Hotels near Scott Road Station, Surrey

Is NOT PET FREINDLY! Seeing people getting SHAFTED into single bed rooms instead of the reserved KING bed rooms Plus had my best friend DENIED after calling 2 days ago asking if a support cat was allowed, only to be TOTALLY DENIED when he showed up on their HONEYMOON as they were MARRIED at noon yesterday! If this is the way YOU THE HOTEL treat customers, I've just canceled my booking for a month from now... you can keep the empty room, I'll go somewhere else with this attitude!

The location is average, it is a bit noisy to keep the road. Hotel facilities are relatively simple, air conditioning is not easy to use. Breakfast is free, but only juice and bread are too shabby.

Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu

We had a solid experience at the hotel, having enjoyed the 24 hour gym, consistently friendly service, and large room packed with amenities such as a mini-fridge and a microwave. Thoughtful details like including hand sanitizers and sanitation wipes in the rooms and providing free bottles of water were unexpected and much appreciated. Thank you to the staff for the wonderful experience!

Good property with a few issues - As a Bonvoy elite member I usually resist checking in on the app and prefer to visit the front desk to request a room upgrade, but if I visit this hotel again, I'd probably just use the app. Before arrival the app notified me that I had been upgraded, but the front desk told me there was no upgrade, just a standard room reservation with two beds (I was solo and only needed one bed), and could not be moved because the hotel was ”full” (unfortunately, my parking lot/lobby bar/day of week lie detector test indicated that to be untrue). After check-in the app was confused, the amenities in the room I received did not match the room amenities on the app, which added to my suspicions that I was downgraded on arrival. So much for using my charm and status at the front desk :) My only request was a high floor with some kind of view, instead I was given room 707 (the hotel has 32 floors) facing the street with a beautiful view of a car dealership. Anyway, once I got beyond that, the room was clean, well organized, and quiet (except for some street noise, which is one reason I requested a high floor...). I liked the small window that could be opened, the weather was right for it and I turned off the climate control for the room for the duration of the stay. As I was miffed at my check-in experience, I chose to take my food & beverage revenue elsewhere, so I have no reviews of the facilities. The stay was uneventful until checkout, where I had to deal with the front desk again. I was charged for internet that is free for Bonvoy elites, and I was not charged the $15 per night for parking, which I know from experience will be much more when the hotel's non-affiliated parking service bills the rental car company, who passes the charge on to me with some eye-watering fees....Also, for some reason I was checked out at 9:30AM, even though I had requested and received a 1PM checkout. Their system couldn't handle giving me new keys, so somebody had to escort me to the room to pick up my bags after I stepped out for some ice. Overall, a great property that needs some work on it's systems and a little more training (and honesty?) at the front desk.

The hotel is in Surrey, far from Vancouver, and the bus is also convenient. The entire suite is large, kitchen and living room, suitable for self-driving family living, living room sofa bed.

We were fortunate to find this property after the original hotel we booked gave away our handicap room. The staff was accommodating, understanding and extremely helpful. The rooms were clean, and the complimentary breakfast was perfect. I would recommend this property for anyone looking for a safe, clean place to stay. The staff ALL deserve kudos from the front desk, to the maids and the lovely ladies making breakfast. Top notch property.

enjoy everything staff were very nice and easy going! thanks so much!!

We are BW frequent guests in the highest member category and were staying here on points. At check-in, the front desk clerk said he would have to charge a $150 deposit. I refused and offered to cancel our reservation and go elsewhere. This was a simple, somewhat outdated motel with no restaurant or amenities and I saw no reason for a deposit. The clerk explained that some of their guests damaged their rooms. I assured him that would not happen with two senior citizens with a long track-record with Best Western. He called his manager, Mr. Sav Singh, who apparently refused to waive the deposit. Next the clerk suggested that I give him $150 in cash which he would return the next morning at checkout. Again I refused. This argument went on for quite some time and I told him it was getting late and we needed to go elsewhere. He finally relented and we got into our room which was clean and serviceable but very old looking with lamp electrical outlets and room fridge quite worn out. The clerk had kept insisting that he had to collect a deposit because it was the policy at their property. Afterwards, I went back to their website because I didn't know how I had missed that. The policy posted on the website states, ”Pet Policy: Pets allowed with restrictions, $20 per day with $150 refundable deposit (due at check-in).” As we had no pet, it was completely out of line for the clerk or the manager to demand a deposit from us. After staying at Best Westerns often for the past 20+ years, we can say this was the most unpleasant of all!

Free breakfast The pool has a children's slide that is perfect for kids. The neighborhood is very close to the shopping center Hotel environment is very new, service is very good recommend