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Latest Hotels Reviews for Sparta

Mystras Grand Palace Resort & Spa
4.7/569 Reviews
i have never written a single review. but i had to write this one. this hotel caters to conventions and one night visits. of which we were one. already our expectations were quite low. rambling, tired property with DARK rooms making us forget we were in sunny Greece. our daughter got food poisoning from a pork entee (eaten only by her) our one night there--we were fine. she spent the entire evening in the bathroom from midnight on vomiting hourly. we were forced to cancel our trip to Olympia and return to athens as she was barely able to keep water down. i went to the front desk to register our experience and our situation. the food and beverage director was summoned and i told him of our experience and asked to be credited for our stay. this is would be a common request in luxury hotels in the US certainly (which mystras purports to be) and credit would be given immediately in most circumstances. BUT the director gave me a lengthy mansplaining of how severely he was regulated by the EU, the compliance forced upon his kitchen for cleanliness and the frequent inspections and how it would be practically an act of god for there to be someone who got sick from the food as a result. he mansplained further that other than my daughter no one of the very few guests at dinner that evening got sick. so surely it was a malady she brought to the hotel. it most certainly was not. seeing that there was no graciousness to be expected from him, I asked for a credit for our food and received EUR 18.60 for the entree. As it happened we went next to a real five star resort on the adriatic south of Athens who had a Dr. on staff and immediately gave an anti-nausea injection. he told us that if she did not improve we would need to go to the hospital for intravenous rehydration! i then subsequently told our private tour provider of this incident and asked him to use his best efforts to secure a refund for the stay. he was told the same thing we were. EU regulations, inspections etc.

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