Hotels in Centrum, Sofia

The hotel has an excellent location, right in the city center, within walking distance of major attractions and business districts. The rooms are very spacious, considered very roomy by European standards, fully equipped, clean, and the beds are comfortable. The staff are very friendly, and overall I was very satisfied with my stay. It's a relatively high-value five-star hotel in Sofia, although the facilities are somewhat dated.

Having stayed in many 5 star hotels across the world, I had high hopes for the Sofia Balkan Palace, that unfortunately were only partially met. First let’s cover the good points! It feels historic without being old, and you feel like you’re really in Sofia. The best thing about the property is easily the location; it’s close to all the main tourist attractions, and there are good transport links right by the hotel, as well as access to some fantastic restaurants, coffee shops, and stores. The hotel rooms are modern and relatively clean, with the usual amenities. However, I was disappointed that housekeeping kept forgetting to replenish the complimentary daily water, as well as pay attention to the ‘Do Not Disturb’ light that I had selected for my room on a few days during my visit. I would say that one of the downsides is the customer service; although staff aren’t rude, I wouldn’t say they’re polite or overly helpful. The hotel has average soundproofing, and I was far too aware of the music outside, my neighbouring guests talking or listening to music in their rooms, as well as guests in the hallway (which is in part due to the layout of my room, which did not have an additional door between the bedroom and front door into the room). The noise outside does lessen and stop by about 11:00 PM, and sometimes by 10:00 PM (depending on the day). Overall, I’d still say it’s a good choice for your stay in Sofia. Especially if your priority is staying in a historical boutique hotel in a good location.

The hotel is a small hotel, a small hotel, a small hotel, a small hotel, a small hotel, a small hotel, a small hotel, a small hotel, a small hotel, a small hotel, a small hotel, a small hotel, a small hotel, a small hotel,

Hotel is good, service leaves much to be desired. We arrived at the hotel at 2 p.m. and asked on reception if the room is ready (normal check-in at 3 p.m.). The answer was that the room will be ready by check-in time (3 p.m.). We came to the reception at 3 p.m., our room was not ready. The reception lady asked ask to wait 10-15 min. We came to the reception at 15:30, the room was not ready. The lady apologised and asked us to wait 15-20 min maximum. We came at 16:10 - the room was not ready. On my question “when will it be ready?” I’ve got the answer “I don’t know”. I asked the lady to call to the floor responsible/cleaning supervisor and clarify. The answer was “ I already called them, they also don’t know”. I got angry as nobody could tell me when we can expect the room ready. After I applied to their manager, the key was provided to us in 5 min. The room was not so bad, but in the bathroom there was strong sewage smell that stayed in the room for the whole night.

Everything was good. Breakfast is in the cafe. İts not normal breakfast. You can choose and sandwixh or drinks or coffes. They give you a card. And you have limited.

It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.

It was a comfortable stay. I was able to leave my luggage both before check-in and after check-out without any issues. The hotel is very close to the metro and tram stops, making it easy to get around. If you enjoy walking, you can even walk to the city center and explore Sofia, although it is a bit of a long walk. It’s also very close to a shopping mall, which I think is a great advantage.

In general, the hotel is very good, close to Vitosha blvd and city center and clean, Standard Double Room is spacious enough The continental breakfast is sufficent but is served in the lobby and it is very weird, also it is overpriced to my opinion (15 Euro/person) Hot water in the rooms on the higher floors starts after several minutes of waiting after opening the handle of the faucet I would rate it as good 3 star hotel rather than 4

The hotel is located very near to the pedestrian street Vitosha and the city center- they are in a walking distance. The room was comfy and spatious, the mini bar is all payed you have no complimentary cofee, tea or water. The parking is payed as well, the hotel charged us 17 euro for 1 day on a public parking even thou it was a holiday -and you do not pay for parking on holidays. The breakfast was basic and very dry, everything was like it was cooked the day before. All in all ok for a one night sleep over.