Guest User
September 28, 2024
They don't check you in before 14:00 (this is not a complaint, this is a fact that may be useful to other guests who will be planning their trip).
I was waiting for a room from 10:30 to 14:00. You can leave your things in the lobby, they offer to spend time by the pool, which is nice, they treat you to a welcome drink, the staff is attentive and caring.
After a 10-hour drive from Thailand, I really wanted to take a hot shower.
Having checked into the room, I discovered that all the plumbing was broken. At the reception, they refused to change the room - a repairman came and fixed everything in 30 minutes. I asked him where the hot water was? We waited 20 minutes for someone to come and explain its absence. It turned out that there was no hot water in this room! They offered another room until tomorrow, and tomorrow they will check us into the main one.
In a temporary room with hot water it was 5+++. The chair is very dirty, with stains, with someone's hair.
The next day they offered to move to a family room on the 1st floor, hot water was temporarily lost, the furniture was clean.
There were no robes in any of the rooms, slippers were found in the 1st room.
For those who care - TV and phones do not work.
Breakfast is a small buffet + they cook eggs at will and soup of your choice. (Khmer cuisine). For me, everything was delicious, I think this is a good introduction to the local cuisine.
The staff is extremely friendly, the hall is very beautiful, the pool is pleasant, but the condition of the rooms spoils everything.
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