3-Star Hotels in Solon

I will write a second review after my stay, but wanted to write a review right away (while I was thinking of it) about my experience with a Representative. I had an issue regarding my stay, and spoke with Sonya on the phone when I called to discuss it. She was kind, empathetic, caring, while still maintaining fantastic efficiency. She quickly did some research, and suggested several solutions. Again, I haven't even stayed yet, but she's making me feel so much better about my trip and the brand as a whole. I had a horrible booking experience with Traveluro, but Sonya was able to really help me feel a lot better. I appreciate her fantastic customer service.

The environment is very good, cost-effective, food is free, there are Chinese restaurants and KFC opposite

Although there are some tech issues with this place (resetting the room Chromecast would not get it to work and neither would the phone pairing/dishwasher is crazy loud/shower pressure adequate) the relaxed and comfortable atmosphere compensated sufficiently for this stay. Holly and the other staff make you feel like you're visiting with family (but not too close family) - like cousins - in a good way. So I felt welcome and the room and bed was comfortable, piling three of their marshmallow pillows enable me to get sufficient head support and the pool and gym are good enough for a short stay. Kitchen set-up is just enough to do the basics but has everything you need, the large fridge is great. The area set aside for dogs was well established and attended to, all the walks were regularly cleared of snow. As buffet breakfasts go I thought it was better than average at this point, with a small but well chosen selection that can cover all tastes and was not the usual dried out recycled buffet fare.

We had a 2-night stay booked. It was comfortable and very clean. The staff at the front desk was helpful and responsive to our request for some toiletries that were needed. The full breakfast that is served was delicious and Candy, the breakfast attendance staff was attentive and made us all feel very much at home. A great value for the price.