Tried to check in at desk but couldn't. Someone came out and went to a cupboard and spoke to us with their backs to us so we couldn't hear them. Pleasant enough chap, but a silly place to have their computer located. Got in to room Friday 4pm. Came downstairs to meet family. No one behind bar. All serving at a wedding. Had to keep looking for staff to buy a drink. So many people waiting. So very expensive too. Had dinner in the Brasserie about 20 of us. The staff were amazingly helpful, although not enough of them so very slow. Got up and couldn't get out of our room. Called 0 to call reception. No response. ( This was the case every time. ) Thank goodness there was not a fire, apparently the phone had been disconnected to reception. I had to call a friend who went to reception. Someone came to room, got someone else, maintenance called, they came and basically kicked the door in. We were told to go to breakfast, they would locate us elsewhere and keep an eye on stuff in room. Breakfast was delicious, plenty to eat. Hubby went back to room while I met another member of family. When I got back to room we had not yet been moved. Waited another 20 mins. Hubby went down. Moved to room on 2nd floor. Said they would help us down when leaving Sunday. We then had a mad rush to get ready as parents of groom and got to wedding at Tudor Barn with minutes to spare. Checking out and, of course, no one was answering the phone in reception. A cleaner helped us down with our stuff. Upon checking out we were told no phone was connected to reception. So dangerous to lead people into believing help is at other end of phone when, in reality, this couldn't have been further from the truth. So glad they wedding was not held there. The staff did their best and were apologetic. Certainly would not recommend at all.
Very Good
40 Reviews