Hotels near Querbes Park Golf Course, Shreveport

Walls are thin! When a train goes by it sounds like there’s a drum line playing outside your window. The early morning trash trucks emptying the dumpsters were literally a rude awakening. I’m not sure what time the twangy country music stared playing on the boardwalk speakers, but we could clearly hear it from our room. We booked a suite specifically for the sofa bed option so our kiddo could be with us, but somewhat independent. There was no extra bedding for it in the room. When we called the front desk to have it sent up, we were told we’d have to come downstairs to get it ourselves. Not only was the room not prepared, there was no apology or any attempt to make it right from the hotel staff. I’m sure this seems petty, but my company lives and breathes customer service. This would’ve been an easy win for this hotel.

Upon checking in I found there were no double rooms left on the first floor and no elevator, my senior mother was stuck attempting the stairs for the duration of the trip....the front desk person's version of assisting was ”getting us a room close to the stairs so we could park by the stairs”. He proceeded to act as if I was going to leave because there wasn't a room. I could've gone nextdoor but I would have been out $120/night plus the $70 I had already paid. Very disappointed, when I booked I didn't have the option for an ADA double room. We were also not informed of checkout time nor breakfast options...it says they offer breakfast but there is no space for it as the whole reception area is just a big empty room. The beds are ok but very worn, sheets were stained with what appeared to be ink stains. Nothing was plugged in when we arrived in the room and there was no alarm clock or clock radio. Also there was an ironing board with no cover and no iron. The room was VERY dirty, made the mistake of walking barefoot in the room right after we arrived and my feet were black. Went to wash off only to discover there were no washcloths nor was there are bath mat. We had a regular towel and a hand towel. We had issues with the fridge as the only outlet available was the one that was controlled by the switch near the door. The outlet was wired with the constant on top and the switch controlled on the bottom....guess what if the fridge was plugged into the top nothing could be plugged in below. While trying to sort this out I made the HUGE mistake of moving the fridge, what I found was absolutely revolting, mixed in the grime, dirt, and lord knows what else was two plastic tampon applicators not in a wrapper. I can not say if they were used or not as that was something I was NOT getting near. The entire time in this room I felt disgusting and unclean. Even the shower was gross. The standard yellow orange La Quinta shower curtain was black across the bottom from the mold. For a hotel that has been ”renovated” and I use that term loosely this was terrible. I feel that this hotel is in a perpetual renovation and like other travelers have to access the owner....is it time to cut your losses?

Let me begin by saying we’re “Diamond” with Hilton. (Not bragging, just setting up my review.) At check in, we ask where the elevators are, and proceed to, what we thought, was our room. After repeatedly trying our key, we heard a voice say, “who is this?!” Turns out, they share the building with another Hilton property. Seems like the staff could’ve prevented this embarrassing incident. Secondly, we brought dinner to our room. Because we’re quite familiar with this hotel brand, we knew we’d have plates & silverware. Nope. Every, single piece was dirty in the dishwasher that nobody had run. Third, we thought we’d enjoy some pool & hot tub time. Well, the jacuzzi was out of order and, despite it being July in Louisiana, the pool was ice cold. Lastly, we bought a few things at the grocery store for the fridge. Every time we thought we’d closed said refrigerator, I’d walk by and it was ajar. Folks, these may not seem like much to y’all but, when you add it all up, it’s very disappointing. Hilton, you can do better than this.

We stayed overnight and thoroughly enjoyed our room. It was very large and luxurious. It even had a great view of Bossier City and nearby Shreveport. The room is extremely attractive and comfortable. We highly recommend it. We are not gamblers, but our local friends tell us that Margaritaville provides an excellent ****** experience.

Upon arrival when we went to room. Toilet was not clean. We did complain the next day and it was taken care of. Also daily cleaning as well as towels were not done. I was advised that we needed to notify them and I feel like for over 200.00 a night this should be a given Even though we did notify them the next day it was also not done. Stains on chairs and doesn't look like it is maintained. Bathrooms should have bars to hold onto while showering and shower surface did not have antifall on the bottom. Very dangerous for seniors. Power went out on our last night due to storms. No generators !! I understand that losing power is not their fault but I cant understand why they don't have generators. This is not what I expected from a Hilton !

Help our boss set it. Don't be too good, he is very satisfied. Really good, the price is also a flower. The whole is very clean. very good. The boss said that he will stay there next time.