Premier Inn Stoke-On-Trent (Hanley)

Having stayed at this hotel before and having been very happy with it, we were somewhat disappointed this time. We stayed for 3 nights, and paid quite a bit more for the room than the previous stay. The room we were given was small, had no facilities whatsoever, no shelves, no drawers and limited hanging space. The bedside table one side was more like a small stool with no shelf, could have easily been knocked over if reaching for something from the bed. The bed was smaller than we had requested and considerably smaller than the one on our previous visit, causing lack of sleep as I need to stretch out due to my bad back. Maybe because we were in the Annex? There was no bath unlike the previous time. Traffic noise in room. No availability to change rooms. The heating/air con worked well, the shower was hot and had good pressure and the staff were friendly. The room was clean although the carpet was badly stained near the tea and coffee tray. The location of the hotel near the centre of Hanley is good, and there are a few restaurants beside the hotel as well as the one attached to the hotel, Brewers Fayre. Many shops and venues seem to have closed in Hanley since our last visit, but there are still some good restaurants and cafes, mainly due to the Theatre trade in the town. Car parking plentiful at the hotel. The downside for me is that to walk to Hanley centre, a few minutes away, you have to go past the former 5* Best Western Hotel & Spa which is now a migrant hotel. I felt somewhat intimidated as many were gathered outside smoking, some waiting for taxis, and staring at me as we walked past. I would not have felt safe on my own. I am not sure I would stay in this hotel or this area again.

Best premier inn I've ever stayed at. From start to finish. Friendliest staff and cleanest room. Great location and reasonable price. Check in staff were funny and helpful but special mention to night staff Cameron and Nigel for the drunken munchies help :)

The hotel was very comfortable and the staff were very helpful. Check- in was easy using the automated system. I was with friends for an evening of dinner, music and dancing. The bar was very well stocked and the lunchtime dining options were very good.

Hairs on the bed, bug on the roof that had been dead for days. Have photos but don't want to make people sick! Would not even offer a refund, avoid and massively needs an update and generally dirty hotel!😡😡😡😡😡😡😡😡🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢

Simply the best Premier Inn I've ever stayed in, the team here are amazing. There is a real customer focused team here, they care and they are always happy to help. The staff go above & beyond, especially Bridget & Hadleigh - 2 very lovely staff members. Rooms are clean, comfortable especially with the amazing beds & pillows, and a good size for couples. Showers are hot & provide a good stream of water. The hotel is in a great location for the city centre and Stoke on Trent local attractions. City centre/Bus station is a 10 minute walk. Lots of eateries around, but the hotel restaurant serves good quality meals at decent prices. I've been staying on behalf of work for 6 weeks, and I can't recommend this place enough. If you want somewhere nice, friendly & clean to stay. Stay at this Premier Inn in Hanley

A fabulous hotel, the staff, Bridget Rosie and Bridie are amazing very welcoming and helpful they will do there very very best to accommodate your stay and making you feel at home. Here with work and will definitely be back in the future too. Clean rooms, comfortable beds and pillows too. The pub/restaurant attached is great for all meals and drinks the staff are friendly and welcoming. Definitely recommend this hotel if you're visiting stokes attractions or just passing by for food or drink too.