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I use a wheelchair & my daughter is my carer. So had an accessible room on the ground floor. We also had our dog with us. I have to say that all the staff across the board from top to bottom are so amazing. They are kind, caring, helpful and make time to listen if you need them. The breakfast is always fresh, hot & tasty. The room is always spotlessly clean & the bed is so comfortable. I would recommend this particular hotel to anyone. You are made to feel welcome & respected by every member of staff. Will return in the future, no question about it. A huge thank you to each & every member of the team. You are all amazing. Thank you for make our stay so memorable & wonderful.

We stayed for 6 nights and whilst not cheap was excellent value for money. The rooms are large with a massive bed and sofa. Clean ensuite with an excellent shower. Front of house staff were friendly but Steph and Megan were exceptional. As were Ferida and Jimmy in the restaurant for breakfast. The breakfast was plentiful with lots of hot and cold choice. My only observation is that as the hot food is cooked then kept warm at the self-service station, items such as the fried eggs and tomatoes can dry out. However you can request fresh omelette (excellent) or poached eggs (excellent) or fresh mushrooms (excellent) or black pudding (more than excellent!!). We only ate one of our six evening meals in the restaurant as after a four hour drive, it was easier. The food was fine but the service from Josh was fabulous ... a credit to the hotel. My only criticism was when I read my bill having got home, there was an automatic 12.5% service charge for the meal. If you like Indian food I can certainly recommend Jashn restaurant which is only four minutes drive and was one of the best Indian meals I have ever had (I could also recommend Michelangelo for high quality Italian and only 8 minutes from the hotel). We had a fabulous break seeing family and friends and will certainly be back next year and would stay at the Delta again

My wife and I stopped here recently and were disappointed with this hotel. On arriving with several bags and clothing we were told that there was no lifts in the hotel. This meant we had to physically carry our luggage up several flights of steps ,then return back to the car to get the remainder. The room was very dated and two beds had been pushed together with one giant duvet spread over it. One double point in the whole of the room,we went and bought an extension just so we . could charge our phones,use the kettle , hairdryer etc. Dark mahogany furniture did not help. Generally needed updating. No toilet brush in the bathroom,I was told the domestic staff were responsible for that,bit embarrassing. The facilities were good although we never had an opportunity to try them. Parking is hit or miss ,but a car park is available at £2.50.per day. Lovely views out the wind ,good supply of coffee and tea, staff also very helpful.

Our experience of the Rowers hotel in Newcastle was extremely poor. The dirt of the entrance hall which immediately sets the tone. In fairness most people in our group had a worse room experience than we had. 1. The skirting was falling off in the ensuite. 2. The shower was a telephone-like set up in a very deep bath, with no non-slip mat. 3. There wasn't enough crockery and cutlery for the number of guests. 4. The locking device on the door of our room didn't work, we had to put a suitcase against the door to deter someone fromcoming into the room at night. 5. The conservatory where we were to eat was dirty and overgrown with foliage. 6. The patio was overgrown with ****s. 7. The hotel is in an industrial estate. In fairness there seemed to be plenty of hot water in the morning. But a double room had two single beds. What I'd call a twin room. I would say that you shouldn't stay in this hotel.

GOOD points- Welcomed and checked in by a friendly, informative and pleasant lady, who had a sunny disposition and was juggling numerous roles including serving in bar, cheking in/out (Reception) and cooking/serving to name a few, this lady was approachable, knowledgeable and extremely helpful. BAD points- where to start .. 1. Rooms where outdated (which would have been fine if clean), extremely poorly maintained and certainly not cleaned daily (if at all). Behind bathroom door was a collection of dirt, dust amd bit of rubbish, cleaner cleary has not closed this door or cleaned behind it for a while! Skirting boards where thick with dirt, sheets had holes amd walls had some kind of fluid ”sprayed” all over them (i dread to think what but can't discount it may be human material) im saddened to write this but feel its necessary to inform and alert others. A lick of paint, bottle of bleach and a hoover would have made such a difference at very little cost to hotel. 2. To access rooms you need to venture through an unused dining room (well not used to dine in) its used as a storage facility and is unsightly, after this you make your way along what i can only describe as the ”staff corridor” past the greasy kitchen (door was wide open) and other areas that i would imagine elsewhere would be out of public view to a steepish staircase which lead to the rooms. 3 Corridor leading to rooms was dark and dingy in day light but worse at night as none of the lights apart from the illuminated ”Fire Exit” sign so we relied on torches from our phones to navigate safely. I did not expect the Ritz for the prive we paid for a family of 3 but i do expect the basics to be right which is cleanliness, cleanliness and cleanliness!! Surely has no-one learned from Covid-19?!? Cleanliness should always be a priority even even more so during a pandemic.

Located in Asian quarter of town. Accessible by 10 11 38 bus from Grainger street. Very large old building on same site as a. tyre centre and car wash. Very neglected. Carpets and drapes need deep cleaning. Furniture is all dark wood. Has a lift that's broken front door doesn't lock. All rooms have issues. Rooms have key card entry. I got an upgrade but even that room had issues. Hotel has power saving lights. Very nice shower facilities. Smart TV with YouTube and or Netflix. Beds very old. Bedding old Rooms very large. Hotel generally quiet. Outside noise is an issue. Staff on site don't speak much English. Coffee bar downstairs held a function that went on until 2am. Very cheap hotel. Not up to my standard. Suites have mini fridge and microwave and kettle and sink all hidden in cupboards. Cutlery and crockery. Suites and multiple bedded rooms next to each other. Very confused set up

Grainger Hotel is a nice hotel at all. The room is neat and the counter is very helpful. There is a supermarket nearby so that you can get everything you need. It would be a 30-minute walk from station to hotel and you need to walk up some gradient. The streets may be dirty so don't put bags on the ground.