Guest User
August 20, 2024
We stayed here on our Wedding night and booked the Taxi Service all included, we booked around 16 out of the 22 rooms we had available. It wasn't the cheapest but it was a special occasion so of course we thought it was worth it. We had a pre-meeting the with manager so everything ran as smooth as possible on the day. We asked for 3 taxi's one for immediate family and 2 for everyone else, only two taxi's were sent. We pre-booked taxi's for a set time to be picked up, they only sent one so we had to wait 40 mins for it to come back and collect us! You're probably thinking this isn't the hotels fault, however it gets worse... Arrival back at the hotel, we were told the bar was 24/7 and we could play music to be told on arrival the licence for music can't be used after 11pm and around 4-5pm we were asked when we were leaving as the guy behind the bar wanted to go home!! We went to our room, the 'honeymoon suit' that absolutely stunk of sewerage, it wasn't just our room there were others and others had damp bedsheets. It's a real shame as the rooms really are designed beautifully and clean. After speaking with the manager the aftercare towards our above feedback has still not been dealt with and it really did put a dampener on the end to our wedding night, I would not recommend and I'd never stay here again!