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9.4/10
Amazing
GGuest Userthey switched my friend and I from 2queen beds to a king bed with a sofa without asking due to them being over booked and said they figured I can be switched since I’m only staying one night and booked through a third party app. Never felt so disrespect in my life.. like I didn’t matter. So my friend slept on the couch… which is not cool..
JJudymorningLobby and room look amazing. Elevators fast and don’t have to wait too long. The staff are friendly but we asked for laundry bags but waited for so long at least 40 minutes. Breakfast area is good and food was ok. But not that many options to eat. Location is great! So close to downtown. Parking fee I think is 39-40? It was ok but still don’t get it why we need to pay for parking fee when you stay in the hotel( but I guess most of hotels are like that) I wish they had paper slippers in the room.
GGuest User.The hotel left a mixed impression. Despite the excellent reviews and not being the cheapest option, we were overall disappointed.
Starting with the positives:
A very convenient location in a pleasant, green, and quiet neighborhood not far from downtown. There are plenty of great cafés, small shops, restaurants, and wine bars nearby.
Polite and friendly staff at the front desk.
Interesting room design.
Spacious parking available for hotel guests.
Large rooms.
Now the downsides:
Thin walls and creaky floors made it very difficult to sleep. The soundproofing is basically nonexistent. The young couple staying in the next room was clearly enjoying their time together, which unfortunately meant a very uncomfortable experience for us. In addition, the refrigerator in the room was extremely noisy — not only did it hum loudly when running, but it also made constant knocking sounds.
The breakfast was exceptionally poor. The only “hot” items seemed to be the coffee and a dishwasher, which, oddly enough, was placed right in the middle of the breakfast area.
There were two small TVs in the room, both positioned very inconveniently for viewing, and neither had streaming services available.
The housekeeping staff was intrusive — within a 20-minute period, they knocked on the door three times (and even tried to open it once), apparently trying to hurry us out, even though it was still before checkout time.
RRoy plusI really enjoyed the spaciousness of the room. It was also very nice to have such a neat and tidy space. Breakfast was your standard fare, nothing too fancy. The pool and hot tub were very enjoyable amenities. Overall, a very pleasant stay!
GGuest UserThe breakfast was excellent, clean and comfortable room, the location is perfect in Pearl District with good restaurants, bars, and supermarkets close to the hotel, but you have to pay extra for the parking lot
GGuest UserThe location is in the city center, convenient and clean, and the service is good. There are good restaurants nearby. There are large shopping malls, hotel cleaning is done every two days, and the gym is also very useful. There is a microwave at the front desk which is very convenient.
AAnonymous UserCheck in is fast and convenient, the traffic around is developed, the housekeeper takes care of us very much, will come back next time, recommend it to everyone! ! Check in is fast and convenient, the traffic around is developed, the housekeeper takes care of us very much, will come back next time, recommend it to everyone! !
GGuest UserThis hotel smells like Christmas morning because of the fireplaces and the scent diffusers, very cool feature I haven't seen anywhere else. Very nice front desk staff, windows that open, fireplaces, and despite an ongoing renovation there wasn't any chaotic banging / drilling or paint, they kept everything very professional. There are 3 different Marriot properties all next to each other in this area, this Residence, the Fairfield and the Courtyard. They all sort of share the same parking lot, it feels secure, although you get some loud cars coming through and this hotel is right off the highway exit, so some people complain about car noise. I didn't notice / mind it that much. For some reason the nightly rates went way up since I stayed here, from around $108 to now over $170 before taxes. At the initial rate, it was an amazing deal and the best Residence Inn by far. At this new price it's still a solid, very clean and professional hotel but I think it's priced too expensive relative to the amenities.
JJoAnna McDonnellLet me start with cudos for Elizabeth at the front desk. I'd say she did everything in her control to make my stay excellent. GREAT customer service there. The van driver, however, made me feel unimportant. What????? We have to turn the van back around to return to the hotel to pick up a pilot? Even though you were late in picking me up and nearly making me late for my own connection? GACK!
I'd say the company puts a lot of money into the lobby and the exterior. Sadly, once you step off the elevator, everything is a little shabby, torn and run-down. Perfect to lure in the traveler who won't be coming back.
KKuailexiaofentuThe room is very clean. There are coffee, lemonade and pastries in the lobby every afternoon. Mineral water in the lobby freezer can be taken for free at any time. There is frozen creamer in the room refrigerator to make coffee. Two complimentary drinks (non-alcoholic) upon check-in. Opposite the hotel is Mirrison Bridge, you can take a walk after dinner, the lake view is beautiful😊
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