AA Sunderland City South

Wow DONT stay here what a joke of a place to stay it was filthy and disgusting and stunk (apartment 1 actually had food in the microwave still) we stayed here on the GNR weekend for one night and they charged us a fortune to stay there, they actually need to pay you to stay there!! My niece and her partner were doing the GNR the day after and couldn’t stay there so went all the way back home and came back again the morning for the run Never stayed any where like it! We came back after having something to eat and it stunk of **** in the hall way we didn’t sleep a wink that night bed was so uncomfortable and we slept with our clothes on. We contacted the owner on the night to send them photos and say how disgusted we were and were fobbed off and then they have the cheek to charge you £150 damages charge!! They seriously need to sort their cleaners out AVIOD AT ALL COSTS!!!

TLDR 🚨 Tried to cancel our booking a week before and blackmailed us into paying more to keep it 🚨 No contact number just a mobile that goes to voicemail 🚨 No cancellation policy Booked a stay here several months ago We’re due to stay there 6 days from now They called telling us they’d have to cancel our booking unless we paid them £400 more Our room was been relisted on *********** before they had even officially cancelled it They have no cancellation policy therefore they are breaking the law by cancelling our room Even when *********** intervened they refused to accommodate us We are now 6 days out and struggling to find a suitable hotel as most of them are sold out I am absolutely disgusted at these people, they should be ashamed of themselves messing with peoples lives for profit AVOID AVOID AVOID

The apartment was dangerous There was water coming through the ceiling in the living room. 60cm long. The celing looked like it was going to collapse. You could see there had been previous leaks on the ceiling. The celing was in hazardous condition. There was also an open electric plug socket. It took 15 hours for the staff to find a solution that was unsuitable. Had to check out days early and no refund issued. Communication was non existence. Reporting the hotel to trading standards

Stayed here for the weekend but left after 1 night - it’s filthy - tv broken, only 2 sockets in the bedroom (not near the bed) the window in the lounge doesn’t open so there’s a lingering smell, window in the bedroom doesn’t lock! Front gate broken (took a gash out of my finger) shower has no curtain and dripped all night, damp patches all over the walls in the bathroom. This is the WORST place I have ever stayed. The property is NOT contactable once you’ve left DON’T GIVE THEM YOUR MONEY you won’t get it back. Bad reviews keep being removed from this site!

The apartment was dangerous There was water coming through the ceiling in the living room. 60cm long. The celing looked like it was going to collapse. You could see there had been previous leaks on the ceiling. The celing was in hazardous condition. There was also an open electric plug socket. It took 15 hours for the staff to find a solution that was unsuitable. Had to check out days early and no refund issue On the day you arrive they will they ask you to transfer £300 deposit directly into the bank they do not allow you to pay by credit or bank card which means you are not covered by your bank. It took an extremely long time and repeated messages to receive the deposit back. The hotel may seem a fair price, the uncertainty of not receiving your deposit back could make it very expensive its dangerous and not worth the hassle. Communication was non-existent. Will most definitely be reporting the hotel to trading standards.

Fair condition for the price, clean, warm flat. Very high place so there is an annoying echo. All kitchen equipment, electric shower, iron with board but nothing to clean. Not even a dust pan. I was hard with 3 children. Good communication throughout the stay.

The promised damage deposit has NOT been refunded despite multiple calls and messages. TERRIBLE company.

Wrong code for front door given , no answer on phone so neighbours let us in ! Flat firthy !! old socks in wardrobe , dirty crockery and Utensils , table Smeared with who knows x mattresses Ruined !!!dirty bedding and pillows 🤢🤮🤮 !!! Tv didn’t work ! DOG poo in the garden !! And very frustrating as deposit given when arrived at property…. Cornwall to Sunderland with no where else to stay … has still not been returned after stay 2 3/8 /22 x DO not stay here unless u plan on getting Ruined in town and trashing the place x the company’s a joke and has no customer service xx Stay somewhere excellent like the grand and visit Roker 🥰x

The customer service is a WhatsApp message where they ask you for a (should be 300) deposit but on this occasion it will be £100 they said. For a start the place is really difficult to find, I called the number I had for them and the person on the phone refused to give me clear directions, so we ended up asking people on the street (nobody had heard of it). We managed to find what looked like a derelict Victorian looking house. The place was a mess and absolutely stank of ****. We then got contacted by someone who offered us another room but we were in a rush to see Elton John so not really bothered at that point. We then left in the morning (still alive thank god) and thought no more about it really, that is until now when I am asking for my deposit back and I am being ignored, they keep saying that they néed to ask their 'finance department' believe me this 'business' does not have a finance department. What they are doing here is waiting for people to leave positive reviews before refunding your deposit. I do not know how *********** are allowing these people to trade on their website as this is an absolute scam just like everyone else is saying in the comments. To be fair if my deposit was returned as it should have been then I would've just kicked myself for not paying enough attention to the reviews as I am not one to complain usually, but, please avoid these people as this is not right at all