Holiday Inn Express Newcastle Gateshead Guest Reviews
4.2/5
Very Good
116 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.1
Cleanliness4.2
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All reviews(116)
Positive reviews(17)
Reviews with photos/video(5)
Awesome stay(8)
Great service(7)
Great location(6)
Negative reviews(1)
Tracy
Accessible Double Room
Stayed in Apr 2024
Family
1 review
3.5/5
Posted on Apr 7, 2024
Hi it was lovely just bar closed as someone was a lot nasty to the staff shame on them
Response from Property: Thanks for your feedback Tracy.Best wishes, Victoria - Hotel Operations Manager
Guest User
Standard Double Room
Stayed in Sep 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Sep 7, 2024
The price is cheaper than other but the service is excellent. The location is near by the Metrocentre station, shopping mall and bus station.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Victoria - Hotel Operations Manager
Catherine Lara
Standard Twin Room
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Staff were friendly, rooms were a good size, breakfast had a good variety of choices. Perfect for our needs.
Response from Property: Thanks for the lovely review and feedback! We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. We're glad to hear you were impressed with the facilities.Victoria - Hotel Operations Manager
Desmond
Standard Double Room with Sofabed
Stayed in Jan 2024
Family
1 review
4.5/5
Great
Posted on Jan 7, 2024
Stayed there several times, never been disappointed.
Good location for metrocentre/newcastle and beyond.
Friendly staff. Good facilities and breakfast.
Will obviously return.
Response from Property: Thanks for your lovely review, Desmond.All the best, Victoria - Hotel Operations Manager
Guest User
Standard Double Room
Stayed in Dec 2023
Couples
2 review
4.0/5
Very Good
Posted on Jan 8, 2024
Hygiene level very good. Hotel staff were very friendly. Breakfast not the best but it’s free so bonus.
Response from Property: Thank you for sharing your positive experience! Safe travels and see you again soon!All the best, Victoria - Hotel Operations Manager
Guest User
Standard Double Room
Stayed in Dec 2022
Couples
1 review
4.7/5
Amazing
Posted on Dec 12, 2022
Hotel is good location for trip to Metro Centre - approx 10 mins walk. Hotel is right next to TGI Fridays, and a wee local restaurant called the Skiff Inn. Would highly recommend the Skiff Inn - food is delicious. Hotel is within walking distance of Asda and Aldi (see photo) and other retainers within the retail park nearby. Staff were very helpful during our stay. Breakfast was good both mornings. Ice machine in lobby is fab if you want drinks/water in your room. Would definitely stay again.
Anonymous User
Standard Double Room with Sofabed
Stayed in Dec 2022
Couples
9 review
4.2/5
Very Good
Posted on Dec 5, 2022
We enjoyed our stay at this hotel. The staff were very friendly and also gave us a late checkout at no extra cost, which was a great help as we were driving back to London and needed all the rest we could get.
We would definitely recommend this place to friends and family.
Deaf customer
Standard Twin Room
Stayed in May 2023
Other
3 review
4.2/5
Very Good
Posted on May 28, 2023
Good location
Clean and comfortable - both room and bed
Relaxing
TV with subtitles which was good for me as Deaf person
Response from Property: Thanks for your feedback!All the best, Victoria - Hotel Operations Manager
Ahmedkhayr
Standard Double Room with Sofabed
Stayed in Jan 2023
Couples
2 review
4.0/5
Very Good
Posted on Jan 11, 2023
Check-in/out was easy, Simple free breakfast and free parking, I would recommend it for short stays.
Response from Property: Ahmedkhayr, thanks for your review of our hotel. We're glad to see you had an enjoyable stay. We hope to see you again and All the best, Victoria - Hotel Operations Manager.
Lewis
Standard Double Room
Stayed in Dec 2022
Other
1 review
5.0/5
Outstanding
Posted on Jan 2, 2023
Brilliant staff very friendly
Great to be back in Newcastle after years away
Ended up in hospital in New Year’s Eve for 14 hours had food send to receptionist he keep it for me until I got back then I was aloud to use the microwave to warm it up .
166 quid with breakfast bargain
Guest User
Standard Twin Room
Stayed in Sep 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Sep 24, 2024
In a more remote area of Newcastle, public transportation is not particularly convenient. If you drive yourself, there is free parking. It still takes a while to go to the city.
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JazzSky🎧🐯
Standard Double Room with Sofabed
Stayed in Jul 2024
Family
44 review
5.0/5
Outstanding
Posted on Jul 13, 2024
I stayed at the Holiday Inn in Edinburgh and then stayed at this one. The style was very uniform. I was given two beds. The breakfast was also good. The location was next to the highway, which was convenient for travel. Parking was free. Breakfast for children was also free. The most commendable thing was that the front desk was very enthusiastic to print the electronic boarding pass for me.
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Bernard
Standard Double Room with Sofabed
Stayed in Sep 2024
Couples
5 review
4.5/5
Great
Posted on Oct 31, 2024
The location is moderate, but you have to walk for ten minutes to get to the city center. However, the room size is acceptable and the facilities are quite complete. In addition, because the room I booked is on the third floor, it is quiet; it is worth mentioning that the room price is included in the price. Breakfast is included, so it's worth booking again.
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Anonymous User
Standard Double Room with Sofabed
Stayed in Jul 2024
Family
9 review
4.7/5
Amazing
Posted on Jul 26, 2024
When I went there, there was a local music festival. The hotel prices went up and the waiters were very busy.
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KK Cheung
Standard Twin Room
Stayed in Jul 2024
Family
11 review
2.5/5
Posted on Jul 26, 2024
There is something wrong with the attitude of the front desk towards guests (maybe we are Chinese). Although this is a cost-effective hotel, I will not choose this hotel if I visit Newcastle again.