise and train staff carefully. Only issue was that my minibar was missing drinks but it was sent up when I called about it. But overall a very excellent hotel. Here are some minor observations and some extra suggestions: 1. Pillow menu could be offered 2. Bubble bath could be made available upon request 3. More info about gym, massage place etc could be offered in room and in English (instead of in the Ctrip app). 4. Room could have creamer for coffee and tea 5. A paper bag or bag could be placed in room for extra use. 6. Checkout could have asked for suggestions 7. Check in could ask if takeaway breakfast would be needed. 8. Executive lounge had good cheese, but they could include some crackers or some salami also (salami available at breakfast). Self serve Tea bags should also be available not just coffee. But tea was available upon request. They also need dining cloth napkins and not just small paper napkins 9. Staff Name tags should specify the languages spoken by the staff member (English, Cantonese, Mandarin) 10. Shower stall in the gym needs a lip along the door or the floor so that the water does not go everywhere. Currently the shower floor isn’t slanted enough so the water doesn’t drain fast enough and gets everywhere.

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Top rated hotels in Shenzhen

Searching for hotels near Futian Railway Station? Compare room rates and reviews to find your ideal stay.
Futian Shangri-La Hotel
4.7/53388 Reviews
Shenzhen Convention & Exhibition Center
It is a very good hotel with the reception and all the staff, the rooms are very clean and comfortable, there are quality soaps and shampoos….a hotel in Shenzen where you can feel comfortable like at home
Crowne Plaza Shenzhen Futian
4.7/53529 Reviews
Shenzhen Convention & Exhibition Center
Excellent in many many ways with a big thank you Joyce Bao and Kayle (aka Xiao Bao and Xiao Li 小包 小李 ) who helped us with our luggage and sent us off. Besides being very clean and well located here are some other areas that were well done: 1. Take away breakfast available 2. Bell boy proactively looked for extra staff so we could check in quickly 3. Good infrastructure like: good plumbing (no weird smells) faucets, sinks, toilets are all brand name (kosher etc) 4. Pilates class by Kelly was professional 5. Pool was warm and lifeguard did try to ask smokers to move to the sides (as opposed to let them continue soaking) 6. Gym was new, well maintained and changing room bathroom had real paper toilet seat liners that worked, and bags for wet bathing suits. Hair dryers were new. 7. Room had large windows, charging ports at bedside, bathrobe and slippers were thick, fluffy and good quality. Toilet paper was thick 2 ply with good perforations. Borghese soap shampoo etc and mini mouthwash provided 8. Breakfast had good omelettes, and pastry/croissants were well made and buttery. They even had ice cream. Fresh squeezed cucumber, celery and carrot juice made in the spot with juicer. When I asked why they didn’t have anymore hash browns they looked into it. 9. App for Visitor to Shenzhen also provided good information. 10. Sheets, pillows, mattress and duvet were all good quality, fluffy and soft 11. Info available if you need to mail a parcel. 12. Staff are generally well trained and managed and seem to know what they are supposed to do, and can answer questions. They could be further trained in hospitality so they’re passionate about it so it’s more natural. 13. Despite rainstorm everything was dry, no leaks, no mold, no damp smell, hotel wasn’t run down. Areas are generally properly organised. 14. Management seem to supervise and train staff carefully. Only issue was that my minibar was missing drinks but it was sent up when I called about it. But overall a very excellent hotel. Here are some minor observations and some extra suggestions: 1. Pillow menu could be offered 2. Bubble bath could be made available upon request 3. More info about gym, massage place etc could be offered in room and in English (instead of in the Ctrip app). 4. Room could have creamer for coffee and tea 5. A paper bag or bag could be placed in room for extra use. 6. Checkout could have asked for suggestions 7. Check in could ask if takeaway breakfast would be needed. 8. Executive lounge had good cheese, but they could include some crackers or some salami also (salami available at breakfast). Self serve Tea bags should also be available not just coffee. But tea was available upon request. They also need dining cloth napkins and not just small paper napkins 9. Staff Name tags should specify the languages spoken by the staff member (English, Cantonese, Mandarin) 10. Shower stall in the gym needs a lip along the door or the floor so that the water does not go everywhere. Currently the shower floor isn’t slanted enough so the water doesn’t drain fast enough and gets everywhere.
Investment Building Hotel
4.4/5148 Reviews
Shenzhen Convention & Exhibition Center
Very helpful service despite only basic English communication. They even help me to install a WeChat app to book a ticket for the light show at the civic centre. That by the way is a must see! A very big luxury room including a bathroom with a rain shower. But the furniture and carpet are a little outdated and old. As well as two nearly dead cockroaches falling out of the aircon. In total it is still a good quality for the price because of the perfect location.
Sheraton Shenzhen Futian Hotel
4.8/57752 Reviews
Shenzhen Convention & Exhibition Center
Welcomed with someone opening the door. Very friendly staff and they could speak English which was lovely. The breakfast was amazing, with loads of variety from western to Chinese. Many options and a big variety. Location is good. Close to many malls and attractions. The hotel room was a lovely size and the bed was so comfortable.
Four Seasons Hotel Shenzhen
4.7/52801 Reviews
Shenzhen Convention & Exhibition Center
Having stayed at the Four Seasons in Shenzhen multiple times, I can confidently say that this hotel never fails to impress. Despite its longstanding presence in the area, it continues to be my top choice whenever I visit. The timeless elegance and consistent quality of service at this hotel make it a standout option in Shenzhen. From the moment I arrive, I am always greeted with warmth and professionalism, setting the tone for a delightful stay. The enduring charm and exceptional hospitality of the Four Seasons ensure that it remains my go-to destination in this area, offering a truly memorable experience each time.
H家深圳CBD會展中心店公寓(金田路分店)
4.7/50 Reviews
Shenzhen Convention & Exhibition Center
The room was clean and the shower gel was fragrant

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Local Travel Info

Highest PriceJPY 145,273
Lowest PriceJPY 866
Number of Reviews2,254,102
Number of Hotels23,055
Average Price (Weekdays)JPY 11,144
Average Price (Weekends)JPY 12,865