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近機場，設施齊全，汽車旅館

The receptionist is always hiding in the room. When we arrived we had to wait for at least five minutes before she showed up with foods in her mouth. The welcome container with water has no water but full with ice. It’s a decoration: each time we passed by the water was always used up but ice. Clean room but the vent has a slight smell of smoke in the bathroom. It made me wonder if the towels had smoke smells for a few times.

The hotel's service consciousness was too poor. I waited for a long time at midnight and there was no one at the front desk. The refrigerator in the room is so loud that it doesn't rest well

*** Happen to Ed! This hotel has gone to sh!* to the point were we had to contact lawyers for advance on how to move forward. Corporate/customer relations has not been vary helpful, tho we do have more than one complaints in. So let’s begin… I personally stayed at this location before it was an ESA and was a long term resident throughout the hotel switch and after. When it switch to ESA the manager Edward was amazing! Other guest including myself loved him. I end up moving and my family still stays at this location. ( my mom, & sister) separately. There is now a new manager. “JB”. Who has hired new staff and him along with his new staff has been extremely unprofessional, rude, stank & sh*!y to my family who stays here along with other guest & staff who was hired before he got here. Example 1- one of the managers walked into my sisters room without knocking or calling because DOWNSTAIRS ROOM SMELLED LIKE SMOKE. While her kids were in there sleeping. (You don’t let urself into a guest room like that) then gave her a hard time and blaming her for a separate room smelling Smokey. 2- a guy who stays a door down from my moms room called her a N!**$er and was yelling and screaming at the cleaning lady saying racial Slurs. When mention to front desk. They called the manager “JB” who did nothing about it. So this ****** person is still in the building living a few doors from my mom. 3- there was a mouse in my moms room and front desk was called. Manger was there and refused to give my mom traps for her room or offer a solution for her. Instead he gave her attitude she had to wait tell the following day to receive them. 4- one of the ladies that work at night has been harassing my brother and being rude to my family. She has some hate towards everyone and is not professional. She told my sister she could not get keys fixed to get back in her room after dark (when she is working) even though they stop working on her. How can you regulate when someone needs their keys fixed to get back in their room? She also calls my mom room late at night to complain about things she has no attorney over. 5- one of the other staff who has been hired by the manager has been extremely rude to all of us. He rolls his eyes, talking inappropriate, smacks his lips, and gives major attitudes and he is not only doing this to us adults he has done it to the kids as well. That is vary inappropriate. 6- my mom has been leaving complaints but it appears to go to property manager “JB” who closes complaints and not deals with them. So his upper management dose not sees these complaints and our complaints are not being resolved. Within all this mess, him along with staff have decided to show they don’t like my family and is rude as f*%!k The list goes on…. My family is here due to an domestic issue and a company has been reaching out to this hotel but the manger is none responsive to the company. This is crazy experience and there are other issues that I did no

My wife and I were so pleasantly surprised by our stay at the Comfort Suites Dulles Airport hotel. The room was clean and spacious and very quiet, the facilities were very complete, the bed was very comfortable, the free breakfast had quite an abundant variety of choices and all the food was clean and hygenic and well-presented, and the staff was very friendly and helpful. The complementary airport shuttle service was punctual with helpful drivers. We definitely plan to stay there again when we need to spend a night in that part of the DC area.