Guest User
December 30, 2023
When I was sleeping soundly in the early hours of the morning, the hotel customer service came to the store to inform me that the breakfast coupon was wrong due to the problem of internal staff. The next morning, the incident was reported and the reaction was:
1. The service attitude and attitude towards handling things were very poor; there was a subjective judgment that the guests did not have the habit of going to bed early and that the guests might have the intention of being greedy for small profits.
2. There was a problem of poor internal management of the hotel and the internal staff of the hotel were suspected of shirking their respective responsibilities.
3. It seriously affected the sleep of the guests, and there was also a desire to dispute this incident with the guests.
I personally had a very bad experience of this stay.
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