Monkey Island Estate - Small Luxury Hotels of the World

Amazing property, beautiful estate, rooms are beautiful, clean and so comfortable. One of the best breakfasts I’ve seen and service is just flawless. We had a minor issue with room billing and team did their best to solve it and make sure we leave on a good note.

Great

My husband and I came as a special treat to celebrate our anniversary. The hotel and grounds are absolutely beautiful and it was a lovely touch to have prosecco and flower petals in the room on arrival. The room was spotlessly clean however and the lady that checked us in was really friendly and welcoming. There were a few things that were not right, particularly for such an expensive hotel. When we walked past the reception in the hotel area, we greeted the member of staff behind the desk and he didn't even look up to acknoweledge us. We paid extra to upgrade and we are pleased we did as the basic rooms are in the car park. Our room was very small, so much so that one side could not have a bedside table as it was so close to the desk. The blind in the room was broken, the reading lights above the bed didn't work and the shower completey flooded the bathroom as water leaked through the shower door. The air conditioning was also extremely loud so we just turned that off. These are not huge things and I just wanted to let the member of staff know when we checked out. He was very unfriendly and did not once apologise. He just said, "You should have told us earlier." I understand this but I explained that we were only staying for one night and arrived in the room late so there was no point moving. I simply thought an apology would have been appreciated. We were not after any money back - just to inform them of the issues in the room. Overall, a beautiful hotel in beautiful surroundings. Just a few customer service issues that could be addressed easily.

Nice, clean, posh. Very enjoyable.

This was our second stay at Monkey Island, but unfortunately, it fell short of the high expectations set by our first visit. The experience started on a positive note, with a complimentary bottle of chilled Prosecco awaiting us in our room—a thoughtful gesture to celebrate our anniversary. However, the excitement soon faded as we realised the air conditioning in our room was faulty and only blowing out hot air with no way of turning it off making it impossible to cool the temperature below 25°C, which was far from ideal on a warm summer evening. We did let the front desk know but said there was nothing they could do other than offer as a fan. Breakfast was another letdown. When we arrived around 10 AM, no tables were set up, and most of the buffet trays were nearly empty. The food that remained was cold, and several guests, including us, had to request that the dishes be replenished. Typically, I wouldn't bring these issues to Tripadvisor, but when we provided feedback at check-out, it seemed to go unheard.

A short 1 night trip away the beautiful grounds of this hotel took our breathe away, we really felt we were in the middle of the countryside and the lovely river flowing around only added to this. Our room in the main section was a little small BUT modern, all recently refurbed with underfloor bathroom heating and a lovely comfortable bed and absolutely perfect for our short trip - any more than 3 nights and you'd probably run out of space. The staff were all so friendly and helpful, exceeded my expectations - would definitely visit again when in the area.

Just had the perfect stay at Monkey Island Estate! We were upgraded (twice!), and when they found out it was our silver wedding anniversary they surprised us with a complementary bottle of bubbly and pre-dinner cocktails. Just the most beautiful venue for a short romantic getaway. Celine looked after us wonderfully! Thank you!

Came in the weekday, this place had great ambience. Great selection of started and mains. Amazing fish and chips. The best I’ve had. Fresh. Great presentation. Special Thanks to Nadia, Elise and Daniel the chef. Awesome service. Will be back. Gary

Our entire stay was faultless, impeccable service throughout, absolutely idyllic setting, perfectly manicured grounds & beautiful bedrooms. The hotel is also in a superb location as a base to explore the surrounding area with Windsor just 10 minutes drive away. We will definitely be returning. Thank you to the superb team at Monkey Island.