4-Star Hotels in Providence

Facilities: Standard four-star hotel facilities, felt better than Renaissance hotels in China. The hotel facilities aren't new, and the style is somewhat similar to Ritz-Carlton in China, but they are well-maintained. The rooms are also very spacious. We stayed on the top floor, and the view was great. Cleanliness: The room was very clean. Environment: The hotel's location is excellent, right by the state government offices, and next to a large shopping mall. The mall's parking garage charges $20 for an overnight stay, which is acceptable, and it's clean and safe. It's convenient to eat here. The Cheese Factory on the first floor of the mall is open until past 10 PM, so late arrivals don't have to worry about not finding food. If you don't have breakfast included, you can also grab breakfast at the bakery on the first floor of the mall; there's a good variety of choices and it's not expensive. Service: The front desk staff were friendly and welcoming, and I didn't experience any discrimination.

Let's talk about the highlights first. The hotel provides a shuttle to the city. Although it is very close, it is inconvenient to park by yourself. The hotel driver is very friendly and the recommended Hemingway restaurant is very good When checking in, the hotel repeatedly charged the room fee. When checking out, I found out and negotiated but never returned it. After that, I contacted Ctrip to deal with it and gave Ctrip a thumbs up.

Pros: The room was clean and the bed was comfortable. Complimentary tea and coffee were a nice touch. The breakfast was delicious, and interestingly, it worked like a regular restaurant where you get a bill and hand over the voucher you received at check-in. The location was great. Cons: They said construction noise would only continue until 5 PM, but I heard several loud, machine-like noises well past 8 PM. I almost asked to change rooms, but the noise eventually died down so I let it go. Also, there were two bottles of water in the room, but unless you’re a Hilton Silver member or above, they charge $3 each. If I had other options, I probably wouldn’t stay here again.

When I checked in, the front desk somehow gave my room to someone else. They claimed that a guest with the same surname as mine had arrived the night before and said we were together?! And the other person actually agreed to use their credit card for my deposit? When I explained that I hadn't had a companion arrive a day earlier, they gave me a room key, but when I went to the room, it was already occupied! 😧 We had to go back down to the front desk before they finally gave us an empty room 🙄. As for the room itself, it was clean, but the air conditioning was incredibly noisy. Even after turning it off, I could still hear the loud hum of the air conditioning from the next room. It was also very humid, and I suspect the carpet had been recently cleaned and hadn't dried completely, giving off a musty smell. The only good thing was the location, which is super convenient. There's a skybridge directly to the mall across the street, and the train station is right opposite the mall entrance. The hotel gave us a few drink coupons, which is something, I guess. But I saw all the guests getting drink coupons 😂, so I'm not sure if that was meant to compensate for the mix-up with our room.

After checking in, I asked for a toothbrush from the front desk, but it was not delivered after more than 2 hours. I called twice to urge it, but to no avail. I was very disappointed with the service. The check-in time of the hotel is 4 pm. I paid the 25 early check-in fee at around 1 pm. The price is ok. However, it is very inconvenient to not have slippers. Please pay attention to it!