4-Star Hotels in Monroe County

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

Fantastic stay. Levi at front desk was so accommodating. Showed me two available rooms and let me choose. Actually walked with me to the rooms. We weekend in the Keys every couple months,and it’s been a long time since we’ve encountered such friendly service. Kudos to Levi.  It was our first time staying at the Pier House. We will definitely be back. Thank You Pier House. We had a great time.

The front desk was wonderful, room was good, pool area very nice. The problem was the cleaning crew. We wanted to stay until checkout at 11:00, as our flight didn’t leave until 2:30. At 10:00, two cleaning ladies with their cart parked directly outside our window, constantly looking into our window, just waiting for us to leave. We were extremely uncomfortable! No one likes to be watched from a peeping Tom outside their window. It was terrible. When we were finally left, we couldn’t get out the door because their cart was blocking the way.

We had a wonderful stay at Havana Cabana in Key West! Parking was very easy and uncomplicated, which made everything super convenient. Our room was beautiful, with a lovely view of the ocean and the classic car in front of the hotel. The pool area was amazing very clean, with lots of fun floats, swim rings, and loungers to relax on. Just a small tip: be a bit careful with the bees around the pool area, but it wasn’t a big problem. At check-in, we were welcomed with a delicious cocktail and some small snacks. The shuttle service worked perfectly, and the driver was extremely friendly and helpful. Thank you! Overall, we absolutely loved our stay and would definitely come back again. Highly recommended!

It’s too far out from the main area although there’s a shuttle into town. All our clothes smelt damp after just 4 days of being there. The room felt very damp the bed especially. Pool is ok but I’m sure you’d struggle to get a sun bed in high season. The beach is nice across the street but the sunbeds are rentable from a company $$$

Great location, beautiful and well kept facility, places to relax and places for kids to have fun. Restaurant on-site is fantastic and views from the marina are serine. Room was excellent and had more than expected. Close to restaurants, groceries and many other things.

We stayed for 2 night which was not enough! The hotel room was spacious, clean and modern with a view over Hammock beach. Delicious buffet breakfast at Calusa... We ate lunch at Dry Rocks... delicious fresh salads, Tacos etc. The staff were very accommodating.. We loved both beaches... coconut beach had lots of sun beds, lots of shade and the sea was lovely and warm. We did paddle board, kayaking and loved it!! Perfect for couples, families etc... Great hotel. Can’t wait to go back.

Ameracay is a very nice resort. It's not too far and easily accessible. It gas a nice tiki brand beach as well as a very nice courtyard with game areas and firepits. The resort is in an area that has iguanas. These are harmless if left alone. Make sure yiu balcony door is shut so a curious iguana does not visit. You also should ve aware that in case of a cold snap, iguanas fall from trees. As long as they don't hit you in the head again they are harmless. Visited the outside bar fi a sandwich. Everything in the Keys cost more so prices are moderate. We shared a sandwich with no issues. The lobby area is very nice with suspended swinging chairs. Decorations are ”islandish” which is appropriate. There is a selfie wall which has keys mounted. There is also a wall mounted magnetic Scrapple game. There are nice restaurants within walking distance. Both Midway and Lazy Boys were busy. If you go out for dinner, expect moderate wait. Staff was exceptionally nice and helpful. The resort has a very snLl gift shop. Not much for men unless you need a bathing suit. The only problem was the entire area was having water issues. There was no hot water in the room. I would stay again. It's about half the cost of staying in Key West. There are places very close by if you want to plY in, on, or under the water. It may be possible to book a ride out to Alligator Reef Lighthouse via a service near by. Lots of places to hop on a fishing boat. The water off Islamadora is a nationally protected coral reef. Make sure you know what you can and can't do on the reef. The resort does not allow drone flying on property. You might be able to fly from a nearby bridge. I will probably visit again.

The hotel was great, clean and with all the necessary. The service at the restaurant was rather slow. The main remark relates to lack of clarity from Trip and the hotel on added costs: valet parking is ”mandatory” as the hotel doesn't allow guests to self park. This comes at a (hidden) cost of 50 usd per day plus taxes. The manager didn't mention this when we asked about the big deposit they were taking on our credit card. Unfortunate surprise contrasting with the wonderful time we had at the hotel.

We loved the stay here! Everything was great, from the check-in with complimentary room upgrade, to concierge thats very knowledgeable with good recommendations, to the friendly housekeepers, they all made our stay. Thanks!