Carmel-by-the-Sea Spa Hotels

The location was good assuming you had a car but do not rely on public transport. The hotel--motel was clean and well decorated and pool area well kept. The problems started with reception who were not very well informed. Could not give information on bus services and even gave wrong location for the bus stop. Before leaving I wanted to check in to two airlines. One receptionist said no problem but when I went to do it on the day another receptionist said it was against hotels privacy policy??? I then had to find a business centre and pay $40 to do ckeck in. Food / Bar was adequate but not available Sat--Mon. We were there for a week and on two days were advised there would be no room service. On a third day we had to request fresh towels as the room had been missed. I do not think the bed linen was changed during our whole stay. The biggest issue I had was with the finance department. ON settling the final account I decided to pay fully in cash and not use the debit card they had taken on arrival. On return home I found two debits on my card one for £270 which had no relation to any services. The second for £493 which was for the total bill paid for in cash. after telephone calls not responded to and four e-mails I eventually got the accountant to credit the money back a month later. still awaiting a call from Mary the manager to explain why they had taken money from my account without athorisation

The environment, location, facilities, including the front desk service are very good, especially the environment, but today's dinner experience is really disappointing. First of all, after we ordered the meal, the first pre-feast was quite fast, but we did not prepare a plate for us. We beckoned to send it over after we called, and there was no such normal restaurant error of due apology, and secondly, after serving the pre-order, we waited for nearly 30 minutes. No dish came up, no one explained, the restaurant manager skipped us several times on the tour, there were not many people in the restaurant at that time, (there were two of us who were Asian faces) was not a peak meal time, waiting for us to call a waiter over, The waiter (the Indian woman) said very bluntly, I think they're doing, and then left. Too angry, when we went to the front desk to complain, their manager appeared in front of us like a wind (before turning a blind eye to us in the restaurant), and apologized and said that the meal was delivered to the room. Exemption from dinner costs). Apologizing for the apology, the attitude is not sincere at all, the inferior service attitude of the evening restaurant directly lowers the level of Hyatt, this kind of restaurant (hotel) that sees people ordering, directly pulls black. [Weak] [weak] [weak]. (Breakfast service was good, we asked and learned that dinner was not the same team).

位置絕對好，可惜我玩了17miles在那邊耽擱的太久，到酒店已經晚上九點多了，很遺憾，其實酒店風景更棒。下次多留點時間不要太倉促。

The breakfast included is a small basket placed by the waiter in the door of each room after getting up in the morning. There is a box of milk, a bread, a chocolate and a banana. It’s all cold and not tasty

The ambience and comfort of this lodge cannot be beat! The staff is very friendly and helpful. My friend and I came for our high school reunion and loved how convenient the location was and that we rarely used the car. We were on the first floor and without a view but we enjoyed a lovely private patio along with a fireplace in our room and delicious breakfasts (lots of variety) delivered to our door by 8:00 AM daily. Also there was wine (lots of selection) and cheese/fresh fruit available every evening. There is a beautiful private patio with a hot tub and fire pits and the staff invites guests to take their wine and cheese out there or to their room. The room was comfortable, very clean and well appointed. I'm looking forward to coming back with my husband. I would highly reccomend Horizon Inn!