Suzhou Spa Hotels

Hotel is perfectly localed beside big shopping mall and the lake. Staff very friendly, even got a room upgrade for free. Breakfast is huge and very good quality. Anyway, the windows are locked and can’t open. AC didn’t work properly, only turns on at the highest wind level which is too noisy to have a good sleep.

The front desk service is brilliant. The hotel is within walking distance to the nearest Metro station(东方之门站). Great bar and SuMianFang(苏面坊)are within the hotel. Definitely will come back to this hotel in my next visit to SuZhou. One of a kind. ⭐️⭐️⭐️⭐️⭐️

Very good Hotel and excellent location and great service staff. Special mention to Cici and Chloe who are very very helpful. Room does need an upgrade as some of the things are too old. Hotel is close to 20 years old and will undergo renovation but does not affect the staying experience. Will return to stay at hotel next time in October

Overall, my experience staying at the Suzhou Regency Hyatt was just “ok”. Which is a shame because I chose the Hyatt brand based on it’s standard of high service and quality. We told the hotel ahead of time that it was a special event for us but all that awaited us was a simple “swan” design set on the bed, in which almost every hotel in China does even without asking. In addition, there was a note left by the bed to give a 5 star review because of it. Later the next morning, as we were about to just jump into the 3F pool, we were informed to buy a swimming cap to swim. First off, I don’t mind the swimming cap rule as every hotel is different, but please inform your staff to remind guests before entering the pool area, not after the fact. At the end of the day, for the price we paid, there are many other hotel options around the same area that may give a better experience or service.

The moment I entered my room, I was greeted by a sense of tranquility and indulgence. The room, meticulously appointed with stylish furnishings and plush amenities, became my sanctuary during my stay. The comfortable king-size bed, adorned with crisp linens and plump pillows, promised nights of restful sleep. The panoramic windows offered breathtaking views of the city's skyline, allowing me to immerse myself in the beauty of Suzhou. The room's spacious layout provided a sense of openness, while the carefully curated color palette exuded a calming atmosphere. The room services at Suzhou W Hotel were nothing short of impeccable. The attentive and friendly staff ensured that my every need was met promptly and efficiently. Kimi, a male staff member, stood out with his warm demeanor and exceptional service. He greeted me with a genuine smile and made me feel welcome from the moment I arrived. Kimi's attention to detail was remarkable, and he went above and beyond to ensure my stay was comfortable. His knowledge of the hotel's facilities and services was impressive, and he was always ready to provide recommendations or answer any questions I had. The Suzhou W Hotel also boasted an impressive array of facilities to cater to the well-being of its guests. The large gym, equipped with top-of-the-line workout devices, provided a haven for fitness enthusiasts like myself. Whether it was a morning jog on the treadmill or a full-body workout using state-of-the-art strength training equipment, the gym offered everything I needed to maintain my fitness routine. The spacious and well-lit workout area, coupled with the panoramic views of the city, created an invigorating environment that motivated me to push my limits.

It was our second time back at Park Hyatt and it did not disappoint. We arrived on a Friday afternoon and we were warmly greeted at the front. While we were finalizing our check in, the staff took our bags and set it up in our rooms. We tried the breakfast for the first time (complimentary) and it was amazing. Their selection is too class and they designed it so that food is not wasted. We also went to the swimming pool and it was a great time. They think of everything. Like always, everyone greeted us whenever we were in the main halls. This hotel will always be my to-go. Huge thank you to William at the front desk and Naomi in the dining hall.

There were a few ants in the first room we booked, but after a few screams and a phonecall we were quickly moved to another ant-free room. The staff were so helpful, kind and willing to communicate in English to the best of their ability. They made plenty of gestures with bowls of fruit, fragrant sacks and even a personal delivery of the food menu when we couldn't find the English menu on the TV. Their frequent arrivals had us jumping in our robes to grab the door every so often, but each time we were grateful to receive such thoughtful snacks and smells. Lovely place. Would visit again.

Environment: The villa room with its own swimming pool is very nice and photogenic. I came here for the swimming pool. Service: The service is excellent. The golf cart is always available. The little brother is really hard-working. In such a hot day, if you don’t want to go out for dinner, you can order takeout. The little brother will also bring the takeout to your door. The service is really excellent. Unlike some hotels, you have to go to the lobby to get the takeout yourself, and some can’t be ordered. It is also very convenient for those with babies. There are milk warmers, bed guards, and disinfectants. You can really bring less things. In addition, the food at Naked Taste tastes very good. It’s not a problem except that it’s a bit expensive. However, the breakfast can be richer. It may also be that not many people come recently. The hotel’s handicraft activities are free to participate. A very small part requires a fee. It’s still good.

I had a very good time in Kempinski :))) Although I was there to only Study for my important exam away from my family for 2nights, all the staffs were kindly and eager to help what I needed. Also, the request I made before checking in was all reflected!! I experienced Muchen Spa the last day and MSC massage was really goooood :))) Also the food in the executive lounge was good enough as a dinner :) I would like to come back again with my family.Thank you guys for the wonderful memory.

There is a very nice hotel and the hotel staff are very helpful, one of them is Du Tonghui 杜同辉 amd.the front desk manager (if im not mistaken), both of them are very kind to people. It is possible to spend a whole day in this hotel enjoying the facilities.