Hotels near Premier Universal Marina and Boatyard, Southampton

This was my first time venturing out into the world after the pandemic and a coeliac diagnosis two years ago. The hotel was quite busy on the Friday when I checked in and only one lift was working, but that really was a small niggle. The lift was repaired by the time I returned to the hotel in the early evening. The restaurant was great when it came to catering to my gluten allergy. There were a few options, and the guy at the front of house went the extra mile to check if the fish was fried in the same oil as non-GF food. Unfortunately, that was the case, and I'd suggest that either provision is made for a separate fryer, or the GF designation is taken off that item on the menu. But there were other things I could have, so it wasn't really a problem. Breakfast was excellent. The lovely young lady at the front of house took my order and explained that the chef would prepare it in a GF-section of the kitchen, so I'd have a 15 minute wait. It really wasn't a problem and it was well worth the wait. Beautifully prepared, generous portion. Friendly service. The room was fine. I loved pulling back the curtains in the morning and seeing the massive cruise ships in port. Only quibble was the pillows, but I'm picky. Otherwise the room was nice and clean, and I appreciated the a/c. I would definitely stay here again.

This hotel is where I stay every time I come to Southampton. It has convenient transportation and is very close to the port. You can get there in just five minutes on foot. Facilities: Very new Hygiene: very clean Environment: Very comfortable Service: Excellent service, upgraded my room type for free

Lovely friendly staff on reception and at the bar. Lots of fresh tasty breakfast options. The only negative at breakfast was that the hot water machine must have been in need of a good descale as tea was quite scaly. The room was very clean, quiet and adequately equipped. Good aircon, showers and towels. Bed was a little hard though. Lifts can be busy so tricky and c yourself on a high floor (there are 12) The other guests seemed to be mainly pre or post cruise passengers from all over the world - some looked very jet lagged.

The clue to this hotel is in the name. We booked 3 rooms for two nights for the boatshow. To be honest it was basic but perfectly suited our needs. I've just recently stayed at the Waldorf Hotel in London and the Shower in my room was far superior to the one in the Waldorf. It was good value for money for the boatshow weekend £222 per foom for two nights. We had a few issues with room cards etc however Maddison the receptionist politely & efficiently sorted them out and is a credit to the hotel. We will definitely be stopping next year for the boatshow.

Front desk and restaurant service was poor. Had to ask for orange juice and a plate at breakfast. Room adequate. I ate dinner at next door Novotel. Price was low!

Best hotel in the area. Decent room and coffee, staffs are friendly too

Excellent facility and location but it would have been very nice to have telephone in the rooms to be able to make requests. The bathroom/shower room (for the club room as in my case) needs to have shower curtains or door to prevent the water coming out when taking your shower. Apart from that, excellent facilities and AMAZING Breakfast and dinner.

So homely and comfortable in all areas of the hotel. A real treasure which we intend to return to. All the staff were cheerful and helpful and the room was spacious. Hidden in the middle of the New Forest the immediate area was tranquil and offered an escape from everyday life.

The hotel looks bright and modern, with a decent car park. The many many signs all over the place about fines if you don’t register your vehicle make the parking and hotel entry somewhat intimidating. If they are concerned about parking. Why not just have a barrier with a token from reception to exit? Reception was friendly and we had a room on the ground floor with a lovely view of a ****y bank of earth through a rather small window. The room was clean, well appointed but the ceiling lighting was awfully dim. The bathroom was clean but we didn’t feel that entry/exit from the bath was very safe if you had limited mobility. Dinner in the restaurant was extremely disappointing. The space is modern and the kitchen is open, but the service, though very friendly was extremely and embarrassingly slow. This needs to attended to. The place was not at all busy. In the end we went to the bar to get a drink to fill in the waiting time. Someone on a neighbouring table waited ages for a beer which was served flat and had to wait a long long time for a replacement. Our tear and share bread was so over cooked, we struggled to cut it with a pizza wheel. The fish and chips were very tasty and well presented. The tagliatelle was over cooked and the sauce completely tasteless. The only flavour in the dish came from the nice garlic prawns added as an extra. We decided against deserts as we anticipated another very long wait. While we were there a neighbouring table was re-occupied but was not sanitised between guests. This could have been so much better! Breakfast was easier because it’s self serve, but it was busy and the few staff were unable to keep pace so tables took a long time to be cleared and longer to be cleaned. We had to get our own cutlery as this job was also slow. Breakfast selection and quality was quite acceptable. We were happy with the hotel but it was badly let down by the extremely slow dinner service.