Southfield Hotels with Pools

We were there for a quick holiday. Fast check in with very pleasant staff. Was given complimentary breakfast and coffee-I assume as an Elite Bonvoy member. Room was large , clean and great view from the 12th floor was beautiful. Easy to get everywhere from this location.

Carpet was wet room, roaches in the microwave and floor. Pillows very small one roll of tissue, Frigidaire was leaning, TV wasn't working. Did charge my room but that room didn't have the cable also the TV wasn't working properly. No ice bucket just ice bag. Elevator out had to take steps.

The room was super large and the facilities were very good. Two rooms were set up and the staff were very satisfied. The hotel was originally scheduled to have no room. This is recommended by Ctrip, very good.

The hotel is incredibly clean all over, but I have to give a shout out to two employees that impacted my stay. I witnessed Kim de-escalate a situation with a guest in such a professional manner that it should be applauded. After operating our company business out of their meeting room, I encountered a man willing to work the night shift. His name is Raymone, he had kind eyes and a level of hospitality that should be recognized. The rooms are of good size, the beds are comfortable, and the overall experience at this hotel should be acknowledged. Thank you guys. Keep up the good work.

The building it self is in great shape. The rooms are beautiful and well adorned. Thats where the positive stay ends. The staff is the opposite of friendly and welcoming. When checking in the front desk clerk (shawn?) was very short and rude to my co worker telling him he booked my room wrong and caused him unneeded work. The next day the same man started talking back to a lady that was staying in the hotel. She asked for a trash bag and than another because they are not servicing the rooms because of covid. All my other experience with the staff have been uninviting. Seem to be troubling them to look up from there phones. On my check in day I asked the front desk to address a concern in my room. My smoke detectors (2) have been ripped of the ceiling and covered in a trash bag. 4 days later and 2 times a day I have notified the front desk and been told someone is on there way to fix and no one has done so. My room smells both of cigarettes and ****. Nothing has been done. My last night of my stay the the smoked Alarm went off at 11pm probably because of the hase that fills the hallway from all the **** smoke billowing fromm the smoke free rooms.

I needed some additional information because I was in town for a wedding and needed help and support. The staff was so gracious to help me find a barber and help me understand other additional things like restaurants.

We stayed here last month while visiting family in the area. Normally we’d stay with them, but with Covid 19 we felt more comfortable staying in a large hotel chain which I’d been hearing had enhanced cleaning and sanitizing. When we pulled up, we noticed a sign on the exterior door to the lobby that stated something to the effect of “masks required in all common areas of the hotel. Any violations could result in eviction”. Good. This is what we were looking for. It went downhill from there. After checking in, we went up to our room. Elevator door opens and there stands a group of people, none of them wearing masks. Our room appeared clean enough. There was a bit of an odor which I attributed to the cleaning/sanitizing. When I went back out to the car there was another person standing in the lobby on the phone with no mask on and the guy at the desk wasn’t doing anything about it. So much for enforcement of the rules. The next day I showered and noticed very little shampoo in the provided shampoo tube. I think that the cleaning crew didn’t replace all of the toiletries from the last guest. Gross. I asked the front desk about it and they assured me more cleaning was going on but could not give me specifics. We also found trash (photos attached) from a previous guest in two spots in the room so the thorough cleaning is bunk. The cleaning crew were also standing around the hallways talking to each other (with guests walking by!) without masks on. Loud guests in the hallways until late at night as well. Overall just a terrible experience. Would not recommend or stay here again and I’ve had numerous great experiences with the Springhill Suites chain and Marriott properties in general.

Pros: -Friendly and knowledgeable staff -New facility, modern design and layout, new bedding, towels, everything. -Well lit, business neighbor, convenient access to M-10 Cons: -No way to turn AC/Heat fan to ”on”, bring your own noise maker -8 Pillows are 8 different levels of complete mush, bring your own pillow if you like firm.

Our well-appointed suites are designed to provide a friendly, warm, and homelike environment. All guest suites feature a kitchen with full sized refrigerator, microwave, stove top, dishwasher, private bathrooms, 55” flat panel HD televisions with streaming capabilities. Housekeeping services are provided Monday through Friday. Our hotel is staffed 24-hours, a day. We offer complimentary amenities such as hot breakfast in the morning, wireless and wired Internet access, a complimentary evening social featuring appetizers and soft drinks every Mon, Tue, and Wed. Our hotel also has a business center, fitness center, indoor heated pool, guest laundry room, and BBQ grills with an outdoor patio. Staybridge Suites Southfield is your home away from home; we pride ourselves in treating guests like members of our family. Near the Detroit Zoo, Twelve Oaks Mall, Downtown Detroit, MGM Casino, Motor City Casino and Greek Town Casino.