Singapore Hotels with Airport pickup service

This year I compared two properties for my business trip then I chose the right one. At first, it's because of the location and budget, second is the water filter and the hotel's decoration. Daily Minibar benefits are the best. On the arrival date, we checked in with the Front Manager ”Shawn” which was a super service mind but not only him, the lady who works at the concierge was also super friendly and other staff too. For me, I'm satisfied during my stay. And give the plus score for the Minibar, which is less sugar so I took it all to the event as I need the energy... The breakfast is not too much variety but it's enough.

I want to sincerely thank Ping Ping at Marina Bay Sands for making our anniversary truly special. Her warm and attentive service during check-in set the tone for a memorable stay. She went above and beyond by providing detailed directions to Chijmes and other attractions, which made our experience even better. Thanks to her, we were able to enjoy our anniversary without any worries. Ping Ping’s exceptional service is a big reason why our stay was so wonderful!

This is my 2nd stay here, for my birthday this year! Always loved how the location is convenient and it has everything I need for a simple but satisfying stay. Everything was great, I got upgraded to the 24th Floor 🥹🥹! Only slight downside was that the door had to be pushed really, REALLY hard to close / open it (it won't close properly). Not a huge nuisance but I do have to use my whole body weight to close the door lol. And there were dust bunnies in the gaps where the door lock (the black latch) is. I had to wipe that down myself. Besides these, the stay was comfy and great! Thank you once again! :)

The receptionist made me uncomfortable when I checked in at the Hotel. He asked me whether I wanted to add on pay for breakfast. I said I had booked including breakfast. Then He repeatedly looked at his monitor and told me that the hotel room I had booked did not include breakfast. I told him again that I was sure I had booked including breakfast for two person. I often asked him if he was sure, and he kept answered, ”Yes, it is without breakfast. He did seriously looking into the monitor” Since I believed I was booking with breakfast, I took out my phone from my bag then I checked my reservation. I showed him my booking details from my phone. Surprisingly, he only need few seconds to checked my phone like short glitch from far away, then he looked back at his monitor. But this time, he said, “Oh yes, with breakfast,” without bothering to say the simple word of “sorry” to fix the inconvenience situation from previous wrong information that he had told me so many times at front of reception counter. Does he do the same thing with other guests? from other countries? Or he feel okay doing that if the guests are Singapore-local? Then what if the guest only follows what he said by paying for breakfast even though guest have booked the room with breakfast included? Hopefully, that is not a breakfast scam. I believe the ParkRoyal Hotel system perfectly fine and impossible showing the invalid reservation details information on their receptionist computer staff. ParkRoyal Collection group hotel staff can provide much better service than that The receptionist's name is Zach.

Booked a 1 night staycation at the hotel but booked the room wrongly without breakfast. Upon hearing this, the reception staff Wen immediately offered to upgrade my room and he helped to search for a high floor room, away from elevator as per my booking request. Really thankful for his wonderful service and kind gesture to make our day! The upgraded hotel room is spacious with sofa bed and bathtub. Did not try the breakfast but my girl enjoyed her swim at the pool in the morning. The only gripe is that water was leaking from the sink and had to place floor mat below it. The air-con is also not very cold. But other wise, the room, the location is perfect!

Is a birthday celebration for my little boy and Pan Pacific have made the effort to decorate the room with balloons and also gifted him a birthday cake. Very thankful towards the nice gesture. The kids enjoyed the pool and the free popcorn and candy floss. The staff are very nice and helpful too. One downside is the toilet and the furnishings looks old and rundown. The rest are all good.

“Wow! Wow! Wow!” That’s how i felt the moment i stepped into So Sofitel! Sooooo beautiful and romantic as if i was in Paris! Be it in the room, corridor or lobby…especially the room! Loved to see the beautiful ceiling the moment i opened my eyes! Loved the shower! Felt fasinated with the light above me. Pool was fantastic too with awesome scenary! Just next to the Lau Pa Sat, make it easy for us to choose our food. Had dinner in the hotel restaurant. Service was great. Food selection was not so good and the ambience of the restaurant could have been much better to match the hotel interior. Only flaws in the hotel is defintely to wash all the curtains, cushions, and sofa seats and to replace the fading words of the amenity box in the room.

As an Ascott group member, there are decent expectations of an Ascott experience in all the properties in which I had once stayed (Ascott, Somerset, Citadines). Citadines Rocher (recently opened in 2020) was one of my top choices in having a local staycation because of its location and price range. However, it was an overall disappointing experience, and here’s why: 1. No daily housekeeping service 2. Our bathroom door could not close. It was completely off the ledge. 3. Reception is busy all the time. Phone calls are often not answered 4. This hotel was most probably a designated hotel used for both Malaysian citizens who were unable to return home due to locked borders, as well as returning Singaporeans to serve their mandatory 14-day Stay-Home Notice (SHN). There were confirmed COVID-19 cases within my period of stay. We were notified by a letter from the management. The least the management could do was to provide a mask or sanitizers to guests. We also chanced upon 2 medical workers fully donned in PPE escorted a guest to the ambulance. Scary stuff. 5. We took our own trash out of the room since day 1 of check-in. It was not cleared even upon checking out. Dear Citadines Rocher, please review your services. I had absolute faith and would like to continue giving my support to Ascott despite this awful stay.

Very nice hotel with excellent services! Hotel and room are big..Staff services very good and they will fulfill the request you need (reasonable) compare to other hotel this really feel very enjoy and peaceful while staying here..I will be back! Dusit Thani Laguna! Thanks for the wonderful stay experience

The service is excellent and you can see the smile in the crew’s faces all the time, that can really boost the guests’ moods. In addition, the room is small but well laid out, all the facilities are provided in a sustainable way. On top of that, the cleanliness is remarkable, all the corners and space that are unobvious are as clean as the other parts. The breakfast is delicious and the categories are diverse. What’s more, the hotel provided a free cake for my birthday, that’s really a huge surprise and I’m extremely happy. Overall, if you would like to stay in Singapore, the Clan Hotel is definitely your best choice.