Sheraton Mallorca Arabella Golf Hotel

The service and facilities were really good. The room was a bit tired.

nice area, central location, nature

we spend four nights for hotel and golf at high rates. surprisingly for us but also for hotel staff real sociedad football club with fifty people were hosted and remaining guests were treated as second class guests with temporary breakfast facilities, no entrance service etc etc - something we never accept, nowhere at no time. sorry but this must never happen in a 5 star hotel at this rate.

This is a 2 star hotel, or at least, very far from a five star hotel. It stared already at check in. No other word for it than chaos. We were a group of 11 golfers, and when we arrived we were the only guests in reception. Still it took more than 1/2 hour to get everybody a room. Upon entering the room we realized they've put us in a double room. Not too keen on spending the night in the same bed, we asked for another room, or at least, change the bed(s) so to make it a twin. The person helping us with the bags promised to convey this to the hotel administration. Nothing happened, so in the evening we asked the same of the personell in the reception, and we were met with a shoulder shrug like it wasn't their problem. So no surprise nothing happened that night. Next day, a new request to reception, and . ..nothing happened. Spent the next 5 days in a double bed. It's not like we asked for much, the base was made up in two parts, so the only thing missing was two madrases to make it a twin room. Breakfast was a disappointment, worth 2 stars. Transport. The hotel offered free transport to the golf course, unfortunately it was rather unpleasant due to a very aggressive driving style. Not the best start on a day for golf in a fun and relaxing atmosphere. Taxi. Maybe not the hotels responsibility, but since the taxis on a couple of occasion turned up 1/2 hour late, one would expect some of the staff to show some initiative, like contacting the taxi company for an updated arrival time and maybe, ask us to wait inside with a drink rather than having us standing outside not knowing what was happening. In general, the hotel is understaffed and the staff lacks training to offer the service expected in a 5 star hotel.

Very nice stay, with comfortable and large room, although the interior is a bit dated, it doesn’t influence the overall comfort - only small minus was a constant “buzz” from the A/C. Breakfast was nice and lunch options was very good and varied - service level at breakfast and lunch was a bit hectic at times, even when it wasn’t that busy, but always friendly. Dinner at both restaurants were great, and we really enjoyed both the food, wine and very attentive service - actually so much, that we didn’t bother going out any of our 4 nights during our stay. Pool area was nice, clean and very spacious, with plenty of available sun loungers and umbrellas throughout the day - we also liked the online menu and ordering option. Additionally plus for the children’s pool with water slides and for the onsite golf course, making it easy to combine fun for all family members!