Aparthotel Adagio Access Strasbourg Petite France

The accommodation is good but there is no soap since the first day of check-in and I informed the staff at the counter but they did not fix it.

I really enjoyed the experience The room is nice and clean, the breakfast service is good, and the front desk is composed with nice people, especially Patricia who was very helpfull.

Great

Good , clean ,

We stayed in room 1708. As we arrived at the evening to take a shower, the whose was broken and we could not take a shower. Next day, early morning we called the front desk and Patricia, our shift receptionist claimed there was not technician, there was not other room available and we could take a shower at the reception. I could not express not only the lack of maintenance of the hotel but the lack of training from the management to attent claims. It is basic to have the shower and toilet working. At the end, we could have a shower at the handicap room at the 2nd floor. SURPRISINGLY as we picked up out baggage in the afternoon, at the front desk there was another guest claiming about the same issue and the same room 1708. It is incredible how the lack of interest and attention to a customer. Front desk assigned the room again not even reporting the issue and leaving the problem to their team on the afternoon shift. Another points: The hotel location is misleading. Indeed there is another adagio closer and better located near Petite France. Also, in the neighborhood there is very little choice of services. It was hard to find a bakery. Again room 1708 needs a deeper cleaning of the kitchen. It seems that the bell is dirty as it smells as you enter in the room. Definitely recommend not only to basic do maintenance (cleaning walls for example - we found a mosquito squashed by the toilet from the previous guest) Air-conditioning is equality in bad condition. Strasbourg was above 34 degrees in August, we expected to have some comfort in the room.