Subic Bay Hotels with Gym

At long last, we have stayed here for my birthday celebration with my family. From check in, the front desk staff asked us to wait until 2pm since they said that’s the standard time. We waited downstairs because there are no seats at the lobby. Nobody approached us at 2pm so i reminded them that we are waiting. I noticed that front staff people were lack of training. They don’t smile that much and not welcoming. Elevator platform at the 4th floor is not even so a lot of guests got stumbled and its dangerous because there are no warning sign. Our room is great. Cozy, clean and spacious. The veranda is boring. No tables and chairs and towel rack for wet clothes. What i like most is the bathroom! Very spacious and neat as well. I love the jacuzzi that can fit up to two people. The only problem is the bathroom door. Its very old and need to be updated. You can peak from the outside so there’s no privacy for people using the toilet. Room amenities has coffemaker, and safebox. Television channels are a little bit blurry. When I requested for a pitcher of water, i have to follow up for 4 times. Swimming pool is huge and nice. The slide for kids is not slippery so its a waste of time using that. I love the sand and the pool which you can feel like youre in a beach. The problem that time was they have an event so there were no beachbeds set up that time and there’s no staff assisting guests who’s gonna swim. I have to look for people to ask for a towel. The buffet breakfast has a lot of choices. We enjoyed the food especially the kids. The view of the yachts are instagrammable. What I noticed from the first time i set my foot on the resort are the staffs. They should be train how to properly do their job. Some they do but mostly not. For a room that is so expensive, the expectation is very high and i never meet those expectation. The place is very promising but the downside is the service.

Upon arriving at the hotel which looked good from the pictures seen while booking. That was misleading to start with. Proceeded to check in. After they spent around 5 – 10 mins looking for the booking which eventually they found. 2 rooms booked for myself and another for my friend. Was then requested for a holding deposit which is fine, but they wanted this in cash. This I didn’t have, and they wouldn’t take a credit card payment (at this point). So now checking in was complete so you would have thought. Was then told that one of the rooms was upgraded to a VIP room. Nice. Proceeded to the rooms on the 3rd floor and was shocked once the lift door open and we came out. A children’s playground within the corridor. not only that it was nestled nicely into the corner where the corridor swept around. Both of us remarked “what the hell is that”. I got the VIP room and guess what! right by the play area and I mean right outside the door. See picture. Not happy about that…the noise was incredible from kids screaming and using motorised play vehicles. Went into the room and put bags etc down and thought big room …no more than 2 mins later the phone rang and was told oh we forgot to take payment for the rooms. This I thought was the opportunity to change rooms as I might have as well been in the middle of the playground at a school. Went down to reception and request a room change due to noise…what a mistake that was. Paid for the rooms with yes you guessed it a credit card. Given a new room down past the play area and shown in…smaller room yup it was…Dirtier and I mean dirty. Stains on the rug which tried to blend in with the patten…or was it even more stains. Great patch of something brown on the ceiling and just to top it all off the bed sheets also stained. The seating appeared to have been attempted to be ironed as had marks where they had left it resting and had made impression on the seat cover. The bed corners were more like foam barriers as the covering had split and all the contents were now acting as bumpers. Took the decision to make a room change back to the VIP room as could just shut the door and hope the kids would not be making the noise all day and night. Next morning, we both went to have breakfast which I can only describe as possibly the strangest dark brown meat on rice. My friend tried it and took one bite and that was that. Then what looked like a rubberised egg was presented to each of us. Off to Starbucks we went. Went out for the day and came back in the early evening to yes, the screaming playground. Ignored this and then went out again for some food. Came back Kids had gone to bed. Bedtime arrived and in the middle of the night I had to visit the bathroom. Not quite awake I went in and on the way out, eyes now working spotted a little friend on the floor waving it legs about. Took photo as I booked the room for myself only. {see photo) Spent the rest of the night up awake as wasn’t sure if my friend had some mates

Experience an abundance of unparalleled facilities and features at Subic Bay View Diamond Hotel. Maintain seamless communication using the complimentary Wi-Fi at hotel.For visitors traveling by automobile, complimentary parking is available. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors.For visitors wishing to smoke, designated smoking zones can be found. Begin your day carefree at Subic Bay View Diamond Hotel, as complimentary breakfast is offered for your convenience. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes.During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

1) I don't understand why after the room cleaning service is done everyday, there are bound to be things that they forget to top up. Example; bottles of water, shower gel, towel, room slippers, washroom floor mat. It just happens everyday. 2) Laundry, I was told the laundry will be done the next morning and will be placed in my room. But everyday after my work is done here at about 5pm and I return back to the hotel. It wasn't there. I'll have to go to the reception to ask for it. 3) I've been travelling and staying in different hotels, this is the first hotel that the receptionist called me at 12.30am to tell me that guests are not allowed to stay after 10pm, if there is, I'll have to pay an extra of 1500php. Simply ridiculous! And for the record, I have paid for a double queen room with 2 queen size bed. Never had I needed to pay for an extra guest as if I'm paying for an extra pax flight ticket. 4) Breakfast, disappointing. Buffet style typical Filipino dishes of about 6 which includes rice and bread. And it will not be fully operational till 6.30am instead of 6 am which was stated. And currently, a lot of hotels are already serving continental/international breakfast buffet style. 5) Came down to check out, but it's probably the longest check out I have ever experienced. Took me about 1.5hrs to rectify and complete the check out as there is an over-charged amount on my bill. Told me it's their mistake for over charging after all the waiting. I mean, seriously?! In my opinion, some hotel staff were well trained while a lot of the others were not. Some are polite and some are not. So this is also one of the things the hotel management should look into, they seriously need some training. The only positive thing is the hotel location, the room aircon was cold, and the room looks new as it's a newly built hotel. Other than these, I don't see anything that is worth the stay. There are a lot of better hotels in Subic Bay.