To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(148)
Positive reviews(141)
Reviews with photos/video(39)
Great location(52)
Awesome stay(42)
Friendly owner(40)
Convenient location(31)
Delicious breakfast(13)
Large rooms(12)
Comfortable bed(6)
Easy to get around(6)
Negative reviews(7)
Guest User
Superior King Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Hotel is located a short walk away from Town Hall station, so it was really convenient to get to places. The hotel room was clean and spacious and had everything I needed for a comfortable stay. Check in and check out was really smooth and fast too. Their food ordered via room service was good too. The only thing I thought could be better was the variation of food served at the breakfast buffet. But anyway, I enjoyed my stay at ParkRoyal and will choose this hotel again next time! (:
Response from Property: Dear Valued Guest, Thank you for sharing your lovely review! We're delighted that you found our location convenient and enjoyed the cleanliness and comfort of your room. It's great to hear that you had a smooth check-in and check-out experience, and that our room service met your expectations.We appreciate your feedback on the breakfast variety and will take it into consideration for future improvements. We’re thrilled that you enjoyed your stay overall and look forward to welcoming you back to PARKROYAL Darling Harbour on your next visit!Regards Jeroen M, General Manager
RAntonio
Superior King Room
Stayed in Sep 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Sep 15, 2024
My stay at PARKROYAL Darling Harbour in Sydney was fantastic! Location was close to ICC Sydney, Town Hall and Chinatown. Staff are very friendly and helpful!
Response from Property: Dear RAntonio, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic stay and enjoyed our convenient location near ICC Sydney, Town Hall, and Chinatown. It's also great to know that our friendly and helpful staff made a positive impression. We hope to welcome you back to PARKROYAL Darling Harbour on your next visit!Regards Jeroen M, General Manager
Space Travellers
Superior Twin Room
Stayed in Jul 2024
Business travelers
20 review
4.7/5
Amazing
Posted on Aug 27, 2024
Hotel location is near to Chinatown and central shopping area. The breakfast spread is good and the coffee is great. The room is nice and comfortable.
Response from Property: Dear Space Travellers, Thank you for sharing your positive review and for choosing to stay with us at PARKROYAL Darling Harbour.We're pleased to hear that you enjoyed our convenient location near Chinatown and the central shopping area, as well as our breakfast spread and coffee. It's great to know that you found your room comfortable and to your liking.We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Regards Jeroen M, General Manager
Nikki Alwani
Deluxe Twin Room
Stayed in Oct 2024
Family
15 review
5.0/5
Outstanding
Posted on Oct 17, 2024
The hotel was very centrally located, the rooms were very clean and the beds were super comfortable. The rooms were large and could accommodate up to 4 people since there were 2 queen sizes beds, we will surely come again.
Response from Property: Dear Nikki, Thank you for your fantastic review! We’re delighted to hear that you enjoyed our central location, found the rooms very clean, and loved the comfort of our beds. It’s great to know that the spacious rooms with two queen beds provided ample accommodation for your group.We look forward to welcoming you back to PARKROYAL Darling Harbour in the near future for another great stay!Regards Jeroen M, General Manager
Guest User
Superior King Room
Stayed in Oct 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on Oct 2, 2024
Service was friendly and polite. 1100 checkout was nice. Bed was comfy. Room furniture was a little tired. View of air conditioners from the back rooms. Driving from the north of Sydney is super easy and you don't really have to deal with the oneway streets and traffic of the George and Pitt Street areas. I would stay again.
Response from Property: Dear Values Guest, Thank you for taking the time to share your feedback following your stay at PARKROYAL Darling Harbour, Sydney. We’re glad to hear that you enjoyed the friendly service, comfortable bed, and convenient location. It's great to know the ease of access from the north of Sydney enhanced your experience.We appreciate your comments about the room furniture and view, and we'll take this into consideration as we continually work to improve our guest experience. We look forward to welcoming you back in the future!Regards Jeroen M, General Manager
L_Chan
Superior Twin Room
Stayed in Dec 2023
Family
4 review
3.7/5
Posted on Dec 24, 2023
The toilet is the hotel is bit dated and seems old. It’s time to have it upgraded.
Location is convenient with about 5-10 mins walks to nearby restaurants. Also closed to other tourist spots.
Response from Property: Dear L_Chan, Thank you for taking the time to share your feedback following your stay at PARKROYAL Darling Harbour. We appreciate your input and are pleased to hear that you found our location convenient, with easy access to nearby restaurants and other tourist spots.We also appreciate your comments about the toilet, and we understand the importance of maintaining modern and comfortable facilities for our guests. Your feedback is valuable, and we will certainly consider it as we plan for future upgrades and improvements. We value your patronage and hope to have the opportunity to welcome you back for another positive experience.Regards Jeroen M, General Manager
Anareta
Superior Twin Room
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Dec 20, 2023
We stayed in the room with x2 queen sized bed with views of the harbour bridge. The room was nice and spacious with large comfortable beds and x4 extra large comfy soft pillows. Bathroom was large and very nice with soft huge towels. Walking distance everywhere. We absolutely loved our stay
ChanSebastian
Superior King Room
Stayed in Jun 2024
Couples
3 review
4.5/5
Great
Posted on Jun 4, 2024
The front desk staff was friendly and enrol us as member for dining in discount 10%.
Response from Property: Dear Chan, Thank you for your feedback! We're thrilled to hear that you found our front desk staff friendly and that they enrolled you as a member. We aim to make every aspect of your stay enjoyable and are glad to know we could add value to your experience.We look forward to welcoming you back soon!Regards Jeroen M, General Manager
rhee0606
Deluxe Twin Room
Stayed in Aug 2023
Family
11 review
5.0/5
Outstanding
Posted on Aug 17, 2023
It is a good location for traveling. The room condition is also very good. This is a decent hotel for a reasonable price. During my stay, I met the housekeeper in person. She is very kind and I see her doing her best. If I come to Sydney again, I will choose this hotel again.
Response from Property: Dear Rhee,Thank you for your positive feedback on PARKROYAL Darling Harbour. We're glad to hear that you found our hotel's location convenient for traveling and that you were satisfied with the room conditions. Providing a comfortable and enjoyable experience for our guests is always our top priority, and we're delighted that you found our property to be a good value for the price.We truly appreciate your kind words about our housekeeping team. It is their dedication and hard work that ensure a clean and pleasant environment for our guests. We will pass along your compliments to them as it will undoubtedly motivate them further.It would be our pleasure to welcome you back to PARKROYAL Darling Harbour on your next visit to Sydney. Regards Jeroen M, General Manager
C.B.
Superior Twin Room
Stayed in Feb 2024
Couples
11 review
4.0/5
Very Good
Posted on Feb 23, 2024
Nice Queen beds. Near ice cream shop Gelato Messina
, Chinatown etc.
Plymouth pier ferry to Opera House.
Response from Property: Dear C.B, Thank you for taking the time to share your feedback about your recent stay at PARKROYAL Darling Harbour.We're glad to hear that you found the queen beds comfortable and enjoyed the convenient location of our hotel. Being close to attractions like Gelato Messina, Chinatown, and the Plymouth Pier ferry to the Opera House adds to the overall experience of staying with us.We hope you had a memorable time exploring Sydney, and we look forward to welcoming you back on your next visit.Regards Jeroen M, General Manager
Aymanhs2
Superior King Room
Stayed in May 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 11, 2023
Great place and location to stay, big room and friendly staff. Enjoyed our time there and would recommend.
Response from Property: Dear Hafiz,Thank you for taking the time to review your recent stay at PARKROYAL Darling Harbour Sydney. It is great to hear that you enjoyed your experience with us on this occasion, especially our friendly and helpful staff along with our location. We appreciate your review, and we do look forward to hopefully welcoming you back to the hotel again in the future. Kind Regards Jeroen M. General Manager
Parth Sheta
Executive Suite
Stayed in Aug 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Oct 23, 2024
“Great location to get around town,”
Response from Property: Dear Parth,Thank you for your review! We're thrilled to hear that you enjoyed our prime location and found it easy to get around the city.We look forward to welcoming you back to PARKROYAL Darling Harbour soon!Regards Jeroen M, General Manager
Tim0428
Superior Twin Room
Stayed in Jan 2024
Travel with friends
2 review
4.5/5
Great
Posted on Jan 6, 2024
Nice location with good customer service
Shower water pressure needs to be improved
Response from Property: Dear Tim, Thank you for sharing your thoughts on your recent stay at PARKROYAL Darling Harbour. We appreciate your positive comments about our location and customer service.However, we regret to learn that the water pressure in the shower did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your feedback is valuable, and we will certainly look into ways to improve this aspect of our service.We are committed to providing a comfortable and enjoyable experience for our guests, and your input is essential in helping us achieve that goal. We hope that despite this issue, you had an overall pleasant stay, and we would be honored to welcome you back in the future.Thank you for choosing PARKROYAL Darling Harbour, and we look forward to the opportunity of serving you again.Regards Jeroen M, General Manager
zinckyyy
Superior King Room
Stayed in Apr 2023
Family
3 review
4.5/5
Great
Posted on May 1, 2023
The stay was comfortable with ample space for 3 pax. However, it is quite an old hotel so pretty small bathtub. Also no shower head, only rain shower. But overall a really great and welcoming stay. Pretty central to most attractions.
Response from Property: Dear Zinc, Thank you for taking the time to review your recent visit. We are thrilled to know that you enjoyed your stay with us at PARKROYAL Darling Harbour. Your comments on the over all feel of the hotel being old has been taken onboard. We look forward to welcoming you back in the near future.Best regards,Jeroen M. General Manager
Happiness in eating
Superior Twin Room
Stayed in Mar 2023
Business travelers
18 review
4.2/5
Very Good
Posted on Mar 22, 2023
Located near darling hrabour, walk time is about 4 mins.
Very good location !
Service is good, staff are friendly and helpful.
The room is spacious and could accommodate 2 queen beds.
It was a pleasant stay, and we would love to be back again!
The only thing that we felt could improve abit more was the room service.
The standards of the housekeeping varies.
Rating 4 out of 5
Response from Property: Dear Happiness in eating, Thank you for leaving us such a great review. We are thrilled to hear how much you enjoyed your stay, along with our great location and rooms. We are sorry to hear, however, that our room service and housekeeping standards were not up to expectation and we have taken your comments on board. Please allow me to express our apologies. It is our hope that you will give us the opportunity to better serve you in the near future.Kindest regards,Jeroen M. General Manager