Home2 Suites by Hilton Houston Stafford

DO NOT RECOMMEND THIS HOTEL!!! - Breakfast was OK - Our toilet clogged and they didn’t have Maintenance present. They claimed they could arrive in 20 minutes, so instead of waiting, my husband ended up fixing it. Last night, around 12AM, I got the OK from the Night Shift Clerk that we’d be able to check out at 1PM. If I wanted to then request for a later check out, I would have to call and speak to the Day Shift Clerk to ask. I called around 10:15am and asked how late we were able to check out. The lady immediately and in a ghetto tone, said “11am - the GM said ain’t nobody can check out past 11am. They got it written down on a note right chea, POINT. BLANK. PERDIODT!” First of all- “Frankie” didn’t even acknowledge my confirmation # to read notes, that I’m a Silver Hilton Rewards Member, and if I didn’t call, we would’ve never known that check out was at 11am. I expressed frustration on how that was unfair to be given only a short amount of time to pack. She had zero remorse. She then kept calling and showed up to our door when we had checked out. We will not be giving this location our business again and will be sure to provide this feedback on every platform!

I dont post reviews often, but this hotel deserved one. The location was quiet. Never had an issue with road noise or anything like that. The room was clean and it was the first time I had housekeeping come in daily since covid which was nice. The staff was very friendly. One person that stood out to me was the lady serving breakfast. She went around topping off your coffee which I have never had happen at a hotel. I would definitely recommend staying here if you are in the area. I do hate you only get half the Hilton points since it is a Home2 Suites, but I know that is out of the control of the hotel.

I had a very good stay at the Home2Suites as I always do. The manager and staff and friendly, courteous and knowledgeable, and always willing to go that extra to provide the best service that they can. The rooms are always clean and bright with appliances in good condition and working well. I have been able to get to breakfast in the mornings and there is usually enough time for me to get something to eat unless I oversleep, which I have done because I do not like wake up calls - this is my personal preference. I have insomnia and it is hard for me to sleep away from home so I do not like to wake up until I wake up and Home2Suites affords me that excess. I would like to see some sort of bacon or sausage option available at breakfast in addition to all of the current breakfast options. Carnivores need love too.

Excellent rooms and service. We chose this hotel because it has electric vehicle chargers, had free breakfast, is about 20 minutes from downtown, and 5 minutes from great restaurants. Check in- We stayed for 2 nights. Check in was smooth and friendly. Clean spacious room - It was our first time in a home2 suites. We were impressed by the kitchenette area that included a large sink, big fridge+freezer, ceramic dishes and mugs, glassware, silverware, dishwasher, microwave and toaster. There was also a sticker that said a hot plate could be provided if requested. The water pressure in the shower was good. The living room area had a sofa, ottoman, and large desk. It would make a great workspace. Quiet- We had an excellent nights sleep. The area was quiet. There was a dog next door that we could hear when walking in the hallway. However we never heard the barking or any other guests while we were in our own room. So no thin walls there. TL;DR- excellent and plan on staying again

On January 24th I had a reaver nation with home 2 suite Stanford Tx. I called when I arrived to the airport asking if they allowed early check ins they said no there is no a viable rooms. Then I went after the check in time which is 3.pm They asked me to come back in an hour as they could not check me in since my room is not ready at 3:15Pm so I did come back after an hour and when I walked in she told me they can’t have the room ready for me since it need to be deep cleaned and they won’t have a room for me. Even thought I booked and paid in full a week before through chase travel. No alternative option was given. And when asked to speak to a manager she refused and said no manger is available. Then when I got frustrated and asked for my money she started to say I have to leave the property and called 911 right away on me and then yelling started to happen from both Sid’s and she started to say racial words, yet after she hunted up with the police she called “her people” to come and show me what is going to happen to be because I missed with the wrong person and she will have my finger broken. Of course that low life could not do sh*t and when her people got there the cops were already there so she started to claim that she told me they are over booked and it is the third party fault and she will refund my money of course my money was not refunded. And of course not even a manger called to see what happen or what was the situation, I guess at the Hilton they solve customer issues by calling “there people” and making sure they will break fingers :) Such a way of treating customer but that is what happen when u hire unprofessional something I did not expect from. A Hilton hotel. I thought they are a respected company but unfortunately they proved me wrong..