4-Star Hotels in Tangerang City

Formerly managed by horison. We had stayed in this hotel numerous times. Significant improvement and hopefully the improvement will remain as what now. New cofee machine in each room, new clean & puffy towels, new vibes. The in room food like nasi goreng and juices were excellence with pretty good price. Please keep up the performance.

The hotel is directly connected to the airport, which makes it incredibly accessible. I always use it when I have late arrivals or early morning departures. This time, perhaps because of the connecting room setup, the noise from the next room was a bit loud.

Stayed here for a business trip. The facilities were pretty average, not what I'd expect from a hotel of this caliber. There were no USB outlets, and no power outlets under the desk for working. On the plus side, the staff's English was excellent, and it's quite close to the airport. The hotel has a convenient direct link to the mall, but the mall itself was just okay – a bit chaotic and not very high-end, more like a market, so not great for shopping.

Hygiene: Quite clean. Facilities: Free bottled water available. Environment: Relatively well-equipped. Service: The staff attitude was good. Although there was no Chinese-speaking service, they were very friendly. Breakfast service was also available, and the food was good too.

⭐⭐⭐⭐ 4/5 - Spotless, Great Location & Amazing Service! Had such a wonderful stay at Citadines West Jakarta! 😍 🧼 Cleanliness: 4/5 - The room was so clean and cozy, felt fresh the moment we walked in. 📍 Location: 4/5 - Super strategic in West Jakarta! Easy to reach malls, and the airport ✈️ 🍽️ Breakfast: 5/5 - So many varieties and everything was delicious! Loved the selection 😋 But the BEST part was the service! 💛 From the smooth airport shuttle pickup 🚐 to every single hotel staff, everyone was so kind and helpful. We arrived for a late night check-in 🌙 and the front desk still greeted us with the warmest welcome and made everything so easy. Really felt taken care of. Will 100% come back again! Highly recommend 🙌 #CitadinesWestJakarta #Citadines #JakartaHotel #HotelReview #BreakfastGoals #StaycationJakarta #CleanAndComfy #GreatService #TravelIndonesia

The hotel staff were friendly, and the service was decent. The food didn't have much variety, but the taste was okay. The playground had a lot of broken equipment that wasn't tidied up, making it feel cramped, and the sofas in the playground area were dirty. The swimming pool was good, with sections for both toddlers and adults.

The staff were all friendly. The room was nice and clean, and the bed was very soft and comfortable. Although the room was not very spacious, it was still convenient and well-equipped with all the necessary amenities. Cons: There was an unpleasant sewer smell in the bathroom. Room service could be improved — on the first day, I waited a little over an hour for my order, and on the following day, I waited for two hours but never received any. It seems my order may have been overlooked, so I ended up canceling it and ordering via Grab instead. However, it is a good stay and good value for money in overall.

This hotel's location is very strategic for transit passengers, especially for Umrah/Hajj pilgrims. Regarding cleanliness, the carpet should be replaced with a new one to avoid the musty smell. For facilities, there's no elevator to the rooms, which can be a bit challenging if guests have a lot of luggage. Overall, the hotel staff's service is excellent and friendly; they even escorted me to the check-in counter. Thanks!

Good vibes Good location Have rooftop and ifinity swimming pool Service was good Location also good