The Townhouse Sutton

The room was quite cold, and the door lock wasn’t functioning properly. The shower didn’t meet expectations either. However, the location was excellent, and the customer service was decent. Overall, it wasn’t a very pleasant stay. Given that it was winter in December and with the cold outside, you’d expect a warm, inviting room. Unfortunately, it felt quite chilly. Additionally, the towels had a musty smell, which was disappointing.

Every weekend has a concert until 3 am, so the 1st floor will be very nosey.

Ok for a couple of nights, staff were great Good sized double room with shower/bath, nice and light, found the bed comfortable. hanging space for clothes. Iron and ironing board(though only 2 hangers), tea/coffee/biscuits, hair dryer. Staff helpful and very friendly, free parking, nice selection on breakfast menu. Fresh towels provided on our 2nd day and bed made and tea/coffee refreshed. Down side was our room faced the road which was very busy and noisy, also very stuffy, though we opened a window second night and actually slept reasonably well despite the noise ( probably because I barely slept the night before). To be fair staff did offer to see if they had another room but we were only there 2 nights in any case. Shower a bit slippery so could probably do with a shower mat and extractor didn't seem to work. TV reception was poor.

In need of refurbishment. Whilst the pub and restaurant parts of The Royal have been recently refurbished and are very nice, the same cannot be said for the hotel part. It is very dated, shabby and in desperate need of refurbishment. There are steep narrow stairs up to the accommodation so totally unsuitable for anybody with access needs. The room was clean despite the issues with dated fittings. The door handle was like some kind of Chinese puzzle and generally took about 5mins to lock from either side. In our room, we had 2 very old dirty secondary double glazed windows which would not open at all. The heated towel rail in the bathroom was permanently on and impossible to turn off making the room like a sauna when the bathroom door was open, which may be nice in winter but was intolerable on a hot July night. To make matters worse, they provided a small electric fan which was so noisy as to make it unusable if you were trying to sleep. We stayed there two nights so asked for the fan to be changed and the heated towel rail to be fixed so it could be turned off but neither was done. The other main problem was, even if we had been given a quieter fan, it would have been pointless as the thumping repetitive beats of the night club held in the pub on Friday and Saturday nights went on until 2am were so loud they may have well just set up a speaker right outside our door. The only upside was the staff who were generally friendly and helpful even though they failed to remedy the issues with the room.

Sadly uncomfortable. Unfortunately on a summer day when the temperature outside was high our room had the heated towel rail on full blast, no way of opening windows. The heat in the room was extraordinary and very uncomfortable. I usually find the good in everything but sadly this was poor, as was the state of cleanliness in the bathroom.

We had a great stay at the Townhouse this weekend, I can only praise the young man who was on the Reception desk on Friday, he was so helpful he bent over backwards to help us with our rooms amazing, plus freindly & welcoming, also reception on Saturday was very helpful, I struggle with your stairs due to a smashed ankle so can only manage the first floor, its my second visit to the town house, The rooms are clean tidy & great to relax in have no complaints at all fab wknd