Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jul 30, 2025
SergeiS
We were kindly met, quickly arranged, told everything and carried out to the room. The room is excellent, two-level, with two bathrooms, with equipped kitchens, finely working air conditioners and a small balcony. Food is not provided. To the beach a couple steps up to one and 3 minutes up to the other. The hotel is the beginning (or completion) of a gold mile, so there are no problems with walking and shopping. Excellent place to stay!
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Price per night from:€165
Posted on Nov 27, 2021
Guest UserI had broken my ankle and was walking on crutches. We were upgraded to a more ‘handicap’ friendly room and were given help with renting a wheelchair with the utmost friendliness. There was nice space in the hotel - always a free sunbed, always space in the pool and always enough food at the breakfast buffet. The atmosphere among the guests was wonderfully relaxed and calm. And both hotel and city very handicap friendly.
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Price per night from:€142
Posted on Apr 2, 2024
Guest User
It is a nice resort for a young family. Please note it is quite away from Playa de america beach and on a steep hill. We had our room at the top of the hill, almost felt like going up 4 floors to get to the room. Limited vegetarian options in hot food. This is quite common with any other resort in Canary Islands. So be ready to compromise on it.
We got 4 single beds. If you are a couple who need a double bed, this could be a problem 😉.
Parking is €5 per day although hotel is far away from beaches. This is something they should provide free. No option outside to park due to steep hill.
We requested to move our room lower as my wife has asthma but not much of luck.
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Price per night from:€177
Posted on Apr 25, 2025
Guest User
Fantastic stay here. Pool view room was great, staff could not have been better. First class. We will be back soon.
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Price per night from:€175
Posted on Dec 29, 2023
Guest User
Lovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by
Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out!
Pros:
Very good location
Modern hotel
Heated pools( wheelchair friendly)
Good food and service
Cons:
No shampoo in a room! It's a first for me 🙈
The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣
All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family
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Price per night from:€190
Posted on Dec 15, 2025
Guest User
The room was very spacious. We booked a suite with two twin beds and one king bed, and it also came with a kitchen and basic utensils, so you could potentially cook your own meals if you bought groceries. There are two swimming pools; before coming, I read some reviews that made me think the hygiene might be poor, but it was actually decent. The facilities are a bit old, but that's acceptable.
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Price per night from:€461
Posted on Apr 13, 2025
Guest User
The room is clean and spacious, warmly decorated, and the bed is soft and comfortable. I had a good rest at night. The bathroom is clean, with complete toiletries, and the water pressure and hot water are stable. The view outside the window is also beautiful, which makes people feel happy.
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Price per night from:€108
Posted on Aug 29, 2026|Double Room
Guest UserThe hotel is in a beautiful setting we recommend without hesitation. The reception is not warm anymore. The meals and breakfast are both nice and high quality.
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Price per night from:€103
Posted on Sep 27, 2026|Standard Room with Balcony
Guest User
Restaurant: lack of hygiene in the restaurant areas (tables and cleaning method). Large diversity of food to choose from.
Animation: there was a schedule with the daily activities which had been changed by the instructor and had not been updated in the schedule. I’ve missed some classes because of this. Poor animation during the day comparing to other hotels nearby. You could hear those had animation while this one not so much. Even not music by the pool.
Facilities: hot. AC is available in the rooms but in all common areas you’ll be sweating. It’s not pleasant to have dinner and have to choose by not having hot dishes because you’re already sweating. I saw a lot of people complaining.
Housekeeping: takes almost a full day to make the beds. One day we left the room at 11:00 and beds were only done by 16:00. Cleaning was not done properly.
Location: good if you like beach and nightlife.
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Price per night from:€101
Posted on Feb 21, 2025
Guest User
We only stayed for two nights but the hotel was good and the location was ok, and the lobby was great. The swimming pool on the roof, amazing. Everything you want from a holiday is just a short walk away. The reception at the hotel was great, thank you!
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Price per night from:€123