My wife and I are on a road trip from New York. We had booked a 'suite' four days in advance of our anticipated arrival in Sierra Vista, and reserved the room for four nights. This so-called 'suite' as advertised and as shown on our receipt was to contain, among other things, a kitchen, and a table with three chairs. After driving more than 2,500 miles over five days we were looking forward to relaxing and recouping for a short week. Check in time was 3:00 pm, and that was the time we arrived at the Towneplace Suites by Marriott. The room was not ready and so we waited an additional 45 minutes with no explanation or apology. When we finally saw the room we were appalled. A kitchen sink, stove, and refrigerator were jammed into a corner of a very small room. There was no table as advertised, nor was there room to put a table, let alone three chairs. Did I mention the room was very small? Barely room for two people to move around. If one were to use the kitchen area for preparing a meal there would be no place to eat it. I am a proud veteran and 'support our troops', however the government has booked many rooms in many hotels in Sierra Vista for the military who I assume are here to help with 'border security'. When I was in the service I dined in mess halls with hundreds of other service personnel. At this point in my life I'd prefer to dine with my wife in a quieter atmosphere. Towneplace Suites had assigned us a room on the first floor between two rooms occupied by soldiers. Not all that serene. Fortunately we did not get to stay at Towneplace Suites by Marriott. When we pointed out to the befuddled desk clerk that our room was not what we had booked, and produced a written receipt documenting that, confusion ensued. After a long period of whispered phone conversation, there was 'nothing' they could do to make it right except offer a free bottle of water. It was quite late by this time but we were extremely lucky to be able to book a residential suite at the nearby Candlewood Suites, a lovely, spacious place which we highly recommend over Towneplace. We will never go to a Towneplace Suites by Marriott again. Do they even know what the word 'suite' means?
Outstanding
100 Reviews