Daily Mandatory Destination Charge includes: $10 daily food and beverage credit for use in hotel rooftop bar; beach club access to Bagattelle and Vagalume; daily parking for one vehicle; bicycle rental, one per room.
Nestled in the heart of Hunab Lifestyle Center, Tulum's premier shopping and dining destination, our boutique retreat offers a seamless blend of modern comfort and local charm. Thoughtfully designed for flexibility, our accommodations allow guests to enjoy up to five connecting rooms, perfect for families or groups traveling together. Located near breathtaking cenotes and directly across from the lush Jaguar National Park, we're just 10 minutes from the vibrant city center, where local artisans showcase handmade treasures. Stunning Mayan ruins and pristine beaches await within five kilometers. Relax with jungle views from our two rooftop pools, energize in our fitness center, or indulge in a rejuvenating spa massage.
"The room was very small and had a rooftop view, but the view was only on the 4th floor, so it wasn't that good, and I could see the window next door, so I had to keep the blinds open every day. The pool is small, but the interior is very neat and pretty. The female staff was a little rude when I checked in.
Other staff are friendly"
Explore honest ratings and real traveler reviews to help you find the perfect stay.
9.2/10
Great
GGuest UserStunning rooms! The place is bang on the middle of the jungle, so there are bugs and frogs etc, just be aware of that.
Right next to a cenote! It’s on a motorway and you cannot really walk anywhere so you need a car or moped etc, as it is pretty far.
Theee is a small jacuzzis and a sauna, which they try to charge a prohibitively high price for…. Considering it is the only amenity the hotel has this should be free.
Bedsheets need an update. Have stains and rips.
I still think it is an amazing place to stay especially for the price!
GGuest UserWe were extremely impressed with Ana and Jose! What an incredible hotel! Clean and new facilities, perfect shower and bed, fast WiFi, and such kind and polite staff. We were on our honeymoon and were treated exceptionally well. Delicious breakfast!
GGuest UserWe had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,
RRonzoFamily of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation.
The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible.
The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic.
Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea.
We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out.
Would return for sure.
GGuest UserThe hotel is pretty and clean, I can tell it’s newly opened. But the staffs definitely needed more training. The pool is pretty small, you can’t really swim in there. The jacuzzi was out of service, they don’t provide towel at the pool, even if you asked, they said they were going to get it but they never came back. Service is poor I would say.
BBeta0415Excellent room and surroundings. The balcony is spacious and directly facing a sunset. There are two restraunts and two public pools for amenities. Great staff, great food, great facility. The hotel is bigger than it looks. Good price overall, though the beech might be a little far for people who didnt rent bikes/cars.
VVugarWhen i made reservations trip.com charged while reservation.
When i checked in they asked for credit card deposit and they blocked approximately 600 usd .After hours again they charged full payment which i was paid to Trip.com already .when i called them they told me they did the recieved payment from trip.com.
So after some hour they called said sorry we did wrong while you check out we will return money.
It is about 1 week i am still waiting money to be returned to my credit card which was charged without my permission.By the way they wasn’t blocked anount they just charged 3700$ .About the rooms i never suggested bungoliw tents.insects everywhere ….
GGuest UserIt is right next to tulum ruins (10 min walk). This is within the national parc region and very calm. If you are looking for a party place, It is not the best location. But, Peace seekers and travellers who just want to enjoy beautiful tulum beach; This is PERFECT.
The staff and hospitality is amazing.
SSongxiangruiruiMy favorite hotel!
I also held my wedding here
The hotel is beautiful, and there are two museums that are also beautiful in the same style.
If you also like the original ecology, don’t hesitate to order directly
The scenery is incomparably beautiful, be sure to choose a sea view room
This is a hotel you must visit in your life!
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What is the average room rate at Spa hotel in Tulum?
The average price for hotels in Spa in Tulum is IDR 6,845,106 on weekdays and IDR 7,046,422 on weekends (Friday to Saturday).