Sorocaba Hotels with Pools

I don't recommend that hotel to anyone. I travelled 42 hours to arrive in Brazil because we live in Australia, so we chose to book a room that they consider the best category to try to have a night of rest and try to get back after so many hours of flight, But for our surprise, the 'best' room was super noisy because the windows have no closure, and for the staff, this is not a problem for them because it is an external issue that does not depend on them, So I asked you to exchange our room for the noise, they offered me another super quite room and we are super grateful for it, but they didn't let me know that the value of the day was lower than the value we had paid to us, or I paid X I received Y and the difference of value someone put in the pocket. I spoke to the reception Luana, Gilberto, Marcos, Edvan and (he says supervisor needs much to get to the level of a real supervisor) CIA and the only alternative they gave me was to return R$175, Then, if you want to apologize for the event, you will only say that it is an external problem that has nothing to do with them. As someone represents a brand, you don't care what customers/hosts think or feel. People who are completely unprepared, without training and without a pint of respect for the guests. We are absolutely disappointed by the failure and treatment received. If you need a tip before you stay here, please don't stay here because if you need any help they will say that it's not their problem, it's something out of the world. Without counting on other problems such as breakfast we need time to describe what they call breakfast.

I stayed here with my husband for a few nights while visiting family in Brazil. The room was extremely affordable, which we were very happy with. But as usually is the case, you do get what you pay for. The room was as basic as basic gets - we were a little disappointed in the quality of the bed, sheets, pillows, towels, etc. But I guess we should have expected that. On the other hand, the hotel staff were all extremely helpful and friendly, the food at the restaurant was excellent, the bar tender was wonderful, and I used the gym which was above average. It's also a hop, skip, and a jump across the street to a great mall with plenty of food options. Overall, good for a short stay.

Eu não sou muito de reclamar, mas precisava compartilhar minha experiência que não foi nada satisfatória! A pia do banheiro entupida, o chuveiro não esquenta, ou seja, o banho só com água geladaa, toalhas regradas e um lençol bem ralo. A qualidade caiu muito. Espero que melhorem!