ollielee2
September 18, 2023
I am confused as to why there are so few reviews online for WCWL. We had a 3 day package including breakfast and dinner. First off I want to say that the staff, without exception were polite, friendly and efficient. No complaints about the room, it was clean and had everything you might need (small with only one chair but two chairs on the deck). The meals, however, were a serious disappointment. .with items that ran the gamut from stale (granola, which was just oats with 3 sultana raisins) to inedible. Portion sizes? The beef tenderloin was 3 small fingers of meat, lamb - two of the smallest lamb chops I've seen, salmon was approximately 2 oz and the 8 oz of requested rare prime rib was perhaps 4 oz of well done beef, the yorkshire pudding was missed and should have remained so. . when it arrived it was a half of a pudding, hard with congealed cold gravy. The mashed potatoes and risotto (which I could not identify without consulting the menu) were also cold and inedible . . vegetables were tiny portions, overcooked and uninspired. The first night I received two pieces of beet - one was a quarter of a round slice cooked, the 2nd piece was a spear which was difficult to cut (barely cooked?) The second night I received a very small piece of overcooked broccolini. A $40 mandatory tip is included with your dinner and a $10 mandatory tip with breakfast. . To be fair the soup we had on both nights was delicious and served hot. .though the 2nd night the soup arrived without the accompanying 'crouton' (piece of toast). . though the couple dining beside us did. I requested a minor change in my breakfast which the server said would be no problem but when the meal arrived the request had not been accommodated and the server just said oh well! The third night of our stay, even though we had prepaid for the dinner meal ($120 is what I heard a server tell another couple who complained about the $40 tip), we could not face another inedible meal and ate instead next door at the BackEddy. Same great service but hot and fresh food! Even though most of our meals went back to the kitchen largely uneaten not one server asked us if there was a problem with the food. Note: I did not complain to the servers about the food as it was apparent that they did not have the capacity to 'fix' the problem . . if there was fresh fruit I never saw any of it . .a small thin slice of dry watermelon and a quarter of a round slice of orange was served with breakfast. Both appeared to have sat out for quite some time. Tried to reach the GM to discuss but he was 'too busy'. FYI book the boat tour of Jervis Inlet with Back Eddy. . $40 less per person for a covered, heated boat!