Tangerang City Hotels with Bars

The hotel is really nice, and the breakfast is abundant. The cleanliness is also top-notch. It was quite unlucky that the day my colleagues arrived for their business trip, a pipe burst at the hotel. They were temporarily moved to another hotel, which made for a very bad experience. The next night, when we stayed at this hotel again, it felt like we were back in paradise.

I stayed here during a layover. The hotel was well-maintained and I slept comfortably. One thing that bothered me was that the queen-sized bed had a single-sized sheet placed horizontally, so my feet were directly on the mattress. It felt strange that they didn't use sheets that fit the bed size. The pickup from T2 at the airport was from 'E'. The free shuttle service to and from the airport was very helpful.

The hotel is located on the roadside, so the noise is a bit loud. In addition, the breakfast is a bit small. However, the service quality is very high. Ask if breakfast is delivered to the room. There is also an outdoor swimming pool with many children. It is very suitable for parent-child travel.

This hotel seems pretty good among those near my business trip destination. The breakfast, featuring local cuisine, is delicious. A Burger King just opened across the street, which is convenient, and there's also a Starbucks a short walk away (though it's a bit of a trek). It's nice to see the area developing more and more.

I am very disappointed with my stay at D'Prima Wellness Center Terminal 3 International. I booked two rooms through Trip.com because the photos clearly showed Queen-size beds, which were essential for my travel party. However, the actual rooms did not match the advertised images. When I raised the issue, the hotel only offered paid solutions: IDR 250,000 per room for extra towels and water, or IDR 400,000 per room for a room upgrade without breakfast. Even one of the staff acknowledged that the photos on Trip.com do not accurately represent the actual rooms. What surprised me most was that the Operations Manager stated the hotel does not even have a Guest Complaint Form. After 18 years working in the travel industry, this is the first time I have encountered a hotel without a basic complaint procedure. The misleading room information, poor complaint handling, and lack of standard customer service are unacceptable, especially for a hotel located at an international airport. I hope the management reviews this issue seriously, updates the online information accurately, and provides a proper explanation and fair resolution for affected guests.

The room was tiny. The bed was super high... The showerhead leaked electricity... and then in the middle of the night, the bathroom started smelling so bad, it made me want to gag... Breakfast was truly awful, absolutely inedible... I won't be staying here again for future business trips.

Close to the airport, so after a tiring journey, you can rest immediately. The hotel is clean and comfortable for a good rest.