Jiuzhaigou Spa Hotels

"The hotel is right in the center of Pengfeng Village, very easy to find. The service is meticulous, the room is very clean, and the mattress is super comfortable. The breakfast is also clean, hygienic, and delicious. You can take a taxi or walk to the scenic spots, which offers good flexibility. The recommended restaurants are popular, affordable, and tasty – you won't regret ordering! We were on the first floor, and opening the window revealed beautiful flowers, which put us in a great mood."

"Facilities: They have a restaurant, gym, and laundry room, so the facilities are quite comprehensive. Cleanliness: The hotel is new, and the current cleanliness standards are pretty good. Environment: The hotel's environment is also quite nice. We had a courtyard room, which was a good experience. Service: The hotel offers shuttle service to attractions and calls ahead to confirm check-in times. The service is excellent."

"My overall stay was a mixed bag. While some staff members provided commendable service, there were serious privacy violations and significant safety and hygiene issues. I'd like to specifically commend Kari, Vincent, Emily, and Sophie. They were patient, responsive, and provided professional and attentive service, which greatly enhanced our trip. A special shout-out to Vincent; despite being a manager, he drove us around in the sightseeing buggy and even took us to a different location for a taxi, ensuring we got there comfortably. My service rating is solely for these staff members. However, some unacceptable problems arose: The breakfast hygiene was concerning; we found hair in the food. For a high-end hotel, such hygiene issues are inexcusable and raise serious food safety concerns. The privacy and security in the guest room were severely compromised. While someone was still in the room, a staff member knocked only once before immediately pushing the door open and looking directly towards the closet area. This was a grave infringement on guest privacy and a serious breach of security. When paying for a hotel room, guests are entitled to basic privacy. This incident was so severe it warranted calling the police. I felt a complete lack of security throughout my entire stay. The hotel's hardware and views are good, but the room management processes, breakfast hygiene, and staff entry protocols urgently need a complete overhaul. I would not recommend this hotel to travelers who prioritize privacy and hygiene. I hope the hotel takes this incident seriously, strengthens all-staff training, and prevents other guests from experiencing similar situations."